Lucky

Just started shopping here– I cannot walk well so need an electric cart. As I walked in employee stopped an offered to get me a cart and then took my walker for me! This happened 2 out of the 3 times I shopped there. Never had this kind assist at any other store. This store is CLEAN! The produce is fresh and tasty. Meat is fine. Store employees are friendly and cheerful. I am insulted by a reviewer who called shoppers trashy! Shoppers are people who are very kind– I have had someone offer to assist me many times. Overall, this store is now one I will go to often! Gave 4 stars instead of 5 because the bakery needs to improve their croissants (I am picky), but do try their cookies and bagels– wonderful!

I usually do not come here, but when I do it is ALWAYS busy with REALLY long lines, that includes the self-​check out.
There are always like 2 – 3 registers open, and the lady that always works when I am going through the self-​check-​out line is super slow when people get stuck on using the machine.
The vibe I get here seems pushy, there are trashy people that come shop here, and I do not know why.
The staff in the back however (not the registers), are super nice. The ones that restock the floor, or walk around putting things away or back in the meat section always help you out if you have a question, super friendly.
A lot of the times they give out samples of a product in the back end of the store, for example an ice cream bar they are promoting.

Holy cow thank god i decided to stop here and check Luckys out. I live in martinez and safeway is super close to my house so ive been going there for the past year. I hate the safeway by me, produce is ALWAY ALWAYS rotten, ive had a pomegranate seeded cup open itself from being expired when i had JUST bought it the night before, just being one of the many incidents (they do refund you if you have time to do so). Anyways back to Luckys, produce was good, i felt like i was eating fruit for the first time ever. what a differance! When i asked to be pointed in the right direction to find a specific item i was not given the vibe as if i was inconvienencing them but actuallu walked with me to insure i found what i was looking for which is what is the norm these days. Way better variety also from Safeway in mtz.

I live right near by, and sometimes I go here if I just need a quick couple of items, but almost never purchase any meat here, because the thought of it makes me a little nauseous.
The staff seems really depressed, and I dont blame them. They work in the ugliest, smelliest grocery store of all time. It smells like luke warm water, leaking from a plastic bag of old fish. There have been a number of times in the past where I bought something here, brought it back home and realized it was spoiled or expired.
The layout of the store is one of the ridiculous I’ve ever encountered. First of all, if you just want a basket instead of a cart (which normally I do because like I said I rarely go on big grocery trips here), you have to walk from the entrance to the opposite side of the store to get a basket from the self-​checkout station, BECAUSE THATS FOR SOME REASON THE ONLY PLACE WHERE THOSE ARE KEPT. I mean, it would make sense to just have a stack of baskets near the entrance of the store like every other store that ever existed, right? Lots of other weird layout issues as well, but i’ll leave it at that.
The self-​checkout station, by the way, is one of those super frustrating ones where nothing works and you basically have to wait for the attendant to fix problems/​glitches constantly.
Lots of seedy characters roam the aisles here as well, toothless mouth breathers and whatnot. Little creepy.
I wish this was just a Trader Joes since theres already 3 safeways near by.

This is just around the corner from my parent’s house. I admit I pop in out of sheer convenience from time to time. and every time I cringe. This store sucks! From the produce to the meat dept and deli! It’s dingy, over priced (which makes no sense demographically speaking), and often out of what I’m looking for. I wish Safeway were closer.

There is just something about this luckys… the staff I’ve encountered isn’t the most welcoming and the stores layout isn’t the easiest to navigate through. I go here only out of desperation, since it’s close to our house but definitely prefer Safeway or foodmaxx. Luckys can be kind of pricier than most grocery stores.

I usually wouldn’t give my local lucky 5 stars but i was impressed by the service provided on my visit by academic clerk Dana. She greeted mecwithvav smile and was very nice. I asked for cease salad she informed me they were sold out (it was later in the day) she said no worries give me a few minutes and I can make you a fresh batch. Wow! Thoroughly impressed! Thank you Dana!

Our local Lucky Supermarket has a good selection of stuff and we really only come here when we see a good deal for something from their ads. Otherwise, I’d probably come here more if there weren’t other supermarkets closer.

