Zoo La La

We just moved into a new house and needed a kitchen full of items. My wife was already to make the long, congested drive into Austin, and fight the crowds. I reminded her we had a great store in Marble Falls. We got everything we needed and avoided the trip to Austin. MF is growing and has just about anything you need without the traffic jams that Austin has to offer.

I’ll give them this: someone has a good eye. Give your buyer a raise. Though I wasn’t as impressed as the first time I visited, I still found plenty of giftables.
However, customer service is a major sticking point with me. And when I make a special trip to your store (not having been there for a full year), just because I don’t have on make-​up and am dressed for the lake, I still expect good service. My money is just as good.
Furthermore, your constant referral to «the little girls» was just downright condescending… they were friggin’ teenagers for crying out loud! And when they accidentally knocked one of your precious ceramic carrots onto the floor and it broke, well a good customer service oriented person might have realized it had something to do with the fact that the basket was piled to the point of overflowing. Not to mention, holding the stupid thing you couldn’t even tell it wasn’t plastic, so in a cramped store like yours, YOU taking more care might be necessary.
Finally, snottily informing said «little girls» that they would have to pay for the carrot was really not a smart move. Had I not already decided on a gift, I would have walked out altogether (and seriously contemplated doing so). Instead, I put back half of my items and where as my bill would have been well over $ 100, it was only $ 73.49.
But hey, at least that damn carrot was paid for. Newsflash: I will NOT be back!!! Your stock isn’t so unusual that I wouldn’t be able to find the same at say, Breed & Co.
(The extra star is for the sales lady who seemed emberassed and apologetic about having to ring up the carrot. At least she had the presence of mind to only charge me cost.)