Bruster’s Ice Cream

They serve the most fresh, homemade, delicious ice cream. Their milkshakes and waffle cones are to die for. The service is a little slow, but the ice cream is worth the *weight*.

I love Brusters, but this location is pretty terrible. We waited at the window for several minutes for help, and when someone finally did show up from out of the back, she was very rude to us. I am taking it from the other reviews on here that this was the owner. She seemed annoyed we were there, but we ordered our stuff and were on our way back to our car when we noticed that the cookie dough ice cream had no actual cookie dough in it! Just plain vanilla ice cream. We took it back to the window and when we told the woman the situation, she started to yell at us and accused us of lying about the ice cream we had ordered. During this transaction, an older gentleman was standing in the back with his arms crossed just glaring at us and trying to appear intimidating. This is just ice cream! Pretty ridiculous. Don’t support these people, just go to another Bruster’s or literally any of the other 50 places nearby where you can purchase ice cream.

Went to this Bruster’s and they would not take my coupon from my iPhone. They said it did not have a bar code. So, I bought one at full price! Then as I was leaving they said «Oh, wait a minute… I have something for you.» He gave me a booklet with coupons… Coupons with NO bar codes! It was the exact same coupon on my iPhone.

I got a Reese’s Blast and it was terrible. The Reese’s seemed to be a powder form of Reese’s and the ice cream was very runny. My wife got a Hot Fudge sundae and it was average. Nowhere near as bad as my blast but still just blah. The girl helping us was very polite — that and the sundae being average saved our experience from being a one star review. Wouldn’t go back unless we were forced to.

I went to this location this morning to get my grandsons a milkshake the Asian employee (he said he was not the owner) was so rude and disrespectful that I will not go back to the store. I said the way that he treated his customers was inappropriate and he said «everyone’s entitled to their opinion» I will NEVER go to this store again!!!

I love Brusters but this location is just abysmal. Like most people said, the teenager employees are really nice. BUT God forbid the Asian owner (and yes I am Asian too so you can’t call this complain racist) is rude. Ordered a small cone (which has two scoops) and asked for the other scoop to be put in a separate cup so that my son doesn’t spill it all over the place. The teenager employee willingly gave me one BUT when the owner saw it she went crazy. Really? for an extra cup you’d freak out. She said it was not allowed. I also tried to pay by card and there is a 25cent service charge for transactions under 5 bucks. Let’s just say I am never going back to this location.

Avoid this location. Great ice cream but owners are rude and profit is everything. Stopped here twice and will never be back. First time overheard woman inside yelling at teenager telling her she was stupid and made ice cream too big. As driving up second time, woman was complaining, then man inside told her to leave that he was calling the police and shaking the phone at her. Customer service and employee development appear to be foreign concept to them. We cannot support this environment in our neighborhood.

The only reason I travel to this location is because of the proximity to my home otherwise I would not. The teenager staff are usually very polite but the older asian owner (I presume owner) is rude and stingy with product. She acts like she is doing you a favor by allowing you to buy the ice cream. She has no concept of customer service. Today was my last time visiting this location. I will get ice cream elsewhere.

The service is always on point. The ice cream flavor selection is so immense that I could never try it all. My favorite flavors are the cotton candy explosion, strawberry cheesecake, and mint chocolate chip.
I’m not sure why people go through a drive thru for ice cream. It just creates a reason to have a sticky car seat.

Service was decent. My only complaint is that they closed 15 minutes before 10p even though timing said 10pm. They had also stopped serving milkshakes by 9:30pm which was a bummer.

How slow does ice cream churn? That’s about how «fast» it took to get to the counter to order and receive my ice cream. A good 20 minutes to be exact!
This Bruster’s is quite bad. I went with 2 friends on a busy Friday night. One friend ordered a milkshake at one of the two lines and received it within 5 minutes. My friend and I were still looking at the menu during the time that she ordered. Once we were ready, we waited another 5 minutes for the server to come back to our line. After we finally ordered it took a long time to actually receive our ice cream.
Another note is that they write the orders down… still! It’s 2014 ya’ll! Really??!
O yeah. The ice cream tastes OK. It’s not very creamy. I’d much rather have coldstone or a really good gelato.

We walked over to Bruster’s after eating at Zaxby’s next door. The staff was friendly and let the kids try a couple of flavors before they ordered. The serving size was ample. We sat outside at the tables and enjoyed our treats. They have ice cream, sundaes, Italian ices, etc. They have many choices of ice cream. There’s a sign that you can bring your own banana on (Tuesdays I think) a certain day for a half price banana split. I highly recommend them.

As this Brusters is close to me, it’s probably the only reason why I visit it. I typically go for the shakes when ever the mood hits me and it’s not very often as the ice cream just isn’t the bees knees.
Like most chain companies, their product has changed over the years or due to how it’s being ran and it just doesn’t pack quite the powerful punch like it use to. Their milk shakes use to be much smoother and creamier, but the last couple of chocolate shakes I’ve gotten with chocolate ice cream have been more icy… They also have a habit of making vanilla shakes with their blast mix instead of vanilla ice cream… trust me I can taste the difference, and I don’t really care for their blasts…
The service is okay at this location, typically you’ll find teenagers working there as most ice cream shops… They also have another habit of not filling up shake cups at this location, not sure what good customer service that represents but it’s almost a turn off if you can’t give the customer what they’re paying for… but I shrug it off and keep my tip in my pocket.
Overall it’s an okay brusters, but half the time I can get better ice cream else where and make smoother shakes at home, but I get lazy sometimes and want something quick. Other than that I never go out of my way to go here, but if/​when the random mood hits me I swing by…

What can I say about this place besides Great! I love the choices and flavors. You can mix and match and choose any and all kinds of combos. Never a bad time with ice cream here.

Ice cream! At least 20 solid flavors in addition to vanilla and chocolate. Purple Dinosaur sounds interesting, but I went with the White Turtle instead. Friendly service, but not much space for parking or eating though there is a drive-​through.
This is the first Brusters I’ve seen that wasn’t a stand-​alone building. They have the end space of a three-​store building.

Never crowded, helpful staff.
Half off banana splits on Thursday if you bring in your own banana.
$ 2.69 for a one scoop cup or cake cone
They have some benches with umbrellas so you can sit while eating or deciding and a small park across the street so you can walk and watch people play tennis or little league baseball teams while enjoying your ice cream