Bank of America

Every Time I come here someone is yelling or completely crazy. Super weird. Came to get a replace debt card been waiting now 30 minutes.

They are really pushing the automatic tellers. Waited in line 20 minutes, while 2 and at time 3 people attempted to talk the people in line to use the auto teller. They had two tellers and one was the merchant teller. After 15 minutes in line the bank person put a man in front of me in line saying he was there first and was attempting to use the auto teller, but it wouldn’t work. This branch clearly does not want you to come in.

Bad service customers in line for over 30mins customers repeatedly asked for more cashiers only 1 working 5 standing around just talking amongst themselves… very bad service every time I come to this particular branch hopefully management can figure it out

I have been a client for about few years. So far, this is the best location in the Marina. Customer service is great! They are fast! I want to recognize 2 employees who are the rockstars. Deborah and Jared are my favs! They are super helpful! If you want honest people, especially the ones you trust your money with, they are the ones!

I had a great experience at this branch opening a checking account with Porsha. I was helped in no time and she was lovely and helpful and the whole thing was extremely straightforward and easy. Besides helping me set up the account she assisted me in setting up my online account with the iPhone app and also using the cash machine to deposit money. I will definitely be going back for further banking assistance.

After reading the numerous accounts of poor service at this branch, I feel obligated to single out Dominique for exceptional service this past weekend.
I came in early on Saturday morning to do a wire transfer. I mistakenly waited in line for a teller, and when it was my turn they apologized and informed me that I would actually need to see a banker. No problem, I should have figured that out. I waited for a few minutes while the banker, Dominique, finished up with another customer, then she ushered me into her office. I had to wait there alone for a few minutes while she excused herself, but upon returning she apologized for the inconvenience and I was immediately struck by her attitude: very friendly, polite, and acting as if she loved her job (what a novel concept!).
After providing her with the required information, Dominique realized that the amount of the wire exceeded the daily limit of the bank, and being it was a Saturday, I would need to make another trip in to a BofA branch on Monday. My face was have betrayed my disappointment, and Dominique not only assured me that this would not impact the timeframe of the wire transfer, but took the time & trouble to call up the branch located next to my work, identify & speak to the person would be performing the wire transfer, and gave them my pertinent information so I would have as little hassle as possible. To top it off, she told me that the transfer fee would be waved. I left her office feeling happy about my experience instead of disappointed, and even joked with her about the alarming presence of Dallas Cowboy regalia in her office (turns out it wasn’t hers… whew!).
I feel really bad that others have not had the same experience at this bank, but I can only report that if I have to come in to a bank again, I will happily choose this branch.

I seldom walk into a banking center of b of a, and after today, I won’t ever. I couldn’t believe today’s visit. After waiting 20 minutes to be seen by a «personal banker», I couldn’t believe what was to come. I came in to do a simple wire transfer to an outside domestic bank. I had all of my proper identification and all account information needed to expedite this simple transaction. This «banker» that finally took me into his office took forever to enter the information needed. Then, he had to go to a different office to print it. The jackass comes back minutes later, but misprinted the simple account number. Then, he had to do it all over again, wasting more of my time. When I walked in, I made it clear I needed to get this simple transaction finished so I can pick up my children. He finally comes back with the correct account number printed, and I proceed to sign. «Your signature doesn’t match your signature when you opened your account», this idiot tells me. Are you flipping serious? I opened my account 10 years ago! ALL OF THIS chaos went on while he was coughing all over the paperwork and desk with my ID cards in the musty germ Palm of his hand. Did I mention his shoes were untied as well? What kind of representative of Bank of America is this??? It gets better. Einstein had to now «get this approved» because it was a higher limit. More waiting and wasting of my time. Finally the over stressed manager walks over and barely gives me a fake smile. More like I’m inconveniencing her with my simple request. Pathetic service, stupid bank. Will be switching banks very soon.

