Coastal Business Supplies

Quoting from another review: «Terrible customer service, they definitely do not care at all. This company (if we can call this business a «company» doesnt meet the minimum standards to handle Internet customers) «– this is absolutely true. I placed an order 7 days ago and today i had to call to find out that the items are out of stock. The the phone rep was EXTREMELY rude. She hung up on my while I was talking and when I called again and mentioned that, she did not even say sorry. WOW what a customer service. I am taking my business to other great companies. and NEVER going to buy anything from this shitty company (!!).

Their repeated lies about their inventory have cost me thousands of dollars in lost revenue.
I needed a specific style mug to match a UPC. I asked them via chat on the site if they had them in stock, and they said that they did and I could order as many as I wanted. The day after I placed the order, I received a call saying they had been out of stock all along. Apparently I was lied to. I immediately called every supplier I could find, finding out that they were all out of stock, with one telling me they sold out literally 10 minutes before I called. So if Coastal had not lied to me the day before, I would have been able to order from the other company before they sold out.
I figured it was an honest mistake, so I placed a backorder with Coastal because they told me they would be getting more a month later. This was upsetting because I was going to lose thousands of dollars in Christmas sales, but it was better than nothing. But of course, when the time came, they called me and said that their shipment was short, and they weren’t going to send me any.
So I called around to other suppliers again and found the same thing. They had restocked and sold out during the time I was waiting for Coastal to fulfill its promise.
I don’t understand why they did this to me. If they had been upfront about inventory in the first place, I would have looked elsewhere, and it would have cost them nothing. Since they kept me waiting on promises they couldn’t fulfill, I am out thousands in lost revenue, and they gain nothing.

Have ordered from Coastal for years!