Mariners Village Apartment Homes

it is wonderful here, so many amenities, just break taking gardens

«UNREALISTIC»??? Is that seriously your ridiculous reason why you wont call your tenants before towing their vehicles LINDSAY NYDAM??? I’m glad you wrote that so future tenants can see how absurd and incompetent you are as a property manager. Let me ask you a few rational follow up questions since you obviously aren’t used to critical thinking on your own.
1. How many of your tenants cars do you tow in a 24 hour period? Is it 1 car? 3 cars? 5 cars? Lets be liberal and say that you tow 5 cars (which its far far less then that) every 24 hours, you think its UNREALISTIC to dial the phone FIVE (or less) times to warn your rent paying tenants that their car is going to be towed? Lazy Ass!
2. How long does it take your guards to call Bruffys Towing? Would you say the EXACT same amount of time it would take to call your rent paying tenants? And you think this would be UNREALISTIC?
You are either incompetent as a manager or just an asshole if that is your excuse for costing your tenants $ 170 plus causing them to miss appointments or be late for work, you are a real thoughtless asshole. I urge everyone to read all of the shitty reviews this place has before renting here, also take notice of how many times LINDSAY has apologized for people not being satisfied at Mariners Village and yet does nothing to resolve any of the issues. You dont even deserve the single star I gave you.

Three stars for the location. But for the location, the number of stars decrease due to: 1) The apartments themselves are cheaply constructed. 2) While maintenance men are kind and competent, the rest of Resident Services fails to respond to phone calls now (a negative phenomenon that has been occurring all of this year 2016), the head mgr Sharon is high strung and argumentative and CREATES stress out of simple issues, and things dont feel handled like they once were. 3) Rent increases significantly every year even if u’ve been a long term consistent tenant who doesn’t cause problems.

Liars and thieves work in security and in resident services. They just cannot be trusted. This complex just seems to get worse and worse every year. I recently had my car towed since I made a copy of my guest parking permit. So fine I get towed and have to pay $ 171 to get it out. The worst part is that the security guard took it upon himself to enter my car without my permission and steal the copied permit. I went to tell resident services about this incident and wanted to get the security guards full name so I can file a report for breaking into my car. Resident services lied to me by telling me that they don’t have the security guard Zach’s last name. How it is possibly that they don’t have an employee’s last name!!! They also confirmed with security that the guard indeed took the permit from my car and did not have any issues with Security entering my property and taking something from me. They cannot be trusted. They told me that the tow company could have unlocked my car to put it into neutral but it doesn’t give security the right to just help themselves to whatever they want in my vehicle. If they feel it’s okay to take documents who knows what else they are taking from cars when they feel like they can call a tow company to unlock your car.

I’ve been living here since November and I absolutely love it. Management has always responded to me in a timely manner and has always been helpful. The facilities are amazing and I honestly couldn’t imagine living anywhere else! :).

I only gave them a 1 STAR RATING: because the inside needs a remodel, carpet is CLEAN BUT OLD, the kitchen cabinets are wood with about 100 coats of white paint, the stove is a «TINY“18» across so if you are a REAL COOK YOU WILL HAVE TO GET ADDITIONAL COUNTER TOP OVEN. The Stove made in 1970? Refridge TINY 14cu ft’
Bathroom OLD enclosed Plastic LIKE TUB, WALL, SHOWER ALWAYS LOOKS DIRTY no matter how much you clean it. NO TILE ON BATHROOM WALLS. Floor is tile & looks New.
Sliding Glass Door to Lanai that doesn’t Look Sturdy, old 1980 Vertical BLINDS. NICE PEOPLE in LEASING OFFICE.
The management fixes when you call right away when anything Breaks.
I am Disappointed ABOUT the Clientele They Rent to, Not exactly discerning, Looks Like they’ll Rent to anyone & Mostly FRAT HOUSE Looking Kids. and ALSO A LOT OF LARGE DOGS. HOW DO THEY GET PAST THE LEASE??? NOBODY CHECKS.
a lot of Trees & Ponds they keep Clean. Pools Look nice & tennis courts.
I GIVE IT ONE YEAR… THEN I WILL LOOK FOR SOMETHING NICER.
THE ONE STAR IS FOR THE PARKING SPACE.
*****oh and they Charge extra every month if you want to use a Credit Card/​DEBIT for Rent

