McDonald’s

Rude employees at the drive thru. And messed up my order. If course I was already back on the freeway so I will not be back to this location ever.

I visit this place regularly over the last month and found the staff exceptionally kind and the food very fresh. The ice cream machine is off line too often though. Bathrooms and the dining area are always clean.

The girl at the drive thru has some serious issues, horrible communications skills and just not friendly at all. Obviously hates her job. Asked if the mcflurry machine was in service and she just said «no» in a very rude and just didn’t give a crap attitude. But it’s McDonald’s I know not every worker is like this but you always have your one bad apple. Wish I didn’t have to judge this place over one miserable person. Hope she has better days.

Two interactive tables that light up when you touch/​hover over them. Great for kids while they eat their happy meals.
Yet…it’s still a McDonald’s. The bathrooms are clean though!

Awesome customer service at the drive through. Friendly and fast. You wouldn’t think with two merging lanes but they move cars through quick and with a smile.

I’ve worked at mcdonalds at a different location about a year ago for 2 years and for this mcdonalds being right off the highway, expect to wait for your food people. The amount of times I’ve been hit with the «we’ll have 20 cheeseburgers» or someone orders 5 happy meals and shakes and mccafes and then customers changing their orders at the window happens all of the time. Believe it or not, but stuff takes time. Instead of getting mad at workers, get mad at the idiot 2 cars ahead of you who ordered the whole menu. The amount of times I’ve been yelled at by customers and told off is ridiculous. If you are the customer who gets upset because you wait 5 minutes for your food, you’ve obviously never worked in food service. So sit down and PLEASE be POLITE because the workers inside are MORE STRESSED than you because they know they are going to be verbally assaulted by you when they hand you your food.
And to the gentleman who posted about how his card wouldn’t read: I’ve had this happen MULTIPLE times where I worked. First of all, the mcdonalds computer/​register system does NOT let you type in the credit/​debit information. It is not the workers fault your card will not take. I’ve worked for McDonalds for about 2 years and have had this happen so many times but there is absolutely nothing the worker can do about it. Many times the paper over the card does usually work, but if it doesn’t then you need to go to your bank and ask about a new card. Half the cards that would never take were scratched and might as well have been eaten by a dog.
I have never had a problem with the service at this location and I sympathize with everyone who works in this horrible corporation because it sucks. I pray you all will make it out.

75% of the time I have been there I have been unhappy. They are disorganized and slow. Last time I was there the fries were bad. I don’t know if they were cooked wrong or just old. I will avoid going here from now on.

Gets hit with some pretty bad reviews. We are happy they built this one in our little town but it has some really tough growing pains. It’s getting better. Much better but not perfect. Stays really busy. Clean inside and out and the staff is friendly and improving. Please keep it up and get the drive thru faster!
Update. Drive thru still sucks. Come in. Get it together.

Tonight, my family and I picked up food for dinner. They forgot 1 of the cheeseburgers from our order, the strawberry lemonade had a rancid taste, and 3 of the burgers had mold on the buns. We’ll never go back to that location!

Horrible experience. First off I need to start out saying I don’t frequent McDonalds, I try not to do fast food very often, except for when we’re traveling, even then I try and avoid McDonalds! Second I have never been so disappointed in customer service… The menu clearly stated that a meal was a drink + fries or side salad. So I ordered my meal and the boy at the register couldn’t figure out how to change the fries to a salad, he apologized and said they updated their system the previous day. Manager that was there on Sunday came over and said that changing fries out for a side salad «wasn’t possible, it’s a corporate thing.» and just walked away! Doesn’t corporate make your signs? It clearly states fries or side salad? That’s a corporate thing! Didn’t try to correct the situation just wanted to charge me extra for a salad I wanted and fries I didn’t want! The reason for writing my review two days after the fact… My husband went to a McDonalds in Maricopa today and out of spite ordered his meal with a salad instead of fries to see if it was possible… It’s totally possible!!! The boy at the register in Maricopa figured it out and it’s a brand new store as well! Never again will I go back to this McDonalds due to the horrible customer service!!!

Just your average McDonalds. I had decent service and food, and there are some nice views if you sit outside. Also, they gave me a larger size smoothie for my ‘long wait’, but it was no more than 10 minutes. Maybe they’ve put the staff through more training, because my experience was much better than the other reviews.

The service is terrible but it is McDonalds which equals reliable artery clogging food at every location.
the staff here need help

Horrible customer service. We were waiting for our food at the drive thru window for about 5 mins and then the guy opens the window and asked for our receipt because they erased the order. He told us to pull up font and we waited another 5 mins and he brought the wrong order… Another 5 mins went by n he finally brought the right order and no apologies! I know everyone makes mistakes but usually they will comp a extra burger or fries for our troubles but nothing. It seems like this location could care less about their customers.
We usually don’t come to McDonald’s but we were traveling and it was convenient. Just another reason to stay away from McDonald’s.

Food and service was good, but if your traveling with an RV or tractor trailer, avoid this location, there is absolutely no place for you to park or turn around.

Worse McDonald’s ever! I love the look and the kids love the touch light up table, but the good stops there. Employees are horrible and never seem to be able to get an order right. We had to quit going thru drive thru completely because our order was not right not even one time. Only fast food out here in Marana so we go, but when something else opens up we won’t be going to this McDonald’s anymore unless the service changes

I understand this is a brand new location, but they seriously need to get on the same page. The food is really good compared to other McDonalds on the NW side. Every time we have gone in we come home missing part of our meal. I’m hoping with some time this place will become a great place to visit!