Marietta Luxury Motors

Dodged a bullet! They listed a car for 29k and just as I was on my way to view the car, only 2 hours later, I checked the site once again and the price increased to 33k. Chatted with agent online and this is what happened. I will let you decide if you’d like to deal with them — I’m just happy I was spared.
Alexander Pham
good afternoon!
ME
Hello
Alexander Pham
this is Alex how can I help you?
ME
I was going to swing my today to checkout a car but I noticed that you changed the price a few hours ago
Alexander Pham
Okay, what’s the stock number for the car you’re looking to see?
ME
It was 29k and now it’s 33k. Can you confirm this to be correct?
ME
5X158464
Alexander Pham
ok let me look that up…
ME
ok. I was just looking at it at 2pm this afternoon. The change was made in the last 2 hours or so
Alexander Pham
ok let me check on that. that’s a fresh trade
Alexander Pham
that’s why it took me so long to find it
Alexander Pham
it’s still undergoing inspection and initial prep
ME
It was posted on the site yesterday as well. So which is the price?
Alexander Pham
I’m seeing $ 33 in my system, sir.
Alexander Pham
$ 33,000
Alexander Pham
there must have been a bug.
Alexander Pham
But nonetheless, it’s still undergoing initial prep. I’d be more than happy to contact you when it’s finished and ready!
ME
No thanks since you guys are practicing false advertising.
Alexander Pham
false advertising?
Alexander Pham
Listen sir, I haven’t done anything of the sort.
ME
Yes, I almost came up there. The price was JUST changed.
ME
I saw the listing yesterday
ME
and today
Alexander Pham
Okay, so they made a mistake, but you can’t just jump to conclusions and accuse my ad department of false advertising.
Alexander Pham
it’s a fresh trade. I’m sure there’s a reasonable explanation.
ME
Then what do you call changing the price?
Alexander Pham
My thing would be why they’d put a car that wasn’t ready up in the first place.
Alexander Pham
exactly what it is.
ME
No other updates were made. There are still no pics listed. The description said excellent condition which asserts that it was already inspected.
Alexander Pham
if they changed it to 23,000 you wouldn’t be complaining.
Alexander Pham
bottom line, they I wouldn’t know either way
Alexander Pham
I only see what’s on my system. I have 600 cars in my inventory, and quite frankly sir, my job is to show you the car when it’s ready. But accusing me of unethical business practice isn’t the way to go.
Alexander Pham
I bid you good day, sir.

Impeccable service! Marq and Hasani took excellent care of me and were able to assist me in every way. Never once did I feel pressured or felt like I was being taken advantage of. I have highly recommended them to aloy of my friends and would definitely do business with them again.

Jobahni Pugeva was a great salesman. He wasn’t over aggressive and he let me make up my own mind. I went there for one car but it was sold. Jobahni found me a vehicle even better that fit my needs. Great Company!!! Thanks Jobhani

Great!!! Service, M.J. was on my inquiry before I could log off. Super team work no nonsense straight to business won’t waste your time. Great finance team as well. You will leave with the best deal possible.

When I tell you that buying a car here was the best choice that I could have made it really was! And also to top it off Alex was the best sales person that anybody could ask for!!! So if you are looking to buy a car please ask for Alex!

What an awesome car buying experience! Andrew is by far the most awesome car salesman I have ever met. My friend and I went to test drive sports cars and he was so patient, honest, open and kind. Instead of going to the other luxury car dealerships we had lined up for the day, we decided to go with MLM and purchase a nice luxury vehicle. Hands down, he made the process flow easily. He answered every question, ran the numbers and even did follow-​up on our experience after the purchase. He went above and beyond the call of duty by making sure everything on the used luxury vehicle was in great condition all around. I will purchase my next vehicle from MLM and will be sure to send others there!!!

If I could change the name of this place it would be Horrible Marietta Luxury Motors. The cars they sell is not emission approved. Their just approved for purchased. A month of having my vehicle not only did the catalytic converter light like come on, $ 2000 dollar damage, but the engine oil light came on and that was a $ 6000 dollar damage. They will leave you out to dry! Coming from a previous customer, DO NOT BUY A CAR FROM HORRIBLE MARIETTA LUXURY MOTORS.

This was hands down, the best car buying experience I’ve ever had. Hasani was absolutely amazing. He was honest and made sure I understood and was comfortable with my purchase of the car. Never did I feel he was being the «typical» car salesman during my time there. I only wish my car buying experiences would always be this good. Marques was also very good at handling my finances and making sure I knew exactly what they were doing. There was no hidden or sneaky add-​ons. They also gave me top dollar for my trade in! If you’re looking for a luxury car dealership please stop by and ask for Hasani, he will definitely take care of you. :)

We purchased a vehicle from them that was very nice, but the lack of organization there is appalling. With the word «luxury» in their name, we expected a level of professionalism to match. Unfortunately this place is nothing more than a hurry up and purchase, with no attention to detail. Our paperwork was completely messed up from tag to loan company, and when we called to straighten it out, we got sent to a voicemail. No one returned our calls.

