Dereks Mufflers and Auto

Our Ford broke down on our vacation and the tow truck driver recommended Derek’s. At first we thought everything was going okay because they quickly saw it was a front differential. They said it could be fixed by the end of the day. Score! Or so we thought. We had a campsite about 2 hours away so we rented a van to get our stuff there and get back. They called and said it needed wheel bearings. So okay. Fix that. BUT, when we got to the garage, they said they broke a bolt on the shock and replaced both front shock with high performance shocks without even asking. The repair price had doubled. THEN, they said it now had a leak. Liquid was pouring out the timing chain cover. So, long story shorter, by the time they fixed that, it was 4 days instead of 1 and 4 time the cost. This Ford was NOT leaking ANY fluid before it got to the garage. And I was raised, if you break it, you buy it. So, in breaking the shock and possibly also the cover (as far as I know the cover was fine up to this point and they would not show us the old cover), I truly believe they should not have charged labor to fix this. Beware! I can’t say the breakage was on purpose, but they knew we were from out of town and had very few options.
Also, after we got the Ford back, we noticed some items in the back seat that weren’t there when we dropped it off. We think they let someone watch a movie on the DVD player. :(So not cool.
The differential runs okay now but the front end growls every time I turn the wheel, so I have to have another mechanic check to see what was messed up.
I cannot recommend this garage at all.

These guys were recommended by our tow truck driver and they were fast and impressive. They pulled my car into the bay immediately, diagnosed the problem, and repaired it quick. I was back on the road in under an hour and it only cost $ 30. Fair. Fast. And friendly. Couldn’t ask for more – they exceeded all my expectations.

We stopped at this garage bc we were having issues with our transmission slipping. We were on our way from east NC to Nashville, TN. Derek was very nice. He had cars that he was working on but he stopped to look at our car and took it for a test drive. He didn’t find anything wrong with it but just the fact that he took the time to look and didn’t try to up sell unneeded services meant a lot to us. You don’t find honest mechanics much anymore but Derek is one of the good ones.