Sprint Store By Direct Store

This place is a JOKE, this is NOT A SPRINT STORE, tried to go to a sprint store after getting a phone here, NO WAY THEY WILL NOT TAKE IT BACK, Zanita and mgr Ronnie? sad excuse for sales & management, a joke really, I did end up laughing at all the LIES I WAS TOLD!
Do yourself a favor and make sure you go to a Corporate store if want to try Sprint, these people will run around the store like MONKEYS pointing at signs in the store explaining things, cuz they are just not capable of being honest!!!
STEER CLEAR OF THIS PLACE, IT’S A PATHETIC JOKE

NOT A REAL SPRINT STORE! DO NOT GIVE THESE CROOKS YOUR MONEY! I recently tried switching from Verizon to Sprint because of all the promises they made. Ronnie stole my iPhone he was supposed to recycle and I was up sold a stupid tablet I didn’t need. I was also promised a credit I never received. On top of that Ronnie dropped my phone before even giving it to me but insisted that it was fine and had no scratches. Later after I left I noticed the scratches. Ronnie also took my cash and used his personal visa to pay for my transaction. Meaning if I request a refund he would receive it! Ronnie is now disappeared. Jah and Cat bullied me when I went back asking for my old phone and told me multiple times that I was «desperate» for wanting to switch back to Verizon. They wanted me to give them more time to figure out what happened. Which is bullshit my phone should never have magically disappeared. They also told me «I should have thought it through» and kept insisting I admit that «I made a mistake». Also they lied and told me they could not cancel my service. These people are frauds and I now have a case with them. I can’t even understand how these people can sleep at night or keep their doors open. Please save yourself time and emotional distress and go to an actual sprint store or another carrier. NOT WORTH IT! I will also be reporting them to the police and BBB.

Ronnie the Manager went above and beyond in helping me even though I went directly to
when I initially switched from Verizon to Sprint. First visit Ronnie helped activate the phone Sprint sent me by mail and he patiently transferred everything over from my old iphone to the new Samsung phone I purchased on
and not from this store. Then the next day I decided I was not a fan of Samsung and wanted to exchange my new phone with a iphone instead. Ronnie spent a lot of time and attention in steering me towards a great deal that I had no idea about and he got on the phone with sprint customer service and walked her through setting me up. ALL of this time Ronnie spent with me and he got ZERO credit for it as it was all done on line initially! Talk about customer service! I felt so bad that he got absolutely no credit for my sale/​account but Ronnie did not for one second make me feel any less than a customer walking through their doors and purchasing directly from them. Thanks Ronnie for all your time I appreciate it greatly and will recommend your service and store time and time again.

Jah Griffin and his Manager Ronnie Blake are scam artists and need to be fired. Jah physically threatened me in he store and his manager had to hold him back after I exposed him in a scam he is running selling pre-​paid accounts that he makes a commission on. His «associate» Katherine is also involved in the scam. They sold me a pre-​paid plan without asking me to sign a contract and billed me $ 64 but NEVER gave me the SIM card. Jah promise to deliver the Sim to me later on that day as the store was very busy, this was a complete lie as he had no intention of delivering on his promise. The numerous times I called back he had his associate Katherine take the call and said he could no longer deliver the sim. This is NOT an official Sprint Store, it is run by Arch Telecom, they are just a reseller. Avoid coming here if you want to be upsold or just totally ripped off. I have filled an official complaint to
and the Better Business Bureau, I encourage you to report any wrongdoings to BBB and ripoff report.

Although Jah is a smart salesman who has worked with Sprint for a long time, I would caution you, in dealing with him, to be sure that you don’t get «upsold» products that you don’t need. When he sold me my new iPhone, he also convinced me to buy some sort of extra charger, and also to take a «free tablet» that turned out to have all sorts of hidden fees that kick in later. As a result, if you do shop at this location I would just enter with a really clear idea of what you do and don’t need, to make sure that they don’t trick you into buying extra items.

Jah was very helpful. I’ve never experienced someone helping me like that. They don’t have a technician in store to deal w/​phone issues, but instead of sending me somewhere else he took the time to ask and listen and respond to all my questions. Old school, quality stuff. Really appreciated it, kind of threw me off but in a good way. Typically feel rushed to get off the phone but I felt like I was in the store. Jah all the way. Give that man a raise please.

