Havoline Xpress Lube

Pulled in to get an oil change. Mechanic was very very very rude and the waiting room had a very bad smell I could not even wait in there. I had very quick service though and of course they tried to tell me my car needed more things done than it really did.

Quick, easy, accommodating and professional– in and out in 15 minutes and was worried because 2 were in front of me!!! Highly recommend and huge thumbs up!

I’ve been using this Xpress Lube exclusively for all my oil changes for about a year. Recently, I went to a nearby shop for brake service and while they had my 4runner, I decided to have them do an oil change. At that time, we discovered a one-​time-​use plug in my oil pan which was installed because my oil pan had been stripped by the previous person who had changed my oil — the Xpress Lube.
When I took it back to Xpress Lube, they re-​installed a standard size drain plug. Unfortunately, with a stripped oil pan, that did not resolve the issue and my 4runner started leaking oil from the drain plug.
I took it back to Xpress Lube a third time and as they say — the third time’s a charm. Mark, the owner inspected the oil pan and determined a new oil pan needed to be installed which they took care of ASAP.
While it may be a little frustrating to deal with this issue in the first place, mistakes happen and what a company does with a mistake can be a solid testament to their integrity and customer service. Xpress Lube changes oil for hundreds of cars a week. There’s no question about their ability. But more importantly, I now know that this particular Xpress Lube will do the right thing when a mistake happens.

WARNING! DONT WASTE YOUR MONEY AND TIME WITH THESE INCONSIDERATE PEOPLE. This shop’s service is by FAR the WORST in East Cobb. I got a transmission flush done on a fairly new car and now my transmission is wrecked. I got a full diagnostic the very next day at my dealership and they figured out Havoline put the wrong transmission fluid in. I’ve been trying to handle the situation without taking it to court, but it seems inevitable. Havoline’s manager, Mark Smith, won’t even bother to talk to me in person or on the phone. I took my dad with me to the shop to talk to the manager and I swear I have never seen a manager of any business be so rude to their customer. Because he saw my dad standing next to me and knew who I was, not only did he leave my dad hanging with a handshake, he turned his back and walked away from my dad while he was talking. This is an inconsiderate shop with unqualified employees and a uncooperative manager. I can’t believe how disrespectful he was. Rather, the manager called the cops on me saying I’m harassing him because I decided to show up to the shop to ask him a few questions. All I wanted to know was some simple yes or no questions on the phone but never gave me a straight answer so I decided to go there in person. His supervisor, Luke Cutlip. is just as bad with customer service as the manager. He’s fully aware of the situation and won’t return any of my calls or pick up his phone at all.

I love this place. I don’t know what’s wrong with some of you other people but mark and Daniel have always been great with my bmws. Much cheaper than the dealership and they do great work. These guys put up with people from all walks of life and I think they do a great job.

$ 19.99 oil change advertised…33 Bucks out the door and I had to fight them to keep it there. You could hear the manager telling the associate ways to sell their extra services. Most of these places use a hard sell approach, and these guys are no different. Really push synthetic vs conventional, but the least expensive syn is $ 90 and they state it is good for 5000 miles vs 3500 for conventional. Watch out here.

they tried to overcharge me for 0.8 gal of extra oil
refused to pay the extra $ 5
was told that they are going to call police
they saw me shivering with fear wetting my pants so they gave me a break took the $ 5 off !!!