Update: I ended up living here for 7 months and breaking my lease to leave. I PAID to leave. Compared to most other places in the marina, it is a dump, plain and simple. I had lived at Marina Harbor (The Tides) next door for over 3 years with no issues. I wanted a change and I liked the fireplace, large balcony, and walk-​in closet. That is where it stops. If they were charging considerably less than the beautiful, modern, renovated complexes– I would say this place is a great bargain. Unfortunately, they are keeping this 70’s, dirty old complex at the same prices and it is NOT worth it. It is way past needing renovations– the shower is made for people 5’5 and under (if you’re taller you hit your head on the showerhead), the cabinets have been painted over 50 times and paint peels off constantly, the walls are thin, the floors are thin, the hallway carpets are dirty and stained & the unpleasant odors are plenty. There were dogs on my floor & even though I love animals– the hallways smelled of urine/​wet dog and there were fleas in my unit, as I said before. I could not get rid of them & the vet said I was bringing in the eggs on my shoes (when I repeatedly brought my cat because he couldn’t stop itching– he’s an indoor cat and never had fleas in his life.) My upstairs neighbors started waking up between 2−3am every night so I woke up too because of the floor creaking. EVERY. NIGHT. The gym machines are often not working and need to be replaced. My fireplace was fixed 3 times and still kept shutting off on it’s own. The cable is included but if you get so much as HD you are locked into a contract with DirectTV and have no other choice. Also, if you have any trees in front of you, the unit is like a cave– no light gets in at all– you would think that’s obvious but a few branches you wouldn’t think it would be THAT dark! I had a lovely view of the parking lot that I thought I could put up bamboo to cover the railing/​view of cars– I had it up for over a month then was asked to take it down after my last Unilocal review. Long story longer, do not move here!

Have visited friends who pay a HUGE rent for living on the channel there. My God, through out the property almost all the ground landscape is dead it looks like a ghetto area.
Then outside their apartment on the channel there is a content ²⁴⁄₇ parade of very big dogs doing their business on the plants, some right outside their patio it smells terrible.
They finally said cant stand it anymore and are checking out. Renters beware…

I have lived at Mariners Village for the past 3 years and have enjoyed every minute. I recommend Mariners Village, not because it offers a great waterfront location, close proximity to the beach, amenities (social events, Bistro Restaurant, fitness center, swimming pools, dry cleaners, billiards room, more), the attractiveness of the grounds, nicely designed apartment units, and a resort-​type ambiance, but I recommend Mariners Village based on the people (staff and residents).
Over my 3 years as a resident, I didn’t have maintenance calls for over 2.5 years, and when I did experience a few minor issues, the Maintenance Department quickly resolved the problems from the root, eliminating any recurring problems. My experience with the staff in the Leasing Office and Resident Services was limited but, they always displayed excellent customer service and were are informative.
Now, regarding my fellow residents. .. I find it easy to identify residents at Mariners because they are consistently courteous and friendly!
I have lived in the Marina for over 15 years with the past 3 years at Mariners Village, and I highly recommend Mariners Village.

I don’t live here thank God but have a friend that does so can give you my experience as a visitor. First off even if you park at the guest parking for over 5 minutes past the allocated time, they will tow you. There seems to be one security guard who probably was rejected by every police department that makes it his mission to call in the tow. Even the towing yard acknowledged that it is always the same guard that calls them. Next the residents. Just by looking at them and observing you can pretty much tell they are generally the person you would least like to have as your neighbor. Generally young, loud and people who you wouldn’t think could pass a credit check. Then I was told most of the tenants are month to month. Ah ha figured that one out. Rumor is the place is beong demolished for new construction. Paving way for the new Google employees who will soon be relocating to the mdr area. Not a place I would choose to live no ac no washer dryer in unit and neighbors right on top of each other. Since I don’t live there I can’t give it a fair rating but I would think 2 stars is overreaching.

