America’s Best Contacts & Eyeglasses

Dr. Cohen was probably one of the best eye doctors I have been to in years. I have a very, «special» prescription for contacts but he was able to get my corrective lenses that have me seeing better than I have in over 15+ years. I did come for the prices but I’ll be back for the helpful staff and his abilities. I do recommend them highly. Especially anyone who goes to my ex-​eye Doctor.

The Americas Best in Harahan on Citrus Blvd. is my usual place to go for all things glasses but I needed to fix my frames while I was visiting family in Georgia so I came here. I showed them my frames and they told me they could not be fixed so I decided the most economical thing would be to see if I could take my lenses and have them put into some new frames.
Turns out this was an easy solution and I was able to have my old lenses popped in a relatively inexpensive pair of frames. I was helped by Harrasha who was pleasant and all around amazing. I highly recommend this location and America’s Best in general.

What a pleasant surprise! I was aware of the deals ahead of my visit.
I pay monthly installments for a vision plan with my employee. These folks didn’t take that particular plan. Still a no brainer. Glasses and appointment are like $ 70.
The optician was a really nice guy. Really took care of me. I walked out with 2 pairs of glasses — bi-​focal and computer reading ones with the bells and whistles and cheap frames for $ 360.
Two years prior, I went somewhere in East Cobb and got 1 pair of glasses and dr appt for $ 1000.
I’m cancelling my company’s vision plan and returning here.

We are here with my step-​daughter learning to put contacts in. Coleen was awesome and had so much patience with her. I so appreciate her help!

The promotions are great but unfortunately service at this location is not. They can not be inconvenienced but you the costumer sure can be. I made an appointment 2 – 3 days in advance and though they had no emergency, just lunch break, I was told I had to reschedule for another day. They couldn’t accommodate me for same day though it’s their fault for overbooking, couldn’t make appointment for next day because they were too busy, next available was Monday. I had to make arrangements to be able to go but that was no concern to them because they had to go to lunch for an hour. I would’ve come after but they were sorry but they were booked. My family will be going elsewhere and all 3 of us had been going there for years. Very unprofessional.

This location has the worst staff ever, they don’t know what customer service is! And the doctor here once prescribed me the wrong contacts with totally different numbers! I had to go to my eye doctor in Athens to find out he totally screwed up! This location needs a whole new staff and doctors; because the ones there are a complete joke!

No one greets you when you first walk in. Long wait time for eye exam even if you made an appointment. the doctor was very professional and took time with the eye exam. the manager saw my review and addressed the issue.

Over the course of 3 months, I had 2 doctors give me 3 drastically different prescriptions. The doctors both contradicted each other and spoke poorly about the other questioning why they said/​did what they did.
The contact lenses are rarely in stock, including the trial contacts. The associate told the doctor in front of me, «the person in charge of ordering them always forgets.» Because they did not have my prescription trial lens in stock, they told me to go get it from another location which was far out of my way. When I tried it on, my vision was worse than what it was without any contacts.
On my initial visit, I picked out a pair of glasses as well and an associate told me she would take care of it herself and the glasses would be in when I had to come back in 2 weeks for a check up on my new prescription of contact lenses. When I came back in 2 weeks, I asked the exact same associate about my glasses and she said they had not even been ordered yet. Finally when they did come in, they were the wrong frames.
After 3 different eye exams trying to get my correct prescription, I called and asked to get a years supply of contacts. I asked if I could have them shipped to my house and they said there is no way for them to ship them to me, that I would have to pick them up in store…(yet by ordering them online they can be shipped to you)
It was only until I got in touch with the District Manager who made the order for me (which I still had to come to the store to pick up.)
Months later, I called and asked the associate at the front desk for a copy of my prescription (I had thrown away all my old boxes with my prescription) and just wanted to get my prescription for my records. I first called and a woman told me she would check and call me back, which she didn’t do, so I went in. The first associate said she was unsure where my prescription was on my paper records and had to call another associate over to help her. They both looked at it and appeared confused and didn’t know what was current because there were «notes all over it.»
They would not let me buy a single box of contacts nor allow me a trial pair to help me make it through the next few days until I could come in for an eye exam.
They would not release a copy of my prescription to me because they said it «expired a week ago, and I would have to come in for an exam.»
They said all I was entitled to was a photocopy of the notes from my last eye exam which included illegible scribbles from the doctor.
I will be going to a professional, certified optometrist for all eye exams and orders and won’t be returning to any America’s Best location.