Closest supermarket to me; this is my go-​to spot for groceries/​redbox. I like how the veggies and fruits are always neatly stocked.
But– I am probably going to take a longer time at check-​out now per my last visit. Went to self check-​out and started punching in numbers for my fruits. Didn’t think the scale was reading right so went to a register instead. It still didn’t right up right if you ask me. I made sure to only get about 1 lb. of every fruit I purchased, but my bill did not reflect that. Walked out spending like $ 4 more than expected. Either the scales at the fruit department are wrong, or the ones up front, because they do mot match. I was not charged the sale price for a couple cantaloupe and was double charged for my peaches. Maybe it was late, but that isn’t an excuse for a loyal customer to feel like they’ve wasted money coming here. Got out of my house at a late hr. to shop here to get jipped. Nice.

I thought I would run in grab 12 items and run out quick, of course I was wrong. I get to the checkouts two lanes are open with 2 to 5 people in each lane and as usual they aren’t moving at all. I go to the self checkout and start checking out my items as usual multiple items don’t scan correctly and I have to hand code them in. So I’m now doing the checkers jobs but getting no discount for it. I get all my items bag which again I’m doing a courtesy clerk job and not getting paid for it And it gives me an error message that I removed an item from the bagging area put it back I didn’t so I have nothing to put back. I then try to remove the bag and put it back and I now get another error message that says item removed from the bagging area please put it. There’s no way to just pay at this point and I have no items to put back so I’m stuck. The person who watches over the self check outs is nowhere to be seen and I’m standing there with my young son who is very impatient at this point. After standing around for a few more minutes unable to pay with my son and absolutely no help from the staff I had enough left my bag and walked out. This store have the worst service of any grocery store I’ve ever been to in my life. And I don’t think it’s the staffing levels I think it’s the staff. Slow and in efficient on an average day with very low customer traffic. I get the distinct impression that the checking staff doesn’t care. It’s a shame because the meat department and produce department do a good job and for the overall size of the store it’s pretty well stocked. But with that said and the fact that the store is a block away from my house I will now be going to either Nob Hill and paying more money or the Safeway by Sun Valley Mall which rocks. If Lucky’s cares and I don’t think they do they need to do a huge customer service training for this store and get new management staff who correct these problems. If I could give no stars I absolutely would. Your store has finally made the Walmart down the staff seem friendly and efficient.

The empliyees are always polite and friendly. They are willing to help out with whatever you need. The store has everything I need

I have really tried to like this store. I really have, but…
It’s kinda ghetto. And, be careful as they’ve shorted me once on my cash back and once for the postage stamps I purchased.
Not even an apology when they didn’t give me my cash back and I had to return to the store for it.

Lucky’s here is different from the other stores, so 4 stars:
–heard some associate hollar «three’s a crowd» and another cashier opened
never seen this at another store
–microbrews in a referigerated cooler right by the entrance
other stores none or few microbrews.
–redbox, coinstar, seattle’s best coffee in store
don’t remember seeing this at other locations.
–friendly greeting, thank you from cashiers.
nice gesture…
–wine tasting in store (ghost pines?)
red blend too smooth, had a kicker finish
buys: great white white beer, lost coast, (3.99)
–tasted kind of bitter. wouldn’t rebuy
notes:
–no beer sales at self check out.
–fab friendly service.

Lucky’s has been out of my grocery store for rotation for a few years now just because I moved away from the area, but when I popped in on a Sunday afternoon to grab a few items for the upcoming week, I was for the most part pleasantly surprised.
The store is as bright and spacious as I remember, and I was surprised to see their prices beat Safeway’s on various items by quite a bit. What they don’t seem to have, unless I missed it, is as many good quality store-​brand items, and their organic produce section was quite small.
My cashier was very nice also but when chatted up the woman in front of me in line who was commenting on their Three’s A Crowd policy, he went into a rather long explanation of why this is obsolete, how management, etc. are working them as understaffed as possible. In general it wasn’t an informative or friendly conversation, it felt more like this customer hit on a sensitive topic and in return got an earful. It’s never comfortable to listen to store employees trash their managers to your face, whether they deserve it or not. Our feet and our dollars are your job security, so be careful what you say, no matter how good your intentions.
So a mixed experience. While I won’t go out of my way to shop there, it’s good to know some bargains can be found.