Price of my car was good. Customer service very poor overall. Sale guy was not truthful and did not follow up on ‘to do’s’ well, even though I committed to buying the car at the 1^st visit. I was overcharged by $ 1,000 and two weeks later, no refund to my credit card, despite multiple calls. Finally just disputed the charge today with my card company. Really bad customer service.

We were very happy with our car buying experience, especially our salesman, Sunny. He was not pushy, and encouraged us to try as many cars as we wanted. We reached a tentative deal, then checked Auto Trader, and found the car for $ 1000 less. They quickly adjusted the price, and we feel we got a good value.

Didn’t care for this dealership. I’ve bought many cars, and many dealerships, I’ve noticed, have steered from the pushy, asshole if you don’t buy, salesman and have become a lot more friendly. Unfortunately, this was not the place. They may have good prices, but the people there are your typical salesman. Rude, aggravated and impatient. Plus their cars are in bad shape. Scratches, dents, etc and the interior isn’t even cleaned! Glad I didn’t waste any more time there. I ended up getting the same car elsewhere

I agree with all the frustrated Unilocalers who took the time to expose this shitty criminal dealership. Lucky for me I walked out after our salesman quoted a ridiculous fee for title n tag plus doc. They also stated the Autotrader fee posted online was not correct and there lot price was actually $ 1000 more. SHADDY business practices going on here avoid at all cost.

We were looking for a Lexus and ended up at Marietta Luxury Motors. While we could not find exactly what we were looking for we talked about them buying our car. The process was pleasant and we ended up making a deal. The man we worked with was Adnan who was professional in every way.

I agree with previous reviewers – there should be negative stars available for these guys. They are CRIMINAL, and this is not an exaggeration, please feel free to reach out to me for direct details. But please know you’re taking your life into your hands if you buy from Anthony. He sold me a car and EXPLICITLY misrepresented it. A mechanic told me all of the issues are direct affronts to my safety if I continue driving it, this hellacious experience I would never wish upon anyone. Please help me put these criminal losers out of business. I don’t know how Anthony sleeps at night.

I recently bought a car from Marietta Luxury Motors. The experience overall was the typical used car dealer, but what made a difference at this lot versus others was the sales rep, Sunny Khattak. On my first visit there, I was walking around the lot for a while when Sunny asked had I been helped. I said no, and he immediately begin to assist me. Sunny is very knowledgeable about cars. He was able to quickly explain the difference between the cars I was considering and even threw in his own suggestions. Just what I needed for a very indecisive person like me! He was very personable and easy to get along with. Best of all, let him drive on your test drive and you will enjoy the ride!
What I didn’t like about Marietta Luxury Motors is that they’re SUPER CHEAP! I mean, I bought a car from them and couldn’t even get a tank of gas. The car was on E when I bought it and they went to put $ 10. WOW! Also, not much for negotiation if you’ve already seen the «internet price». SMH If I really didn’t need a car quickly, I most likely would have taken the time to deal with another dealer that would at least give me a tank of gas for my business, but I had to go ahead and make a purchase.

This store should be 5 stars. Christie Jones is the deal!!! I’ve been doing tons of research on Autotrader and KBB to find the right vehicle for me and finally landed on the 2011 Mercedes-​Benz E63 AMG! I called the dealer to check on availability and was told that the car was at another location. However, Christie and Carlos told me that they would go get it and have it ready for me when I wanted to come see it. The car was AS PROMISED! Negotiations were easy. Transactions were easy. Dealing with Christie was easy. Thank you Christie and Carlos for truly making my experience exceptional!!!

Wish there were negative or zero ratings available, though I don’t write negative reviews but they lead me to. I agree this dealership do have plenty good and so called luxury cars, what they don’t have is good staff and helpful finance people. Let me point out some highlights.
– They will scare the shit out of you if you are a first time car buyer with no previous history.
– Before finalizing any final figures/​deal they will take all your personal details and apply for at least 2 – 3 auto loans on your behalf, which will surely damage your credit history.(and you’ll get every rejection notification too, even if you have pretty good scores and history)
– They truely don’t care about customers or customer opinions. Prices may fluctuate every time you call them to check car’s availability. (probably Finanace dept tells them to bargain at higher prices)
– If there is a limit of carelessness, they will even ask you to come to the dealership for finalizing the deal and when you do arrive their with all your hopes, they will turn out to tell you that car is already GONE. Like just in 20 mins.
– And the biggest sin, you see the same car with a higher prices posted the next day at same dealship. I mean come on people, have some modesty.
Out of words, but full of frustration and agitation. Hope you read it before making a visit and creating a lot of hopes for the dream car and deal you are looking for, to avoid sheer disappointment.
PS: I donn’t wanna point out any names, but stay away from any ‘John’s in there, just an advice.
— Yash