I would never expect to review an experience getting cellular phone service, much less to rank it so highly, but Jah and the crew at the Sprint Store in Marina Del Rey were fabulous. They worked really hard to straighten out a very complex situation and throughout the long process, Jah was considerate, accurate, thorough, and exceedingly helpful. He earned his keep that day and we really appreciate all that he did — thanks, Jah!

I wish I could give this store 10 stars! They are across the street from Costco and I’m so glad I stopped by last month.
Very happy with Sprint coverage and at half the price of my terrible Verizon coverage and terrible contract.
I was worried about coverage of any carrier (see below). So I wanted to test a carriers actual service at the places I go. No store/​carrier would let me do this without expensive return fees. Long story short — this Sprint store helped me test the coverage.
The sales person — Jahg understood my coverage frustration. He drove with me to my favorite nearby cafes, Vons and my apartment. The Sprint coverage was perfect where Verizon was miserable.
Now I have two new Sprint iPhone 6s on a my shared plan with great coverage everywhere I go (tested for the last month) at half the price I was paying Verizon.
Note: The Verizon coverage in my area (Marian Del Rey — West Los Angeles) was pitiful. Not to mention that I freelance and my phone was not working at Warner Brothers (back lot area) where there was no coverage inside bungalows or cafes. Verizon always promised new towers, but in 2 and a half years nothing changed.
Never thought I’d be saying this, but I highly recommend this store and Sprint!

I Gotta say I’m so glad I switched to sprint and I wanna thank Ronnie for all his help and all the team for being so helpful. My kids even had a good time
Thanks guys for all you’re help keep up the good work :)

This place actually deserves zero stars. They employee the most rude and useless idiots. I am actually embarrassed for sprint that they have this store open and these people represent their company.
I cracked my phone this afternoon and went into the store because my screen was destroyed and I was due for an upgrade to a new iPhone 6. The store was empty except for three employees looking at their phones ignoring me. I finally got one of the employees attention and he asked me what I needed. As I explained that I needed a new iPhone 6 he continued to text and mostly ignore me. He took my phone number and account info and then tapped on the computer before going back to texting. He then started talking to his coworker and then after about ten minutes of me just sitting there he complained the computer froze and has to log on to the next one. He started to login to this one and then again starred at the screen and his phone not letting me know what was going on. After about another ten minutes he asked me if I needed my phone today. ARE YOU KIDDING ME?! I had a destroyed phone and I told him I needed a new phone. He then informed me that the store had no iPhone 6’s and I needed to go to the sprint store in culver city. I actually thought he was kidding because this is the most horrible customer service and poor treatment. WHAT IS WRONG WITH THIS MORON?! If he had listened to me at all in the first place I would not have had to waste nearly 30 mins in the store before having to drive over to another sprint store. Sprint should shut this store down and fire these employees. They was unbearably useless and beyond rude.

I walked in here looking to buy a new phone/​plan and although greeted promptly it was definitely not genuine. I was waiting and the greeter had to ask another worker, who wasn’t paying attention, to help me. She obviously had no desire to be there and wasn’t interested in selling me anything. It was like pulling teeth to get her to offer me a description of plans and services. I shouldn’t have to fight for them to take my money! That doesn’t make sense! I just got frustrated and walked out because they were not helpful at all. I went to the location on Pico-​Robertson and it was like night and day! Go there instead and skip this one!!!

I cannot recommend the Marina del Rey store at all. I have been in there twice, both times I was disappointed. The sales associates lack energy and hardly seem to be interested to address their customer’s issues or to sell anything at all.

This is the slowest non productive sprint store ever. This store should change their name from «Sprint» to «Slow as f**k»! Even the guy that finally helped me, spoke so slow I was falling asleep. So if you have kids and want to put them to sleep, just take them to this Sprint store and they’ll be out like a light.