My boyfriend and I have been living here for about 7 or 8 months, and we really love it so far. I mean, there’s so much to love about this place – it’s absolutely gorgeous! There are lots of great perks about Mariners Village, such as the Breakwater Bistro, the library, the tennis courts, regular community get-​togethers/​parties, and – my personal favorite – the private patio decks that are right on the water. The staff are also inviting and friendly. We’ve locked ourselves out a few times and have been helped each time relatively quickly. The minor appliance/​maintenance issues we’ve had have always been fixed right away. It’s peaceful and relaxing, and the location is amazing!
I don’t really understand the people on here that give this place 1 and 2 star reviews… sounds like a bunch of complaining rich babies to me, but whatever…
Overall, my boyfriend and I are very happy here, but there are a few things, however, that keep me from giving the place 5 stars:
–the internet is HORRIBLE (and pricey!): I really detest the internet service we have here. It’s honestly the worst and most expensive internet service I’ve ever had. The signal drops constantly, videos won’t load at times, and unfortunately the internet company has no incentive to provide better service because they have a contract with Mariners Village.
–security is questionable: I see security guards walking around all the time, but I often wonder what they actually do because my boyfriend and I (and several of our neighbors) have had our bikes stolen. There is no gate at the entrances, nor is there a door/​gate on the garages, so literally anyone can come in with a big ass truck and help themselves to whatever’s in the garage or anywhere else. We filed a complaint about our stolen bikes, but nothing’s been done to remedy the situation (e.g., patrolling the garages, installing security cameras, installing garage doors, etc.). I feel that, for the price we pay for rent, we should feel that we and our belongings are safe and secure, but unfortunately that’s not the case.
–we can’t have lights on our patios: this is not THAT big of a deal, but it is a bummer! :(We’re only allowed to put lights up November-​January, which is a shame because I think it looks so pretty!
–most units don’t have washers/​dryers: this also isn’t too big of a deal – it’s mainly just a convenience thing
–none of the units have hardwood floors: again, this isn’t a deal breaker, but it would be lovely to have the option, especially for people who have allergies.
Overall, I think anyone would be happy to call this place home – my boyfriend and I sure do :)

I guess it depends what you are looking for. I found it to be loud, dated and dirty. The apartment had dated shag carpet and it had a terrible odor. Although cable and Internet are included in the rent, we were without both for over a week after moving in, and were not prorated for the inconvenience. As for the staff, Lauri was great to work with, however the same could not be said for the staff in resident services. Diana was especially rude and unhelpful. The attitude of most of the staff was «this is how it is, take it or leave it», as was witnessed in a conversation between a resident and the staff. All in all I would not recommend wasting your time or money. There are too many other updated and clean apartments in the area.

I have many nice things to say about Mariners Village, but the bad far outweigh the good.
1. We spent the last year with a chain smoker underneath us, pumping smoke into our apartment day & night so thick, that it was visible. Initial complaints prompted more smoking from the smoking tenant. More complaints were made, but nothing was done. After interviewing security directly, we found out that they were instructed by Mariners Village not to bother the smoking tenant.
2. Washers and dryers in laundry room rarely worked. Will post pictures if allowed.
3. We had 4 bikes and an entire row of seats from our car stolen out of their ungated garage. They refused to help us with anything including checking the security cam footage.
4. On top of all the problems, our rent was increased almost $ 1000 per month over a four year period. We had no choice but to move. So to add insult to injury, they kept out security deposit, despite us having lived there for 4 years and having the place completely cleaned before we moved out. We don’t have pets and don’t wear shoes in the house. Still, they found it appropriate to keep our deposit.
5. The managers are either incompetent or just don’t care… Probably the latter.
On the positive side, the exteriors are kept beautifully and the location is great. Still not enough to balance the problems. Stay tuned for General Manager Lindsay’s lame response that she cuts and pastes after all their bad reviews…

We moved in Mariners Village a year ago. Since then, we got several fleas and silverfish infection. When my wife called them to renew our 12-​month lease in August, the resident office said they will update and extend our lease. Now, they are telling us that we are on a month to month lease (which costs $ 200 more per month). We tried to work out this misunderstanding but the assistant manager, who was not available for about 10 days or maybe filtering calls, is basically telling my wife she is lying about the call she gave to renew the lease in mid august. The office is basically not there to hear your complaints and doesn’t care about losing a resident. We decided to move out next month !!