Great automated teller machines, great security doors after hours. Lesson: stay away from live tellers people! Everything can be done online these days. This is a job that will soon be eliminated due to automation like gas station attendants. Why SHOULD they care, the clock is ticking. Get smart folks.

This BOA location is terrible. The people who work here are rude and not helpful. Customer service is not good. I needed help opening a checking acct and I sat waiting for 30 min. Nobody even asked me if I needed help and when I finally asked for some, I got major attitude: «I’m sorry ma’am, but it will be 10 more minutes. We are trying to help you as quickly as we can.» The person was snippy and she had forgotten to log me in, but would not admit their mistake. Turns out, it was another 30 mins before I got help. I’ll never come back to this location unless I’m on vacation with time to burn and a good book.

Now before I begin, my overall experience with Bank of America has been quite positive. Over the phone I’ve always received the help I’ve needed, and the branches in Westwood and Thousand Oaks have very helpful and friendly clerks.
BUT this is the first time I’ve left a Bank of America branch absolutely FUMING.
I was unable to deposit a check at the Thousand Oaks branch because it was too wrinkled. I was in no rush to deposit it, but I definitely knew that if I didn’t deposit it soon it would be voided and worthless. So I decided today I would go to the B of A in Playa Vista deposit it in person. Even before I went to the clerk she called me over with an attitude. Once I got to her, I told her I wanted to make a deposit. She said (very condescendingly) that a check so small (it was about fifty dollars) should be deposited in the ATM. I explained to her that I had tried it before multiple times and it didn’t work. She kept insisting that I should try but I firmly told her no, I had already tried. Then she implied that I was too «poor» to own a smartphone, because if I did own a smartphone I could deposit the check that way. She said that by not depositing the check in the ATM I would not receive the cash immediately, and implied that I was desperate for the cash because I was so «poor.» I WAS FURIOUS. With reluctance she finally deposited the check. I was so angry I could barely endorse the check.
Avoid this branch!

Avoid avoid avoid. Worst customer service.
Is it really that difficult or imaginative to put up a sign telling customers your system is down and that you will be unable to complete basic banking tasks, such as cash withdrawals?
Today this branch had 1 teller working, 1 teller watching the working teller, 1 business branch teller, 3 more employees behind the glass, and 1 manager on the floor, and yet not a single one of them found it necessary to inform the 10+ people in line of their system malfunction. Normally, I would get cash from the ATM to avoid the frustration of the line, but today I needed to withdraw rent money, which exceeds my daily ATM withdrawal limit. So I waited for 15 minutes only to be told that they could only accept deposits and that withdrawals could only be made thru the ATM at this branch. So then I got to drive to another branch to wait in another 10 person long line. Super fun.
Congrats BOA Marina del Ray on wasting your customers’ time and employing the most incompetent staff of any branch I’ve encountered.

Most of the people at this location are nice enough. One of them isn’t, but that’s another story.
But B of A is plagued, as a company, with utter dishonesty. I opened an account here, at this branch that was supposed to not have any service fees as long as I used the debit card as a credit card at least once a month.
Surprise, surprise. There hasn’t been one month that they haven’t tried to assess that fee. First, they don’t send the card to me. Then they send it, and it doesn’t work. Then, they get it to me, and I use it, and they charge the fee anyway. I complain, they waive the fees, and the next month, same thing. There is that fee again.
Whatever. As much as I hate chase, at least they are a bit more subtle when they try to steal from me.

***This Bank of America is similar to any other Bank of America; it is located in a Marina Del Rey shopping plaza that also includes a Chipotle, a Ralphs and a Mendocino Farms***
The parking lot for this plaza is free, but spaces can be difficult to find during peak times.

