Enterprise Rent-A-Car

Rented a car thru a different branch at Enterprise and wasn’t completely happy with it. Nick the Branch Manager was extremely professional and swapped the car without any issue. Excellent service!

we’ve received 5 loaner/​rentals from this branch through our dealership and each have had issues. This location does not maintain their vehicles or clean them thoroughly. We even watched a staff person back up a car into the snow bank while being berated and insulted by the manager (Nick) and literally left standing in the cold for over an hour while this post college, inexperienced, employee completely mishandled the entire situation. Both we and the dealer notified them (Brenton) upon pick up two days earlier of this issue and he continued to delay us out in the cold with our toddler son in the car and my husband standing in the 17 degree weather. Not once did he offer for us to stay inside while the replacement vehicle (which was supposed to be ready earlier since it was ordered the day before with Brenton) be prepped because it was still dirty upon pickup.
Enterprise still needs to educate and train the staff that they choose to hire and not place titles on college graduates since it is simply that, a title and they lack the experience on how to properly handle situations and remedy them appropriately versus accusing customers and giving them proper respect.
We’ve placed a call to Enterprise and await a response from the district manager.

Always friendly, always professional. Cars are clean. Contracts are explained thoroughly. My first choice for car rental in Marlborough, MA