If I could give zero stars I would! Easily the worse apartment complex I have ever dealt with. It looks nice on the outside, looking like an old rustic beachy place but inside the hallways smell, the walls are paper thin, they are unwilling to let you place up any barriers to keep your pets protected from running off the patio and into the streets and the worse of all, they allow smoking in the units. The apartments smell of old stale smoke. After staying 2 weeks I broke my lease because I just couldn’t stand it anymore. Upon breaking my lease they gave me a total amount that was due upon leaving and handing in the keys. I gladly wrote them a check and parted ways. Now 3 weeks later they are calling me telling me they are giving me a «courtesy call» to remind me to pay them. Why didn’t anyone mention this when I left? Wouldn’t all money be due upon leaving? So now I owe them money because of somebody’s mess up in the office? Sounds fishy and I am not going to hesitate to get a lawyer to look over the lease agreement I didn’t get a copy of! How coincidental! I am sorry I ever walked into this place. Please read and listen to all the reviews on this place! I wish I had! Just awful!!! …oh and good luck with guest parking! What a nightmare!

I live here and they’ve raised my rent $ 600 per month in 2 years. The amenities are nice.
To be clear, they’re raising it from $ 2900 (a great deal) to $ 3510 in 2 years with zero upgrades. Old appliances, shag carpet, no w/​d in unit, no ac, 1 parking space. It’s gone from good value to over-​priced for a 1BR with the world’s tiniest bathroom. But the renters downstairs who have 3-​day all-​night ragers and who smoke weed ²⁴⁄₇ did not have their rent increased, so you’ll get to enjoy them as your neighbors! Oh, and don’t bother calling security after hours: security is a switchboard. You have to give your name and number and be connected to another extension, which takes about 3 minutes, so if it’s an emergency just call 911.

They will tow your car EVEN IF YOU HAVE A VALID PARKING PERMIT THAT IS IN A VALID DESIGNATED SPACE. YOUR CAR IS NOT SAFE. My car was towed today from guest parking with both my residents and guest parking permit in the car. The residents parking permit was displayed while the guest permit was not. I spoke with the new security who was on duty who said that he called resident services to double check to see if it was permissible to tow the car anyway even though it had a valid parking permit. The resident service manager authorized the tow anyway. My one bedroom costs $ 2300 a month mind you. You’d think they would do more to inform a resident that there car is about to be towed or at least do everything in their power to remedy the situation and then tow as a last resort especially knowing that the vehicle belonged to one of their tenants but no. Each parking pass is assigned to a specific person and unit. Thus they could easily look up who the owner is /​what unit they live in as well as their phone number and just by using the information exhibited on the parking permit in your car. No effort was made to get ahold of me. I’m really disappointed and to add also very tired. I had to pay $ 200 to get my car out of the impound at 1am even though I DID NOT do anything wrong. Having to pay a fine when you didn’t do anything wrong is a feeling akin to being robbed. It feels like a violation. If you have the choice to move elsewhere do it. The area is amazing don’t get me wrong but like many of the previous reviews have said the service by the staff is horrible once you are an actual tenant.
I just really can’t comprehend why this actually happened. I’m still trying to wrap my head around it.
To add they use bruffy’s tow which is a local towing service that is notoriously known for having bad tow truck drivers. My car was almost towed back in 2012 because I overslept and I had parked it in leasing. I’m not contesting that towing incident as I understand why it happened. BUT the issue that occurred with this incident was that the driver dented the side panel of my car whilst trying to tow it out of a tight space in leasing.

I’ve lived here for over 20 years and I think I might be ready to move. I was initially attracted to the beautiful landscaping and architecture, all of which they are planning to destroy in their next renovation. We have been on a month to month lease for over a year now, but that hasn’t kept them from jacking up our rent. Couple that with the porch nazis who won’t even let you put lights or a surfboard on your porch, the slow erosion of free guest parking, and yea, might be time to start looking somewhere else.

