Men’s Wearhouse

They don’t guarantee you’ll like the way you look.
Cheaply made clothes.
Poor customer service.
Very bad tailoring service.
Horrible return policy
Manager who does not care.
Manager can’t even return a phone call.
All I can say is shop elsewhere!
When George was with them, they had great clothing and service.
Boycott this store! As customers we deserve better.
Don’t settle for mediocrity!

Great experience! I went in to get two suits for a new position for BofA after going to Jos. A. Bank. I was set up with this wonderful, sweet woman named Mandy. She knows her stuff! She picked the right suits that fit well and in style, along with her choices of shirts and tie combinations were fantastic. She has a great eye, I will be seeing her again for my next one, the experience here is better. Highly suggest this store and her! Boss man give her a raise!

A few of my buddies and I went to look for suits at this place this weekend. I wasn’t expecting employees to be so rude and dismissive. Make sure you know exactly what you’re looking for and double check the prices, because they won’t help you. When asking about the price of a particular suit, the employee «assisting» us would just shout out what seemed to be a random price, «900!»,“799!” and didn’t bother to get up from his desk to check.
My conclusion — they have a wide selection of both suits and poor service oriented employees.

Men’s warehouse has been around for years. I used to visit their stores one a year and get everything I needed for the year. Their staff has always been helpful and friendly.
In the past I would have given them 4 stars but I feel like their quality and selection has been sliding. I went in to find shirts, pants, a jacket and a few ties, but I could find anything that I really liked.
They only had about 5 shirts that even fit me but they were so bland and uninteresting. Also I noticed that the shirts I’ve purchased there in the past haven’t lasted very long.
I still think its a great place to go for Tux rentals or if you are in a pinch, but I would’t recommend for high quality, fashion or price.

I found a couple of nice sport coats here and the woman who helped me made it easy. The downside of buying here is that they continue to spam me with offers and sale ads after I have asked them in person to remove me from the mailing list. Had I known I would have gone to Macy’s instead.

Great service from an attentive staff. They were able to help me get fitted for my groomsman duties and everything went smoothly. You can tell instantly that this store emphasizes teamwork which is highly appreciated from customers who spend their mula on top quality items.

The only reason this review gets any stars is because of Peter! They didn’t have the correct tie for my husband for our wedding day which is honestly something you should not be screwing up on!
When we arrived & were given the suits for the men to try on we noticed the ties were wrong. They were supposed to have a paisley print on them but they were just plain. They told us «there’s nothing we can do. You should’ve came in earlier. It’s too late». My husband became very upset, as did I however I’m a lot better at containing myself. The lady that was «helping» us just continued to say «there’s nothing I can do», not being apologetic at all that they had messed up the suit for our WEDDING! Basically did not give a rats ass & wasn’t willing to help diffuse the situation.
Thankfully Peter came to assist & explained clearly why there wasn’t much they could do. Apologized & offered 20% off because of their mistake. 5 stars for Peter. 0 stars for the rest of them.
Maybe Peter should hold a Customer Service class for his fellow coworkers… Just a thought.

This place is the worst possible place to buy a suit. I went in for a tux to wear to an awards event, purchased, not rented 2 Vera Wang tuxedos. Not only did they not alter the right one first, they would even provide a bag to cover the suits.
A group of money hungry, poor service oriented individuals working at this location. Save yourself the time and trouble. Go to a large department store that starts with N. You spend $ 100 there and they at least give you a garment bag.

We stopped by this location a couple of times for a tux rental for my future husband. Staff, especially George, were very helpful. We got a great look and they made a few recommendations for the vest and tie combo. Super easy to order, pick up, and drop off at any location.

Men’s Wearhouse has a monopoly on the tuxedo renting business and it’s an advantage because if you’re in a wedding party for a destination wedding it’s nice to be able to pick up and return your tuxedo anywhere.
I’ve rented from here three or four times. Four stars for my most recent rental because the person who helped us was extremely thorough, friendly, and good at what she did. She was very concerned about finding us the correct sizes and patiently took good care of our order. If all the people who work there are like her I would absolutely recommend.

It’s my first time coming here. I knew what I was looking for but I wasn’t sure what I will find once I walk in. I had the best customer service experience ever!!! They really took the time to help me find and pick suit that I was looking for. I pick I black suit for this Friday night event at my school and I’m very excited.
Thank you guy for helping me out!!!

Had a fantastic experience buying suits here. Peter was friendly, professional, experienced, and gave great suggestions and feedback. Relaxed atmosphere and solid selection, will definitely be back!

