Enterprise Rent-A-Car

I made a reservation for a standard sized car. They did not have a car in my reservation class. They wanted to upgrade me to a Grand Jeep Cherokee but I didn’t want a car that size being how I was driving a long distance. Instead, they offered me a Lincoln MKZ as my free upgrade. The car was fantastic! Being how it was a last minute offer, there was no gas in the tank but I was able to bring it back empty, in all fairness. The staff were pleasant and helpful. I utilized the service of pick up and drop off and both drivers were very nice.

Was picked up from the nearby Fiat Dealership promptly. The car I was given was covered in snow and ice and not overly clean on the inside. I had to ask the rep. to scrap off the ice on the back window. The other cars they were bringing up were pretty well cleaned off. Not sure way I was given one that had be very hastily scraped down. Also, after driving 20 min. I ran out of windshield wiper fluid. All in all it appears to me that this car was not run through the check list for prepping the car.
Called the branch to request their guidance on purchasing additional wiper fluid. Could not get through to a live person. Sat on hold for 15 min. listening to Rusted Root’s «Take me on my way». Yeah, no. More like «Put me on hold».
Finally talked to Mike the rep. who helped me out. Told me to take the car and contract to Pep Boys and charge the fluid to Enterprise. And he went the extra mile and informed me my gas would be paid for by Enterprise for the inconvenience.
Now that is good customer service. Way to make a not so good situation into a positive customer experience.

These guys rock!
I have rented four times in the past year from this location. The staff is friendly and knowledgeable. They get you in and out of the process quickly.
The cars are new, clean and a pleasure to drive.
I highly recommend!