I just got back from getting a meal deal at the Lucky in San Ramon. I like the Lucky in Martinez better. Only because of the location, though: just off the freeway, on the way to Wal-​Mart.
Lucky was somewhere between Food 4 Less and Safeway when it got shut down. Now that Save Mart bought the rights to the name and brought the store back, I’ve been going more to check them out.
And here’s the deal: they’re more like Safeway now. Feels more like a big, clean grocery store, though without the plastic plants and lovely wallpaper of Safeway. Prices are kinda up there too. So they don’t get much of my business.
However, when they put their meat on sale, they usually beat everybody, including Food 4 Less. And it seems that they have a great sale every week, starting Wednesdays. You get their ad in the mailbox, and you can pick it up when you come into the store too. Lately, they’ve started doing meal deals too, like today’s: 8 pieces of hot fried chicken, packaged salad, and bread — for $ 10.99. It’s more economical than eating out, but you don’t need to cook it because it’s all ready to eat.
So Lucky gets my business with its meal deals and its meats. An easy stop on your way to Wal-​Mart, or down Morello, or if you just happen to be passing down Highway 4.

This is a rating for the bakery dept only!
The bakery dept consistently does excellent work on their cakes! I have zero complaints. I used to order all of my cakes from Safeway on Contra Costa Blvd but no more!
I have gotten specialized Cars 2 cakes, with the mini and quarter for my son’s birthday… for my dad’s birthday, an 8 inch with his face on it! For my graduation a red velvet that was decorated SO well with EVERYTHING I wanted!
The spelling is always right… the cakes are always moist and everyone always raves about the cakes! If you haven’t tried them, you should!

I rather, go out of my way to grab something I need here than drive to the SAFEWAY that is close. I like the they have what I need. It is an older store but the produce is still good, better at the PH location. SAFEWAY has lost my business for the most part. I still go to the Alhambra location for items, but rarely.
Not the prettiest of stores, but they have groceries and are friendly.

I think the only reason why Lucky can survive is because it’s the only grocery store in like a 2 mile radius (if you don’t count Walmart)… which is shocking, because I thought when I moved here that there certainly would be more places to choose from. Then again, I’ve been spoiled by Safeway, Trader Joe’s and Fresh & Easy right around the corner when I used to live in Walnut Creek, so Lucky’s was my only choice.
The ups: close to home and open late. The downs: EXPENSIVE! And whenever I’ve gotten produce here, it’s just been weird. Or smelled/​tasted funky. I’m sure that has to do with whoever they outsource from, but still. I’ve had funky brussel sprouts and some weird kabocha squash. Deli section has much to be desired. I bought a pre-​made salad for $ 4 and it was nothing special, and mostly lettuce. And the main reason: EXPENSIVE! I know i said this already, but eggs are $ 1-​$ 2 more expensive than Safeway. I mean, come on. You’re not even a brand new, clean, sparkly store where you can justify the costs. You don’t even have hand-​drawn tags or murals painted on the walls greeting customers. Let’s be real: you’re kinda dirty and ghetto. Get with the program.
My laziness cries out when I think about venturing elsewhere (Concord, Pleasant Hill, or maybe even Walnut Creek) for groceries… but I’d gladly pay a little more (or, rather, Lucky’s prices) for quality, locally-​grown vegetables at Pleasant Hill Market or the Farmer’s Market or Trader Joe’s, or even Fresh & Easy 13 miles away.

I like this store. It has good looking produce and the staff is friendly and helpful. It is occasionally over priced, but If u stick to the sales and the perimeter of the store it is great! I am there atleast twice a week as my highschoolers always need fresh food!

The last time I shopped here it was still Albertsons. I hated Albertson’s! The first time, and last time, was because my work gave out $ 25 gift cards for Christmas.
When I bought over the $ 25 amount, the woman ringing up said that I couldn’t afford the rest of my groceries. Um, duh, I’m just applying the $ 25 to my whole shopping order. I can afford all the groceries I want stupid!
I never went back after that.
Now that it’s Lucky’s, I thought I would give them a shot. They obviously have upgraded their customer service standards.
An employee working in produce immediately asked if I needed anything. «No» I said, I told him it was my first time shopping there.
Then he said, and I swear I must have been in a commercial,“Welcome! Thank you for choosing to shop here today.“
He had me at «Hello».
Their prices are reasonable. Some things more, some things less than Safeway.
I’m sure that I can put this place into my grocery store rotation.