I see a lot of bad reviews for this location, however my experience here was PHENOMENAL in comparison to any other Sprint store I have been to. I went to this location because it was the closest one to my work place. At the time I was having MAJOR issues with my phone! I had gone to a Sprint Store that had a Service Center a few weeks prior but they were not very helpful at all. Because my phone was out of warranty they hardly even wanted to talk to me. They reluctantly took my phone and did a full reset on it after I had asked them to at least help do that for me. My phone was acting psychotic! It was turning on and off randomly, it would freeze, drop calls like mad, not let me dial, not let me hang up, not make my contact list visible, charging and then running for 5 min at most, you name it, my phone probably had it!
I had just about given up on it, and had my contract been up, I probably would have switched to a new phone, maybe even changed service providers. Since I was not eligible to do any of that yet, I once again tried popping in to the Sprint store, this time going to the closest one to my work place. I was going to look at some phones… and just see if there was ANYTHING these guys could do for me despite the fact that they were not a branch that has a Service Center.
I went in and was assisted by CARLOS, who was actually already assisting another customer. He acknowledged my presence right away and since he was just waiting for the other customer’s phone to transfer contacts, he decided to go ahead and assist me. As I poured my heart out with what was happening to my phone, the customer next to me that Carlos was initially assisting started acting extremely excited!!! I looked over and realized that whatever they were working on had been a success. I looked at the other customer a little perplexed and then the guy explained that he had been to so many places and had asked to have his contacts transferred from his old phone to the new one but none of the other places he had been to were ever able to help him because they said his old phone was way too damaged. He was SUPER HAPPY!!!
Then it was my turn. Carlos took the phone, examined it, and he let me know that although this was not a service store he had some knowledge of phones so he would try his best. He then told me that it would take him about one hour, and said that I could wait but if I wanted to go somewhere and come back that would be fine too. I went out to eat and when I came back and looked at my phone I saw that Carlos had been able to to take my phone and turn it from a paper weight to what felt like a completely NEW phone!!!
The service I received was amazing!!! REALLY! They fixed my phone to the point that over 4 months later I am still using it!!! Not only did they fix my phone, they cleaned it a bit and put on a new screen protector for me!!! I was EXTREMELY pleased with their work, the service, and of course with Carlos in particular! I no longer work in the area, but if I stay with sprint as my service provider, I will make an effort to drive out to that location and purchase my next phone there.
THANK YOU CARLOS!!!

I have officially decided to give up the ‘ol iPhone 4 (I’ve had one since they were introduced in 2007) for the new Samsung. Went in and was offered $ 110 for my iPhone AND an additional $ 50 off when I switch from AT&T to Sprint. Gotta say… I LOVE THAT! So happy my contracts up next month, can’t wait to be DONE w/​AT&T– I’ve been getting bent over by them foreverrrrr. The staff was knowledgable, helpful and most importantly, offered me a deal! Thanks Sprint dudes, I’ll be back next month for my new phone fo sho! :)

Stopped in to pay my bill. There is no pay machine. Would you believe they charge you for paying your bill with cash. I left their store laughing out loud. A business that charges YOU to pay THEM… in «legal tender», «cash-​ola» ??? WOW!!!
What is this world coming to?

After being at this Sprint store I appreciate AT&T so much more now. A friend and I went in to have someone look at her phone, which was automatically shutting off during our trip. You have to sign in to be seen… Okay, thee are four people in the store who need help: my friend, another irate-​looking woman, a girl happily viewing demo phones, and some guy who is already being helped. Now why exactly does one have to sign in? My guess would be that this location does not get much traffic, so I’m not so sure about this «signing in» business.
Fifteen minutes later my friend gets some help. What kind of help? «I don’t see that there is any problem with your phone. If you continue to experience problems, please go yo one of the larger stores that have technicians.» :-/​Wow, thanks for that. We could have done that. We should have done that. I wish we did that!

What a load of crap these reps and this particular store is! I come in during my lunch break and I see that the only two employees of the store is hanging out chatting outside. Once one of them finally realizes that I’m a customer, he comes back inside and seems reluctant to help me. He’s unable to fix my phone and redirects me to a service center. Really!!! If we were regular customers, how the heck are we supposed to know which stores offered technical assistance? This is BS! For such a big company, i don’t understand why Sprint can’t spend a few extra dollars to hire and/​or train their employees to fix phones!
Anyway, having no choice, I had to drive to one of two locations to get my phone fixed. When I asked for directions to the Culver City location, the stupid rep couldn’t offer to give me directions. Ummm. really, you couldn’t plug in the address on your phone or computer to help me get there??!
This Sprint store is useless. Management needs to fire their existing employees or train them to be more knowledgeable and improve their customer service.