Fleming Carpet Flooring and Design Center

I drove 40 minutes to get to their location by 5 p.m., going by their website stating they were open till 5:30. The dingbat who answered the phone, when I couldn’t find their new location, gave me very specific directions and I was there within 2 minutes (5:04) and their doors were locked. I called and got somebody who just answered said this is «Steven at Fleming Carpets, can I help you?» When I asked are you not open until 5:30 he said «Well sometimes, but sometimes 5:00… depends. Why?» Well why is because I drove to get here. So then he says well MAYBE I can find somebody to open the door for you. «No thanks. I’ll go elsewhere.»
If you are going to advertise you are a retail location open until 5:30 you should be open until 5:30. Your website does not say I need to make an appointment. I was ready to buy; knew exactly what I wanted. Too bad you lost the business.

They are terrible. They installed the carpeting and hardwood floor for my Traton Home and the hardwood floor is already separating and buckling. I have only been in this newly built home for 11 months. Of course, Traton Homes contracts this company out. I have lived in a home before with hardwood floors and never have the floors looked so terrible. The sad thing about it, Fleming did nothing to try to fix the problem. They just simply said the humidity should cause the flooring to expand. They even suggested I buy a humidifier. Just a sorry company all around. Find a larger, more well known company install your flooring needs. I guarantee you will be disappointed in the long run. Don’t even waste your time and money on them.

We recently bought a house and learned a lot about flooring installation. First, it is really hard to find a good company. We asked friends and no one could recommend who they used. Someone finally recommended Fleming for their carpet installation. They had good reviews so we thought we found a company who would do a great job. We spent 10K to have engineered hardwood, carpet on stairs and in a closet. I would consider this a large enough amount that we should have gotten great service. We did not. What we learned… make sure the person who comes out and supervises the work is actually there more than 2 minutes a day and comes back to see the final product. Make sure the crew that is doing the work has been with the company for a long time and has a good record of doing work. Make sure that you are around during the project.
We were told to stay out of their way. So we left one day one when the wood was installed. This was a huge mistake. Our walls had been freshly painted and were ruined. They literally left marks about 3 feet up the walls and down to the floors and black, greasy marks on the doors. They also left some large gaps and there was no wood leftover. Said they used it all. (really?) I made sure I was there when the carpet went in. If not, it would have been done wrong too. Overall, the floors look good at first glacé. Some things didn’t get done that I wanted. There are some large gaps that I am not happy with. My walls will never be right until they are entirely repainted. Touch ups don’t work well on gray paint. There were other issues too. Needless to say, we won’t recommend Fleming.