Enterprise Rent-A-Car

We had a reservation, and we still had to wait for them to find a car for us. This was Friday. When we got the car, it was dirty on the outside, there was trash in the car. We accepted it with some reservation. When we got into the car it stank of perfume. It was unbearable. We contacted the office the next day Saturday and they were too busy to take care of us, we had to wait for a call back, and when we told them what the problem was, they said they would call back. That call never came they closed at noon. We called on Monday and we were told they did not have anything for us. After calling the Corporate office, we were transferred back to this office. We were told they didn’t have anything for us, and if were «unhappy with the rental, we can just bring it back.»
The service here is totally unacceptable. Renting out a vehicle that has not been serviced, and cleaned for the customer is one thing, but not taking care of the customer is completely unacceptable.

My rental experience was meh from this particular Enterprise. I confirmed my reservation twice based on the feedback here. All was well until they gave me a car that was permeated with cigarette smell. It was so bad that both my daughter and I had a headache after a 10 minute ride. Since my trip was first thing on Monday morning, and this was Saturday afternoon, I had no choice but to keep the car for my trip. The car was adequate for what I needed it for, and the turn in process was super simple.

Rented here twice in the last 2 weeks. Good service every time, has the feel of a family run business.
The prices were the cheapest compared to the other companies I tried.

The turn over at this location is high, which means customer service is hit or miss! Despite having a reservation you can be certain to encounter some sort of inconvenient mishap. The location is near my home yet, with the ongoing poor experiences pertaining to my last recent rentals, this will be my last business transaction with this location and likely with Enterprise. There are too many other companies that will provide the exceptional customer service I require when spending money.

Apparently making a reservation requires you to call at the time of your reservation to confirm your reservation! Why make a reservation in the first place??? I don’t think they understand what RESERVATION means! Will not use Enterprise again.

I went to this location to pick up a rental car (I was rear ended on 85 by a dude that admitted he was texting) and after being insulted (the guy at the counter insinuated I had been at fault) I was given the grossest car in the South.
Seriously.
I walked out to this poor VW and all the windows were down. Hmmm. When I grabbed the door handle, BOOM. The smell of cigarette smoke nearly knocked me out of my socks. It smelled like the person who had just turned this car back in chainsmoked with the windows up from one side of the country to the other. Absolutely vile. The interior and exterior of the car was not cleaned of its ashes and the guy said nothing about it, like the car was totally acceptable to give to me. I asked him if he had any other sedans and it was the only car left that wasn’t a giant SUV. Since I was in a rush and HAD to have a car right then, I took it. I have no place to park a big, badass truck in Candler Park. But believe me when I tell you I went through two different super air freshening products trying to make this car not smell like an ashtray and it didn’t put a dent in the funk.
This was my best experience with Enterprise, if you can believe that. Go here if you are desperate. Avoid the Alpharetta Highway Enterprise unless you like being unfairly charged for imagined damages.