Supreme Real Estate

My girlfriend has not received the services that you would expect in managing her unit. She has been constantly pushing for the company to be proactive and not reactive in managing her property but that has not happened. She has tried on numerous occasions to get them on the phone to get updates and resolve open issues but can only get responses back by email and never a complete answer to the questions being asked.

The service I received from Korin Haltom and John at Supreme Real Estate was deplorable, to say the least.
On Thursday, March 3, 2016 I made an appointment to see an Inglewood property which was listed on multiple housing sites. I reached out via email and received a response saying to call Korin. When I spoke with Korin on the phone I was told that the ONLY time he had available to see the place was Friday, March 4, 2016 at 2:30pm. While I explained to him that this was mid work day for me during an extremely important deadline he made it clear that there was NO other time to see the space. I made schedule adjustments with multiple partners to make this happen because I was VERY interested in the space and was looking to move from my current residence right away.
I showed up at 730 E Eucalyptus Street at about 2:25pm and found that no one was outside and the front gate was locked. The building looked very unkempt from the outside but nevertheless, my roommate and I wanted to view the inside. From the looks of the online photo, it was a gem.
I tried dialing the unit number on the call box but got a disconnected number which was understandable assuming that no one lived in the unit. I called Korin and even the listed management company number several times to no avail — I find it odd that an open business would not see the importance of answering phone calls during business hours but that was hardly the only issue. Korin finally answered my eighth call and my roommates fourth call to instruct us to call John, who was supposed to be at the location and showing the property. First call, John did not answer. Second call, John stated that he tried to call me to reschedule. This is the same John that never had my phone number to begin with and whom I had NEVER communicated with prior to this phone call. I figured maybe Korin provided him with my number from his call so of course I took the time to double check even though I keep my phone next to me as work calls come in throughout the day. Not to my surprise, I had NO MISSED CALLS from Korin Haltom or John.
After expressing that I had not received any calls, John then stated that the next time he can show the property is Tuesday, March 8, 2016 at 4:00pm; again another time that the average young professional would be at work. I tried to explain to him that the timing is bad and he again tells me that he that the ONLY time he can show it is then, much like the ONLY time was Friday, March 4, 2016 at 2:30pm. He then instructed that he or someone else would call me IF they would have TIME to show me, once again NEVER soliciting my actual phone number. By this time, as anyone would be, I am frustrated and simply said ok and closed the phone call. There was ABSOLUTELY NO REGARD for the fact that I took time off of my job and traveled to see this space. They were EXTREMELY unapologetic and unaccommodating; First sign of bad property management. It truly felt as if this management company was making an attempt to discourage me from viewing the space.
Based on the inside photos of the property, I thought this place would be a great fit but I would NEVER commit to a property that is managed this POORLY and INEFFICIENTLY. As much as I was interested in this apartment I am not highly discouraged and disgusted. For a company whose mission is «To Help People Be Happy with Their Real Estate Commitment» they certainly did a horrendous job of showing a space that a paying renter could be happy with. I would certainly recommend NOT renting from them and NOT allowing this unprofessional «management company» to operate your real estate investment. I could only imagine the service is worse when a lease has already been signed which would ultimately result in high turnover for your space.
Based on other Unilocal reviews we see that the owner does review some of the claims made here: I would be more than happy to provide the owner of this business with screenshots of phone calls made.

UPDATE: Sergei (the owner) repeatedly has threatened to sue me for writing a review on Unilocal.This is the email he wrote me on Jan. 6, 2015 just to get a sense of who this guy is:
Steve,
I had no choice but to hire an attorney since you did not reply to my email. My attorney researched the case, your financial background and estimated the amount we can get from you. I have to let you know in advance that I am in a position to take away your assets even if you are hiding in Hawaii and living on the line of credit and thinking that there is nothing wrong with your review.
I have fairly good amount of law suits under my belt on plaintiff’s and defender’s side and I have to advise you that only the attorneys are the winners in any case. You, as a defender, will spend well over 10K-​20K in fees just to answer my complaint — is it worth the review that you left? In addition, you will need to fly to LA and back. I know that you think that you will win the case and nothing illegal to leave a review about us and on top of that collect the attorney fees from me. I can assure you that it will not be the case and you and your family will suffer and will have a financial loss. I want you to think twice as the financial crisis is coming in US and the rest of the world and it will not be pretty to the point that your tenants will not be able to pay rent. You will have this law suit on top of financials problem end of this year and going into 2016.
I am reaching out to you because you have a young child and a wife. I have no intention to destroy your and their life so I am asking you to remove the review and move on with you life and enjoy Hawaii. I have no choice but serve you in Hawaii for a law suit in LA — this is not my intention but I have to as I also have a family to feed.
I strongly suggest you to talk to Larissa about this as women have a different approach to arguments. I also suggest you to read the book A Power of Now which will not only help you in this case but also in life.
It is funny how people are hiding behind, reviews, emails, lawyers, CPAs but don’t have the courage to call the person to resolve the issues. I also don’t understand how people want to hurt other people and totally are forgetting that another person also have a heart, soul and a family. I am open to have a phone conversation with you or face to face meeting if you prefer.
I hope your calm head will prevail and you remove the review otherwise I will see you in court. I still wish you and your family health and happiness regardless of outcome of this email. I tried my best to talk you our of the law suit and unnecessary money and health loss.

I had an issue regarding replacing my den carpeting. At first, I was not happy with the way Supreme Real Estate dealt with it. I have been leasing a home for the last 2 ½ years, that I love. I went to the top, Sergei, who is the owner. I was very impressed by his professionalism and fair nature. We resolved the problem and he went out of his way, came to my house personally to make sure it was all taken care of. I have the upmost respect for the owner, Sergei of Supreme Real Estate as he provides excellent customer service on a consistent basis.