Protection 1 Security Solutions

I have been a Customer in GA since 2006 (previously had service in AL for years). While I do not have an complaints with the functioning of the system or the various other departments, I do have an issue with the Sales/​Installation department. I asked for someone to call me back regarding adding some equipment to my system and they never called. I again, asked for a call back and finally received a call that was helpful and provided some general information. We made an appointment for a call back «early» this morning so the tech could come out and look at the specifics for the new install. Tech did not call and I have not heard from them all day. This is quite possibly the worst service I have ever received from any Company. I am seriously considering cancellation of my service to go with a competitor (AT&T Digital Life) where I know that Customer Service and my business are important…

My wife and I have been using this company for our home security system for almost three years now. The biggest reason we went this company over the other big, national security companies came down to one thing: you don’t have to have a phone line to your house to have home security. They can install a powered cellular system for coverage rather than tie it to a home phone line. So if you’re like my wife and I and only use cellphones, you can get a home security system without adding the expense of a land line. Pretty cool…
If you move, they’ll install a new basic system in your new home as part of your contract. The coverage and response has been quick the times that we’ve accidentally set off the alarm, and it definitely adds some peace of mind when we go out of town.
Not sure what exactly will happen with this part of Bellsouth with the AT&T merger. The name may be changing in the next few months.