This place can be a little awkward when you walk in and there are 5 people standing around and they all stare at you at once… besides that, the people are friendly when they do serve you — just think they could be mindful that some people just want to self-​serve themselves to get in and out without all the interaction…

As banks go, this place is alright — the tellers are nice, efficient and friendly — they seem like they know what they’re doing most of the time —
I go there quite often to do banking for my cleints — sometimes, the lines can get kind of long — they had several bank robberies in the last year or so and FINALLY installed the security glass, so I feel much safer there.
The only downfall is that the place sometimes smells like an old folks home — a cross between Depends and a bad cafeteria. Pretty gross — some air freshener would be nice.
Update: 4÷10÷13
Was in there on Friday the 5^th — there were 12 people in line and 2 tellers open — they were busy helping clients with problems while some USELESS manager looking bald guy was walking around in the teller area, doing absolutely nothing — a customer asked him to open up and he said that people called in sick and he couldn’t do anything — and he was rude in responding to the customers in line who asked for further assistance — he sent some poor girl out with a clipboard that said she couldn’t do anything either — the useless personal bankers had NO ONE in their offices, but would they help out? Of course not. There’s 25 minutes I will never get back.
There were several senior citizens in line, with obvious disabilities with regards to standing a long time — and no one even cared — borderline cruelty in my book. I had 6 clients that I banked for at this branch, I have gotten 3 of them to move to Wells, — 3 more to go — someone I know tried to go in and open an account with $ 200K, yes $ 200K and no one would help them.
Nice going!
Time to get all the way out of this branch!

Hate this bank, the bank corporation itself and this branch.
I had just come from a branch in Koreatown and had the same exchange (see below) as I ended up having here. I checked in and had my name put down to speak specifically with the person who usually handles this account. That person recognized me and said hi, but said he was finished for the day. Why is it the person who initally took my name to see specifically him didn’t tell me/​know that?
As the building manager where I live, I make (and have been making) the tenants’ rent deposits for the owner into his B of A account three times every month for the past few years (and this happens to be the branch the owner himself uses, as it’s just down the street from where he lives).
As I always do at other branches, I came here to make the simple deposit, which they adamantly refused to accept.
–Would you please deposit this for me?
–Sure! Of course.
–Thank You! Thank You Very Much, finally!
(I hand her my slips — slight pause)
–We can’t take this deposit.
–Why not?
–It’s an out-​of-​state LLC.
–Yes, but I’ve been doing the exact same deposit in the exact same manner for years and just did one a week ago without any problem, actually.
–But we still can’t take this…
–Then why have I been able to do it in the past?
–I don’t know, sir… but you also hand-​wrote the name (of the account to be deposited in) on the checks.
–Yes, I specifically did that because the other times the teller herself would have to do it so she asked me to do it beforehand.
–We can only take it if the account name is ‘pre-​printed’ on the check.
–What does it matter if the name is printed by a machine or hand-​written? It’s a deposit; I am not trying to get any money myself…
Plus, there’s always a long line with not enough tellers, the parking lot is a mess

Don’t open an IRA CD with Bank of America. I did and when I wanted to transfer it at maturity to another bank because the interest rate was too low, I telephoned and was told I had to go into my branch, which I did. When I got there no one knew what to do. After a while a banker called someone in their back office who said I had to put it in writing. I wrote a letter there and then and the banker faxed it to their IRA dept and gave me a confirmation # as a receipt. I went home and waited. I then saw after a few days on line that it had rolled over. I phoned and was told that no one got my faxed letter, even though I had a confirmation given to me in the branch … such service!

i’ll be honest. going to the bank is not my favorite thing in the world. i usually try to avoid all transactions with bank tellers, since I’m usually in and out, and would rather not deal with the small talk. on top of all this, i’m usually attempting to deposit my moolah at 1 am, because that is when i actually have time. depositing money. by yourself. at 1 am. smart?
not really.
BUT. this bank of america has changed all that for me.
why not swing over to california pizza kitchen for a slice and some drinks before those checks get deposited? sure! and i get to swing in my package to the post office, while eye balling the BCBG and Marmi stores around. and if i’m snacky, there’s a rainbow acres right around the corner.
ahhhh. location. location. location.
and if i happen to do one of my late night jaunts. customers of bank of america need their atm card to access the atm machines inside the building with the thick glass doors. no other person can get in. how james bond of them. :)