Hannoush Jewelers

My boyfriend and I decided to stop into the jewelery stores at the Solomon Pond Mall to try on some engagement rings. This is obviously an exciting time, and the salesmen at Kay and Zales were excited for us and were extremely helpful. We stop in at Hannoush and are met with a strange atmosphere that was not welcoming at all. We walk over to the counter and ask to see engagement rings. A middle-​aged lady with brownish hair points us in the direction, and that was really about it. No customer service at all. No «what are you looking for» «what’s your price range» … you know… normal questions. I ask for a certain style and they don’t have it. Ok… point me to something else? It was like pulling teeth. She ends up pointing me to a ring (that was ugly) and also $ 20k. Um… our budget isn’t low by any means, but know your audience. It was embarassing… for her. Overall a bad and uncomfortable experience; would definitely not recommend anyone to purchase a ring here. Zales was a hundred times better, welcoming, personable, and had a better selection.

Wow is all I have to say. I stopped in here on my break at the mall– going to the food court. I always see they have «we buy gold» signs. So I asked them if they take platinum. The two younger lady’s one said they weren’t sure, the other started telling me no shaking her head — but then the older lady (sorry lol) sitting, was very nice and polite and told me that the older man will be in the next day to tell me how much money I could get for it. So I come in the next day because I have work in the mall anyway that day… So I come back later and he basically asked where I bought it. I told him… (it’s a legitimate place they sell class rings). Basically he just looked at it. Gave it back said «it’s stamped as platinum but it could be plated, we don’t take anything plated». I took it and just left he said more that bothered me but it’s not needed to mention, I’ve said enough. Only the older woman was helpful everyone else is rude and brushes you off and away. I went two days later to another jewelers and they actually tested it and yes, it is platinum. 100%. Like I said. So to the older man who told me «oh if you bought this platinum ring in 2009 it would’ve been $ 3,000 not $ 1,020 (like I paid) …your wrong. My ring is platinum and I’ll take my buissiness elsewhere. The one star is for there pretty selection I saw. And the older nice lady.

The Hannoush of old used to be a real jeweler. no more. Since the economic crash and the rise of these corporate jewelry farms, Hannoush has followed suit. This is not the Hannoush that we used to know. They have to make money, but they sacrificed an entire history to do it. There are still a couple of real jewelers around, and then there is the Jewelers building in Boston. Better off taking a trip into town.

The cleaned my bracelet for free & were decently ok customer service wise when I went in & then when I had to call back they werent the best people & acted as if I was a bother… I get it you are the only place the sells Pandora in the mall so I have to go here, but I dont have to like it…
Prolly will just go to South Shore Pandora store from now on… I dont love Hannoush here.

Looking for service? Look elsewhere.
Originally I ended with this, but I think I really need to start with it so you don’t have to read the whole review:
Seriously if Unilocal would let me give 0 stars this would be my first 0 star store EVER!
Save yourself time and just DON’T COME HERE!
So my now wife and I went into this Hannoush, not once not twice but thrice! Thrice times… yes that’s three, just go with it; and have yet to even been told by a clerk ‘I’ll be right with you’ or something of that sorts.
We were going in to find me a wedding band, anyone who had the style I wanted was going to get a 2 ring deal, both mine and hers since her band was so simple that all the jewelers had what she wanted.
I’m still not sure if they have what I wanted, and when we went in, it’s not like, ‘oh their busy lets go’ the 1^st time they were, it was the day before mothers day. We still waited over 10 minutes there, and would wait longer with any acknowledgment.
2^nd time, not so busy still a Saturday but 3 people working with 2 clients at the counter, 2 people were working with 1 customer. No ‘oh, I’ll be right with you’ this time we only spend 6 min’s and 32 seconds. Yes I was so pissed from the 1^st time I put my stopwatch on my cellphone on from when we leaned on the counter til we left the store
3^rd time, start the watch. 4 people behind the counter, 1, frigin 1 couple meaning 1 sale being served. We walk over to the bands sort of looking, but we knew what was their already really just waiting to be waited on… 4 min mark. We started to turn to the door when finally, ‘are you looking for something’ I respond, ‘yea, customer service something this place has none of.’ And left.
20 plus minutes, if I’m not worth your time, you sure as hell ain’t worth my money.