CVS

Normally, I love this place.
Friendly, well-​stocked, and efficient when it comes to prescriptions. Until today.
I had an early doctor’s appointment, and they faxed the prescription over at 9am.
Normally, I’d drive right over, and it would be waiting (within a half hour).
I had some shopping to do, so I got to the store 2 hours later.
They told me that it would be another 20 minutes. I said, «Really? You’ve had the prescription for 2 hours.» The response was, «Well, it’s MONDAY!» (As though that means something to me…)
35 minutes later the prescription was ready.

as a cvs reward member, i receive discounts and coupons via email. usually i would use the kiosk inside cvs to print out coupons, however i was not aware that this location didn’t have a kiosk available. i provided the cashier with my email coupon which she was unfamiliar with, i also provided my phone number so she could pull up my card but nothing came up. she asked an older male cashier for assistance in which he replies «that is not a coupon, u have to make it a coupon and get it printed and bring it in» to which i replied, «do u not have a kiosk that i can log on to, so i can print out my coupon» he shook his head and asked if «do u know where ur cvs card is?». i told him i was from out of town and that i don’t have it on me and I will provide u with any other information u may need so that i could use my coupon. and he replied rudely «i didn’t ask where ur from, i asked if u know where ur card is». i am very upset with the lack of service and mannerism from this employee. He’s much too old to be a cashier and I’m positive he hates his job but has no choice but to work there since he still can’t afford retirement at his age. that doesn’t give him any right to be angry at the world and be a cunt.
CVS as a company failed, starting from employees to customer service hotline.

This CVS is pretty close to my house and across the street from my gym so I go here quite a bit.
It is clean, well stocked, and organized. Like most CVS stores in the area, it is pretty new since the chain only came to MN within the last decade or so. The best thing about this store is the customer service. Nearly every employee I’ve interacted with has been exceedingly helpful and friendly. Both when I’ve asked for help and when I’ve just been browsing. And if you use your Extra Care card frequently enough, you can get pretty decent in-​store coupons. Sometimes they are good on certain products or types of products, and other times they are good for your entire purchase.
My biggest frustration with this store — and the reason for only 3 Stars, is that the inventory is randomly lacking in several departments. It’s not that they are out of things, it’s that they never carry them. Almost every time I come here, I have to finish my shopping trip at Walgreens (CVS’ number one competition, FYI) or even a grocery store. What really bewilders and frustrates me is that there are several aisles on the right-​hand (eastern) part of the store that are almost empty and/​or are dedicated to «As Seen On TV» and other gimmicky crap. The purpose of a drugstore is to supply necessities and must-​haves, and not waste space on stuff that people watching TV at 3am may want to purchase.
That being said, CVS is my sole supplier of aloe vera gel these days since neither my usual Target or Walgreens bother to carry an aloe product where aloe is actually one of the first few ingredients, and that is free of alcohol, colorants, and other needless irritants. And speaking of healing properties, there is, of course, a pharmacy onsite. I haven’t used it, but it’s open till 10 pm during the week (6pm on weekends), and there’s even a drive-​through — which is pretty awesome and convenient! Oh, there’s a Minute Clinic as well, which I also have not experienced, but I support the idea of getting qualified medical care outside of a doctor’s office or hospital.
This CVS mostly does the trick.