I am happy with this place. For the two pair for $ 69.95, you can’t expect elite service. I knew it would be basic service and basic designs to choose from but WAY better than spending hundreds of dollars elsewhere.
Of course you can upgrade and get designer frames and fancy lenses as well, but if I was going to do that, I would go to an optometrist office.
The eye exam was brief but I felt it was thorough enough. I found two decent frames. All went smoothly.
My one pair did break within a week but took them back and was given a new pair with absolutely no hassle. Thanks Joshua!
If you are on a budget and need cheap glasses, you should not hesitate to go to America’s Best Contact and Eyeglasses!

I honestly can’t believe the service I received here. I went in to get some glasses after seeing the promotion they were having. Well, when I got my glasses after having literally a 5 minute exam in the chair with the doctor who only seemed to care about making jokes, they weren’t a good prescription, I couldn’t even drive with them. When I went back I was told «wear them for a week and you’ll get used to them». I’ve worn glasses for over 16 years and have never been told that. Anyway, I did what the lady said and after a week there was no improvement. After I came back to take the next step, I finally came to what I thought was a resolution (by now this was my fourth trip there). After waiting an hour, an employee tested my old pair of glasses which are perfectly fine, prescription wise, for the prescription and told me she would just order me some new lenses with that prescription. Perfect. The next day I received a call that went something like «we can’t just order lenses. You’ll need to come back for an exam». FINE. went back today and the doctor said to me no joke, «I’m going to put the blame on you for a second here. What have we learned from this? Next time you’re having a glasses exam be sure to bring your glasses for the doctor to compare them to». Honestly, not only did I make five trips there (each trip was at least an hour long) but the doctor had the nerve to blame all of this on me?! As if I’m the one who should have known what was required to make sure I got a good prescription?!? Please by all means DO NOT BE FOOLED by their silly promotions! Avoid this hell hole of mediocre service and less than knowledgeable employees! Especially at the Barrett Parkway location in Marietta, Georgia. I would like to recommend Doctor. Michael Burns located on Canton road. He is a legitimate optometrist who spends the time to get your eye wear right. And honestly, I haven’t gotten my glasses back so there is no telling if they’ll get it right this time

Shipped in a week.

I’m not sure what went wrong with all of the patrons that had negative experiences. I’m glad I didn’t let their reviews deter me! I’m a firm believer in trying things for myself before I draw my conclusions and I had an amazing experience this morning. My appointment was scheduled for 9:30AM and even though someone called and left me a message saying to be there by 9:15 to fill out my new patient paperwork, I didn’t arrive until about 9:35AM. Nonetheless, I still had no issues being seen in a timely manner. I was greeted and given the new patient paperwork as soon as I walked in the door. The receptionist went over everything that needed to be filled out on the form and we discussed me trying contact lenses for the first time. As soon as I was done I was escorted to the patient waiting area. 5 minutes later an eye technician escorted me to an exam room to do a bunch of eye tests, which were all thoroughly explained. Immediately after that I was escorted to another exam room and waited less than 5 minutes before the eye doctor came in. He was super nice, friendly, and knowledgeable. After the exam with the eye doctor, I was escorted to the contact lens area to practice putting contact lenses in my eyes. The eye techs were EXTREMELY kind and patient with me; both of them offered me numerous suggestions and ways to get them in, they also suggested I take a break when they saw me getting frustrated. So I picked out my eyeglasses frames and then went back to the contact lenses. After a quick break, a few deep breaths, and some cheering from the eye doctor and eye techs, I finally got the contact lenses in. It took me about 90 minutes to get them in and the eye techs did a «happy dance» for me. It was too cute. We then went over all of my pricing options, which was a huge deal for me because I don’t have insurance. There were other customers being attended to in the store but I truly felt like I was the only customer there. They made me feel comfortable and confident. I absolutely love the frames I picked out, I love that I can now get contact lenses in my eyes (and take them out), I LOVED the prices and I LOVED the customer service I received! Can’t wait to go back!

I have been going here for 2 years. I’ve never had any problems. I make an appointment, and I go right in. Everybody is very helpful and fast. My first pair of contacts are free. I broke my glasses really bad once, and they had no problems getting them repaired, no questions asked. I really like the doctor too. I don’t understand all the other reviews. Maybe I just got lucky, but Ive been here four times and always had GREAT service.

STAY AWAY!!! Scheduled an appointment for 1:30 to get an eye exam during my lunchbreak. 2 other customers and I had been scheduled for the same 1:30 appointment only to be told that we all had to reschedule an appointment because the doctor was hungry. We were all missing our lunch so that we cold honor our appointment scheduled by them. Complete waste of time. Don’t let the low starting price fool you. It is a complete bait and switch business. Do yourself and family a favor and check out their google reviews Before scheduling anything with this company. I sure wish I did before wasting my day.