Time Line of Events as they relate to the lack of competence at Marietta Luxury Motors
Timothy Willis
2÷1÷2014 Timothy Willis Purchases a 2010 Porsche Cayenne with an extended warranty (S-​Guard warranty) from Marietta Luxury Motors (MLM). MLM was given a check for $ 3,000 to purchase on the behalf of Timothy Willis’s vehicle. Timothy had no ability to send the check nor any other paperwork to the warranty company selected by the dealership. The dealership maintained all funds and paperwork regarding the warranty. The warranty company name is listed on the sales receipt for the vehicle.
2÷19÷2014 While driving down the street in Memphis TN Timothy noticed an issue with his vehicle. He took the vehicle to Midtown AutoWerks 795 S Cooper Memphis, TN 38 104 Tel
(Great shop to have car repaired). I gave Heather, the contact information for the warranty. The call was made while I stood there. She was informed that there was no warranty for this vehicle at this time. We then called Kelepha Njie the finance manager for MLM who told Heather that the warranty is suppose to be good. He said he would call and find out what the problem was, and would call her back shortly. We waited an hour before calling back to warranty company, again no warranty for the Porsche, nor was their any record of my name in their system. Once again we called back to Mr. Njie who again said that he would check on it and get back to us.
2÷20÷14 I called the warranty company (S-​guard), and Mr. Njie MLM) regarding the warranty issue, and again he said he would take care of it and notify me once it was done. Timothy once again contacted the warranty company and the Dealership that the warranty was not in place. Timothy asked Mr. Njie what should he do as it relates to repairing his vehicle. He said to pay for it and the warranty company would reimburse. Timothy conveyed this to the repair shop and instructed them to repair the vehicle.
2÷21÷2014 The repair shop called once again to see if the warranty was in place, and they notified Timothy that they would call and asked him to call. He called as well but the warranty was not in place. Timothy paid $ 1,540.43 for the repair work done on his vehicle. He then proceeded to send a copy of the bill and credit card payment receipts to the dealership and the warranty company. Timothy relied on the dealership (MLM) performing their duty. He paid with the understanding that he would be reimbursed by the Warranty company (S-​Guard)
2÷26÷2014 Timothy received a text from Mr. Njie stating that the warranty was in effect. However, if not he would get to the bottom of it. *please see attachment.
3÷8÷2014 Timothy Willis and Montell Burnett had a meeting with Mr. Njie in his office at MLM regarding the warranty still not being active on the vehicle, nor did the warranty company have any information regarding Timothy Willis. Mr. Njie stated that he had not submitted the warranty paperwork, nor had he sent the check to the warranty company (s-​guard) in a timely manner. He apologized for his dereliction of duty and promised that all paperwork was in and the warranty was in effect as of this date 3÷8÷2014. He proceeded to state that he would call the warranty company to make sure that they would reimburse Timothy Willis $ 1540.43 minus the $ 100 deductible. He verified that it was in effect and produced a copy of the warranty agreement. The document can be viewed upon request.
3÷10÷2014 Mr. Njie called Timothy Willis to notify him that he had spoken with someone at the warranty company and they had all the information they needed, to complete the claim. Timothy responded with a text *there is a copy of text available.
4÷16÷2014 Timothy Willis called the warranty company and they informed Timothy that they had all documentation they needed but they were unsure as to when the claim would be processed. These facts were conveyed to Mr. Njie via a text message *there is a copy available. Mr. Njie stated that he thought they had already resolved the issue, and that he would call now and keep Timothy updated.
4÷21÷2014 Timothy called the warranty company to find out if the reimbursement was sent. The warranty company stated the the parts and repairs are allowable under the contract, but due to my repair shop not getting pre approval for repairs that they are denying the claim. Timothy informed them that Timothy and the repair shop called several times before the work was done and before it was completed. The stated that they had no record of any calls prior to my call that day. At this point Timothy asked that he receive a refund for the warranty and cancel the warranty. They informed Timothy to call the dealership (MLM) for said refund. *See text sent to Mr. Njie regarding conversation. Mr. Njie informed Timothy that he had sent all information regarding this issue to James Hill the general manager to resolve the issue right away. *see text message
4÷28÷2014 Timo

Stay away from this place. They assigned me this young kid who had no idea about their inventory and no idea about cars. He had to google to fine info on how many hires power BMW was!!! He actually told me he never sold car before. I spent 4 hours there ready to buy a car but since they mixed up my application with someone else and used someone else’s ss# with my application things got screwed up. Sales manager was the worst he had no intention to help this kid. Since when car sales people got so lazy? Usually they want to close the deal right? Not here!!! Maybe they are not there to sell cars and have other business plans!!! Well next morning I spent my 40k else where! They won’t be in business long! I sure won’t be there again!
I hate this kind of business people. Why don’t they stay home and loose money, instead of spreading their poison to others!