The place looks fantastic. As you drive into the complex it looks like Disneyland’s Pirates of the Caribbean. Great location, right by the Chanel. spectacular!
I can’t say the same for the unethusiastic office staff, who are supposed to look after tenants needs. I’ll start by saying don’t even bother trying to call them, no one EVER answers. Drop by to deal with any concerns and issues.
On a number of occasions I have had to deal with certain problems. Their ‘passive aggressive’ approach leaves you on the defensive all the time.
One particular problem, which they ‘wash their hands’ of, has to do with smoking in the complex. I am aware it’s a smoking community. However it is the law, that if someone’s second hand smoke from an apartment below is drifting into your apartment causing interference with the enjoyment of your apartment it IS their problem to deal with and if taken to court, they would soon start to take it more seriously.
I have raised this issue multiple times with them only to be met with a ‘don’t care’ attitude. I realize you have to see the smoker in order to issue a warning, but no one ever even looks for him in the act. I have been told to contact the night guards out of hours, what a waste of time… after finally getting through to someone 10 minutes later… I am told there is nothing they can do and to contact the office in the morning. They even hung up on me once. Even if they could do something, by the time I even get put through, the smoking guy below is usually done, making it impossible for them to see him, without waiting around, which they don’t bother to do either.
I have no alternative but to start looking for another place to live, it’s unacceptable that nothing can be done. The guy below me works unsociable hours so smokes throughout the evening and it drifts in. I close my window at night, making it unbearably hot, but can still smell it as he ‘hot boxes’ his apartment into the early hours of the morning chain smoking. It really is disgusting to have smell somebody else’s smoke. My wife has severe asthma and can not put up with it anymore, she goes into coughing fits… it is literally affecting our health. Not to mention one of the reasons we moved in, is so we could listen to the ocean at night with a wide open window… THAT DOESN’T HAPPEN, instead we are filled with anxiety as to wether or not the smoker is going to have another all night smoking session… leading to endless sleepless nights.
I have explained all this to the office staff… they simply don’t care. I was told they would issue a letter to all of the tenants on the floor below me, as to not single him out if they can’t see him smoking. This was not done! No follow up, nothing.
Disappointed doesn’t even come close to how I feel about the level of management in this complex. I hope when they restructure the whole building in the next 5 years, they start with the office as that’s where the real problem lies. Zero people skills, no one has ever greeted me with a friendly smile or even hello as we pass in the complex. Utterly Useless.

Love this place!!! I feel like I’m living on vacation. I’ve lived here for 4 ½ years and I must say the resort style living is worth every single penny I spend on my rent! It’s a great location also, from the beach, to the shopping centers, restaurants and entertainment are all a bike ride away:))

Once again Mariners Village Management has succeeded in making such a wonderful location absolutely unbearable to live in. Today the General Manager Lindsay Nydam saw me walking my dog and my friends dog. My dog didn’t have a tag on him so she asked what apartment I lived in. I told her the other dog was a friend’s dog and gave her my address. WELL that wonderful GM wrote me an eviction notice saying I was in violation of my lease by having 2 dogs. I am frustrated and appalled on so many levels. 1) That management would blatantly ignore what I said to them 2) That management would not FOLLOW up before sending such a harassing and threatening notice and 3) That Management hasn’t learned by now that most residents aren’t happy here because they continue to treat people poorly.
Shame on you Mariners Village. You have taken one of the most prime spots in real estate and made it an undesirable place to live.

I recently renewed my lease at Mariners Village and so I figured it would be good to come in and write an updated review now that I’ve lived here for a year. Literally everything I mentioned in my initial review is true; living here is just like living at a 5 star resort. The level of service you will experience in all facets of living here is impeccable, whether it be at one of the amenities or dealing with resident services, security, etc. From top to bottom, you can tell the organization strives to maintain a very customer-​centric ideology, and they do it well. You can’t beat the area as it’s very clean, safe and close to all sorts of restaurants and Night Life. I can’t emphasize enough, Mariners Village is truly a great place to live. Living in the Marina is obviously a bit pricey, but as with most things in life you get what you pay for.

I can’t speak about living at Mariners Village… my challenges are just trying to become a resident. Feedback for the management team, owner, etc… reconsider how you are addressing future tenants. I responded to an ad on a Craigslist, classic ‘bait n switch’ move, advertised unit was way off the mark. Response from call center, «Craigslist is a third-​party and it likely wasn’t us that posted it.» Sorry I just don’t buy that but I lets give them the benefit.
The next day as I was coming into the area I called to see if they were open, I wanted to see the unit. Gentleman that answered said its against their policy to show the unit same day and an appt would need to be made the following. After explaining to him that I traveled to the area to view other properties and politely asking if I could see it then, no luck! My day’s are crazy, hard to pin point a time, so I asked about the following day which is today. He said they are wide open but couldn’t guarantee a time… completely get that. So I cruise on in before lunch and can hear crickets in the office, no potential renters in site. There were however a couple of agents standing by. Same story. need to make an appt as they are all booked up.
Here’s my situation, as I told the leasing agent. My condo recently sold and I’m in a rush to move in the next week or two but I want to sign a lease ASAP, like today. I’ve got incredible credit and available unit is right within my budget. The complex looks great and the pictures look like something I’m interested in. Luckily, I’m becoming a resident of The Villa. thanks Mariners for making my choice easy.
If it were my business this is something I would want to know. I’m a sales director and understand the value of any lead, especially good ones. More importantly I also understand the value of a great reputation and first impressions.
Good luck!

