Randal Lowe Enterprise

Had a leaky pipe in a new construction house that Randall Lowe put in all the plumbing. House is 1 and a half months outside of warranty. Called to see if they could fix it, spoke with a technician named Jeff who was pretty rude and even had the audacity to sarcastically say «Merry Christmas» after telling me we are out of warranty and they won’t fix it. It’s one thing to deliver bad news with grace, but the way he handled that is just completely uncalled for. I also wonder why there is a sticker on my garbage disposal that says to call them after the warranty is up for discounted service repairs if they aren’t willing to do out of warranty repairs because he was trying to recommend a different plumber.

We were also forced to use this company due to our builder’s warranty for a new home. Unfortunately I had to use them twice.
The first time, they missed our appointment time and I called back to figure out why they missed the appointment. After being on hold for 20 minutes, I was told it was because of an «emergency» and decided not to inform us until I called.
The second time, I called to make sure that they were actually going to be coming on their way to the appointment. Turns out this time, they were also a day off in the scheduling. I was so fed up with these scheduling problems that I asked to speak to the supervisor. Instead, the supervisor told the girl talking to me on the phone that «someone would be out there» after I explained what terrible service this place has. I still didn’t get a chance to speak to the supervisor when I asked to specifically speak to her so I could let her know about my experience.

Randal Lowe Plumbing, LLC (Randal Lowe Enterprises, Inc.) was contracted by the builder to install the plumbing in the new home I purchased in November of 2013; they are by far the most incompetent and inept plumbers I have encountered or even heard of. Further, their customer service is terrible and they refuse to take responsibility for their mistakes while attempting to exploit their customers.
Within 5 months of purchasing the house, I experienced three major plumbing issues: 1) An improperly sealed pipe in the downstairs bathroom which Randal Lowe took over two months to fix while I had to deal with the bottom 2 stories smelling like sewage. 2) A waterline connection coming out of the wall burst and flooded the main and terrace levels, causing extensive damage such that the hardwoods and carpet required replacement. 3) The terrace level flooded a second time because Randal Lowe knowingly installed a shower drain cover instead of the proper basket drain cover on an outside drain pipe (I say knowingly because the plunder who installed the cover told me they had to come back and switch it out so it wouldn’t clog, which I discovered they never did when it flooded).
Worse than their incompetence is the fact that they don’t even own up to, apologize for, or fix their mistakes. This is without a doubt the absolute worst customer service and utter lack of accountability that I have ever experienced.

We were forced to use this company due to our neighborhood. It has been an awful experience not only for me, but also for my neighbors. We have had a leaky shower that was leaking from the inside to the outside of our house. We had a shower faucet that was not properly installed. They love to take their sweet time on calling us back or answering to our needs since they have the plumbing ownership of our whole neighborhood. We are still under warranty with them but hopefully we have found all their mistakes and won’t need them going forward.

This company installed the plumbing in our neighborhood. The main water line pipe failed causing a leak in the yard after only eight years.
When we called to discuss this, Randal Lowe said the best he would do is repair the break (not replace the line) at double the fee quoted by three other plumbers, and with no warranty!
We’ve discovered other neighbors have had damage to appliances and flooding due to failure of the pressure reduction valves also installed by this plumber. Upon checking our pressure valve, it too is failing and needs replacement.
My advice, if you’ve had this company do your plumbing, get it checked by a reputable plumber before you have any of the problems we have had.

I called with a sewer drain problem late on a Monday afternoon and they were here at 8AM the next day and did a great job.
The guys were very professional and courteous and took the time to show me what was causing the problem as well as possible solutions.
I will defiantly use them in the future (as needed).