Macy’s

I love Macy’s, but this location is the worst. I was in here looking for a tie. The selection wasn’t the best, but I did find what I was looking for. But I ended up not getting the tie because I could not find anyone in the Men’s section to check me out. So I ended up leaving after a few minutes. What was I suppose to do? I’m standing round trying to give Macy’s my money, but no one wanted to take it.

4 stars for customer service alone at the women’s section by a tall black male whose name I forget right now (and I’m so pissed). In all the years in retail shopping, I rarely fill out those «tell me how I did» surveys on the receipts, and this guy was SO GOOD that I thought to myself «I have to fill it out for him — I never expected such great service here especially on a slow Saturday night…». And guess what? No survey, LOL. So I came here on Unilocal just to make sure this man gets his props. Hopefully his name will come to me and I can update this review
In the meantime, it’s no secret that this is the skimpiest Macy’s on the planet. It’s almost amazing what they don’t carry. Choices are sparse. Brands that are available for touching and unzipping are locked up…[sigh]…but I can read between the lines — I understand. But guess what? I actually, I am impressed that Macy’s has kept this store here in this neighborhood. It’s hanging by a string, but still makes itself available for those who are open to shopping here. I come here about 3 times a year — due to a weird circumstance of sorts at one time or another. And it’s still here. That’s awesome. They probably simply can’t afford to upgrade the facilities — and I don’t blame them as nothing else around them is upgrading either. But if you have a simple basic thing to buy, I would argue that you should indeed spend your money here so businesses similar to this one will stop and think about opening up their businesses around here too in years to come!

My experience was great. As soon as I hit the men’s department I was greeted by Ms. Yvonne. She was a very very nice lady. I had a gift card that I needed a balance on and she was nice enough to look it up. Very friendly (her demeanor sort of made me feel like her grandson almost). Once I found what I was looking for; she processed my transaction, was in/​out in 25 minutes tops and will return again. Can’t get any better than that.

*fragrance counter only*
The only time I shop in this Macy’s is for the fragrance counter. The ladies at Lancome and Calvin Klein are absolutely lovely. They are always knowledgeable about the best fragrance for the season. I’m a huge Euphoria lover, and there are always deals on the gift sets. I know other reviews says this Macy’s is skimpy, but the fragrance department has my favorites and customer service is always wonderful.

Why is this store still open… I was happy when they opened a Mac counter. but the customer service sucks. wont be spending my hard earn dollars there. Sorry

This Macy’s has a very limited selection of EVERYTHING — including the staff members. I keep tormenting myself by going here every so often.
I usually find some nice tops for myself.
I am very concerned about the staff who work at this location. They arent helpful. They are slow. They tend to need to ask the manager for assistance with things that are common sense to me. Lines are ALWAYS long.
Do yourself a favor — go to Waldorf, Pentagon City or Tysons.

Stay far way. Make that drive to Pentagon City, that is exactly what I ended up doing!

Labor day sale suckered me in… the time I save with how close this store is to my house gets sucked up and then some with the horrible service. Started out in fragrance where i walked around the estee lauder counter twice making eye contact three times with the staff member who was doing nothing… she did not approach… minus one star. Next met with Charles in furniture… nice enough guy… too friendly with previous customer who seemed like she just wanted to get away but had to hug him first… never had to wait on a furniture salesman before; my only request was that I be able to arrange delivery for November… it wasn’t until he took my payment that he noted delivery couldn’t be arranged at this time due to one of the items not being in stock… minus one star. Moved on to housewares where david and taneasha acknowledged me and helped me quickly… pluses five stars. Almost made it out feeling good but a top in women’s caught my eye… stood in line for 25 mins while a staff member processed a guy’s credit card application… stooping every three minutes to look for her glasses as she could not see the screen. Mary the other cashier was waiting for someone to replace the cash register paper as two other employees stood with her including Charles… no one could go find the paper? Or open another register? Went back to homewards but taneasha was off hunting down liners for another guest and no david to be found… back to women’s where first staff member was gone, leaving her register open, but Mary was still fiddling with paper and informed those of us in line that she had to finish with this customer first… there was no customer there… back to taneasha who processed my order… never been so hard to spend money in my life… minus all the stars for this Macy’s

From strictly dealing in the women’s department, it’s worth the drive to Bowie Towne Center, Pentagon City, or Tyson’s Corner for a better quality Macy’s. And even though the service here is lackluster, I’m basing my decision to patron elsewhere off the selection. The selection of clothes, jewelry, perfume, and shoes is piss poor and if you ask me it says a lot about how they must feel about the people inhabiting this area of Maryland. Because I’ve never seen a Macy’s with a worst selection of goods. I don’t even think they sell Coach here (among other standard Macy’s designers). And if they do sell it, I have yet to see it – which says a lot. Especially when I can walk around the whole Women’s Department (including Juniors, Petites, Misses, and Plus) in about 5 minutes. If you blink you’ll completely miss the shoe department. I also don’t ever recall seeing the Estee Lauder, MAC, and Clinique girls that are always trying to sell you something and do your makeup at this Macy’s. I come here but only if I need something quick, convenient, fast, and desperately. It’s usually a pretty quiet place to shop because no one comes here! It feels like dead man’s land. And I think this Macy’s would really benefit from a renovation. Either that or just shut it down because the subpar selection and service isn’t doing anyone any good. And it makes Macy’s look bad as a corporation.