My past year with Mariners Village has been by far the WORST apartment experience I have ever had. While the location of the complex is amazing, the absolutely horrendous management makes Mariners Village unlivable. When looking at Mariners Village, my roommates and I were shocked by the numerous poor reviews, but decided to sign our lease anyway, considering we are all young, low-​maintence residents. Big mistake!
Once we moved in, all of the staff who were so kind to us before signing the lease became unreachable, which left us with the Resident Service’s office. The office staff members are above and beyond rude and unhelpful. If I spoke to clients at work the way that they do, I would be fired! Our problems did not just end with the unhelpful staff. After moving in, we found out that our apartment had previously had a bedbug infestation that drove the previous tenants out. That would have been nice to know before signing the lease! Cars are towed constantly off of the property without any notice. My roommate notified the office that she would be parking in guest parking for one day, due to surgery that left her unable to walk up stairs. Although they said it was fine, they towed her car. When confronted, the Resident Services member told her that she had sent multiple emails asking for the car to be moved. When asked if we could see those emails, we were told no (no emails were sent, of course). After contacting the manager about this, we were told that it’s the managers job to side with the staff, and there was nothing she could do.
Our apartment was robbed twice. Someone bent the fence to get to our balcony, and stole our bikes. We notified the office not once or twice but THREE times that the fence needed to be repaired. 5 months later the fence is still bent. When I asked Resident Services for the name of the renters insurance company that Mariners Village REQUIRES you to sign with, she told me she didn’t know, and told me to «look it up.»
We scheduled a move-​out walkthrough, as we were told that the management is known for charging excessive move-​out fees. We confirmed our appointment twice, in writing, with the office staff. After my roommates and I took time off of work to meet (they only offer 10am-​4pm for appointments), no one showed up. Waited and waited. 40 minutes and 3 phone calls later, someone arrived. It was a perfectly appropriate ending to a perfectly frustrating year! So long Mariners Village!

Shame. Such a beautiful facility, ideal location with cool amenities. Their lack of a/​c in units is far from luxurious as described on their website. But my real issue is with their staff. Too bad their horrible staff lacked any sense of common customer service skills. My boyfriend paid our first month’s rent on a 2 bedroom apartment which we had not lived in until Sunday evening (9÷14÷2014) or so we thought. I walked in and immediately we were attacked by an infestation of fleas. We don’t even have pets! My ankles were swarmed. Being that the leasing office was closed, we purchased flea bombs and ditched the apartment for a clean hotel. Two weeks later, still living in a hotel, the fleas still thrived. He brought this issue up to the Resident Services on site and they had the nerve to say he was being «hostile!!!» Whoa, not even an apology about the lack of «luxuriousness» their apartment failed to provided. We were the ones who put 4k down on an apartment, which we never even lived in… Mind you he did not exchange one swear word throughout this entire interaction. But I couldn’t help to notice the women did roll their eyes a lot… so much for «resident services.» Coming from a customer service background I know how much of a joke these people are. They need to be replaced immediately, that’s only if Mariner’s cares about their reputation.
Long story short, after much debate, they did clean the unit. But because fleas were so easily able to infest and after the horrible experience we had with their staff, we decided to take our money elsewhere. We moved to Aqua Marina and I couldn’t be more happy.
Renters look elsewhere.

The area is nice, but the amenities provided by Mariner’s Village are extremely outdated. After living a year, I am ready to move out and never move back!
The worst part of the internet quality. Mariner’s Village has a contract with Bel Air Internet. Not only the speed is extremely slow, the internet also drops at least once every week. My neighbor couldn’t have any internet access for two weeks. Who still uses telephone line for the internet? It’s 2014, not 1995!