Visited this spot circa Spring of 2013 for a wedding tux. Customer service was okay, and so was the selection of formal wear that I was looking for.
In sum:
Decent
Accommodating
Coat a bit too snug
Other clothing items were okay.
You get what you pay for

Great Customer Service but way over priced! $ 750.00 for a coat, j1 pair of jeans 2 shirts (on sale) shoes and a belt! Really! I looked good but will never go back! Clothes already falling apart after one event. I won’t go back!

I had a very poor experience. A wonderful lady helped me get fitted for a tuxedo for a wedding. She was very nice and helpful. My tux measurements were taken and I purchased the tuxedo and was told that it would be tailored and ready for me soon after. I was also informed that it came with lifetime alterations. I picked it up for the wedding and noticed that it was much too loose upon walking around so the whole wedding, I had to hold my pants up since it did not have a belt. I went back to the Mens Wearhouse explained the situation to a gentleman and was told that I would have to pay for the alteration. As a loyal customer who was mis-​fitted and bore the embarrassment of having to hold up my pants, I would expect them to tailor the pants instead of try to charge me $ 10. Mens Wearhouse … you have lost a loyal customer who has been going to you for almost twenty years.

Great service, great selections. They also waived my late fee when I accidentally left my tux in the car and didn’t return it the next day. Highly recommended.

First and foremost: Peter the store manager and Robert the asst. manager are exceptional. They lead the charge for the service standards at this location and that is why this store is great.
As a career retailer and district manager for a retail chain I know structured, by-​design service when I see it, and these guys pull it off very well. This location gets very busy during the weekend and sometimes you do have to wait for help. BUT I always get greeted, the associates make eye contact and let me know that they will be with me when they become available. That’s a big deal. Stores get busy and we as compassionate consumers need to understand what it means to handle that well. This store team handles it well.
I’ve worked with most of the core associates at this location and they are great. Very suggestive and thorough. They commit time and effort to the needs of the guest. Michael is the only name I remember, sorry guys.
The store is also VERY well merchandised. Finding the right size is rarely an issue and the presentation is clear and concise.
One note for your future visit: If you really need want a fast, in-​and-​out suit buying experience, come during the week or during of peak. The staff is attentive and efficient, but suit buying is a lengthy process. Shop the great casual wear while you wait!

This review is a few weeks late, but my fiancé and I came in out of desperation since our wedding is next month. Peter, the manager was helping another customer and directed us to another associate to discuss suit rentals. I feel bad I don’t remember the associate’s name… He was very kind and helpful. He didn’t have all the answers, but he informed me this was his 3^rd week on the job, so I completely understood if he was somewhat nervous to give me definitive answers.
We were able to decide on a suit and went through the downpayment/​computer process. There was some confusion with the posted price in the book and the updated prices in the computer. Peter stepped in when there was a discrepancy with what was quoted and what the computer said. He assured me he will work out the problem and honor what was discussed earlier. It did take some time to do manual adjustments, but I didn’t care because they were putting our overall happiness, as customers, first.
Bottom line. The associate was sweet and friendly. (I wish I remembered his name). But Peter really made sure we were happy and well taken care of and that’s what we’ll remember!

Michael is awesome! We went in two weeks ago and he helped us out. My husband was looking for some new outfits and Michael really knew his stuff. So I can only say that he is awesome but…
Then we went back a weekend later and not one person greeted us. We walked around for awhile and still no help. We then continued to look at some items and no help. Other people walked in and received a greeting and service. So we were upset and walked out. We returned later because we needed to exchange some stuff… and that was a big mess! Apparently the system can’t exchange items without making it difficult. It took nearly 40 minutes for them to figure it out… at first they told us we would owe money even though we were exchanging for a cheaper pair of pants. In the end they fixed it but it took forever. I was not going to pay any extra money and we made that very clear!

Bring your patience, 3 ppl helped me while bouncing around to other customers (not efficiently) and the computers are slow. I had to get fitted to rent tuxes for upcoming wedding celebrations of friends and family.
I used the online tool to set my preferences as far as colors, options, and the like. Online it implied that the store would be able to access what I created or marked as ‘favorite.’ That wasn’t really the case but telling them what I needed as simple enough. A guy started helping me then told me he’d be right back. Then a woman started helping me and when another customer asked her a question she began talking to them for about 4 minutes before I asked a nearby associate if he could help me finish my transaction. He said he couldn’t found someone else who was slow as molasses. Their computers were slow and in general the staff were polite but not helpful. They also talked about coworkers amongst each other in front of customers. What should’ve taken 20 minutes ended up taking 45 – 50. Hopefully when I pick up my order I’ll have a more pleasant experience.