Jeff’s Lock Solutions

Terrible customer service — bad attitude and negative tone of voice when you call them. I wouldn’t even give them a chance.

DO NOT USE! Techs don’t know how to change locks! They quote you price on phone then charge charge 3x more when they get there. RIP OFF!
We are a local business and our regular locksmith was out sick so I called Jeff’s Lock Solutions to change the key code on 2 doors that have a 5 button key code lock. The girl that answered phone told me there would be a $ 25 service fee and $ 19 per lock for a total of $ 64. The locksmith arrives and says it will be a total of $ 265 to change the locks. I said that is not what your company told me so I call their office and the girl said she was sorry but the girl who gave me the original price is new and she gave me the wrong price. I said we have a regular locksmith that changes our locks and he charges a total of $ 75.00. She said they will do it for $ 225.00 I said OK since the tech was standing right there and I needed the locks changed. She stated that I had to give her my credit card info over the phone in order to proceed with the job. I gave her my credit card and then the tech comes in and says he cannot change the code without the master key. I told him I did not have the key but could get it later in the day. He said he could come back later but it will probably be even more money that $ 225. Meanwhile, my regular locksmith shows up & changes the 2 codes without needing a master key and is done in 20 minutes and charges me $ 75. I called Jeff’s lock solutions and told them not to come back out and that I would pay their $ 25 service fee but asked them to remove the $ 200 charge for changing the locks. I was transferred to a man in the office. I told him I did not need the tech to come back but will pay the $ 25 service fee because they had sent their tech out (who was not able to change the locks). The man told me I have to pay a $ 50 cancellation fee. I said I should not have to pay the fee b/​c his tech was not able to change the locks the first time he came out. I also reminded him that the «new girl» quoted me the wrong price in the first place. At this point the man became very angry and screaming into the phone stating I NEED TO LISTEN TO HIM and all locksmith company’s need the master code and other companies would charge me even more money and that I should call around and see. I told him that our old locksmith company just came out, changed both locks for $ 75.00. He said that I was crazy and needed to pay the fee. I told him the girl answering the phone and his technician were incompetent and he was extremely rude! I told him I would be reporting him to the BBB and other web sites. NO CLASS AND NO CUSTOMER SERVICE SKILLS WHAT SO EVER!