TGI Fridays

Around 2:00pm yesterday afternoon, my young children and I stopped into this restaurant. It was approximately half full with the last of the lunch rush on their way out. Upon entering, I was surprised to find 4 or 5 employees standing together at the host stand. With all of those employees, you would think at least one of them would greet us but, sadly, no…
I greeted them with a smile and asked for a table. Even with all of the open tables, they seated us 3 ft from the front door and right next to an older couple. We thanked them but asked for a table or booth inside the restaurant, near many other families with kids. The tall attendant standing in front rolled her eyes at me and said we would need to wait a few minutes for a table to be wiped. She asked one of the other employees to clear the table that was on the other side of the older couple, the only dirty table in sight, even with the many other options open.
I have worked in restaurants and understand the importance of sections and seating strategically but this was ridiculous. It only takes one friendly employee with a smile… quality, not quantity.
We walked over to Freddy’s and enjoyed fantastic, friendly service at a much lower price point. We will not be headed back to TGIF.

Well it took almost 15 min for my server to come over after I was seated. So not starting off well. Got my appetizer quickly and it was good. Almost 20 min after took appetizer plate away before I got my main dish which was just a salad. 55 min after I was seated before I got my entrée… Wow

Would have been a 5 star except brought out the wrong app and waited over 5 minutes to get the right one. Beyound that my husband and I weren’t in a hurry and enjoyed the best Long Island teas. Also the apps and the fish and chips I had were second to none. Servers were very friendly and professional. Can’t wait to go back.

Service was absolutely horrible. Server kept walking right by our table and never even acknowledged we were there. We sat for 20 minutes before another server came from a different section of the restaurant.
Decent food, but overpriced for the wait.

Our server was great, very friendly. The hot pretzel appetizer was great. Burger was nicely done, we finished it off with the Brownie dessert.

NEVER GOT SERVICE!!! Got seated, then got ignored. Family of six in the middle of the restaurant on a Saturday… seriously. Didn’t want our money? Plenty of staff members and servers walked past our table. Not sure what they were doing because they seemed to be ignoring most of the other tables as well. Yep, waited ten minutes and walked out.

Is it just me or has Friday’s gone down hill? My last few visits have been nothing more than mediocre food that I could’ve made at home. My last server didn’t even know the promotion that Friday’s keeps advertising so we just didn’t get it, even though it’s what we came in for. All in all, disappointing chain restaurant and there are so many better options in Maple Grove.

Maybe an unfair review insomuch as all of the negative that I have to point out pertained to a manager.
The food was great, as was our waitress.
The manager, however, the most unprofessional I have ever encountered… and that is saying a lot as I was literally in Chinatown San Francisco 3 days prior.
I literally listened to a drunk customer three tables away loudly say «what, am I f$@#ing asian? «in response to a conversation with a manager (Matt Walsh) regarding a hundred dollar bill. The response of the manager was to laugh out loud with the guy and a few of the others at the table. Having my 14 year old daughter, who is asian, stare at me wondering if I would do anything kinda made for an uncomfortable end to the evening. Myself, my asian wife, son, and daughter were literally celebrating our safe return from a two week road trip out west.
I then asked to speak to the manager before we left, as i felt it was warranted, and his response was to tell me that we were all hearing things wrong.
My attempt to confront him privately was responded to by him getting loud and walking into the dining area. I simply stated to him that I thought his actions in response to the man’s statement was very inappropriate and not appreciated. He seemed to think that instead of apologizing, that a better response would be to speak over me, denying what all of us heard as well as those at the next table who were nodding their disapproval of what he was doing.
I in turn then felt obligated to apologize, as we left, to diners whose meals were interrupted by him being overtly loud in responding to my confronting him.
An apology would have been sufficient.

I mean when the whole meal is $ 10 and you are full afterwards do you really have anything to complain about? They also have gluten free buns for no extra charge which are really nice for gluten intolerant people. Really good place to go when trying to eat for cheep!

Went here for lunch today! They do have some great lunch menu specials, however we came here specifically to try the Endless Apps Menu.
We ordered the Memphis BBQ Wings, Mozzarella Sticks, Loaded Potato Skins, and the Bacon Mac & Cheese Bites.
The wings were in the perfect amount of sauce and had a good chicken to breaking ratio. Potato skins had the perfect amount of toppings. (My husband LOVES cheese and they satisfied his pallet) the Mac & Cheese bites were in a delectable cheese sauce.
Everything came out cooked to perfection and hot. We received very prompt and friendly service for the moment we walked in the door, to our server greeting us and the manager following up with us to see how everything was tasting.
We also ordered a few drinks which were very satisfying.

While I generally avoid these places, it was crazy late and this was literally the only place left with a grill still on (that or Taco Bell, which, always sounds great until you hear the sounds in your toilet later).
We swing in and get seated in the bar area at a high top next to the back alley way to the server station (keep this in mind for later). After a few minutes, I’m kind of wondering if this has become self serve at the bar? At the 7 minute mark I ask Ashley if she can see me — which gets a yes. At the 10 minute mark I look back at the bartender who catches my gaze and realizes «holy shit, someone is here!» And the server is finally sent over. We’re starting off great!
Waters are brought out, and of course, we could have read Moby Dick in the time it took to get them, so we’ve gone through the menu a dozen times already. I roll with surf and turf, steak-​lobster tail combo with sweet tater fries. Ashley decides to try the «new» chicken strips. I ask for any better to be on the side, because I know these chain places believe slathering butter on everything for some reason makes them think we won’t taste the quality of their food.
About 10 minutes later as we’re chatting, my steak-​fries show up, and Ashley’s food comes out. However, my lobster tail is MIA. I could have sworn these things are the tail, and don’t have legs to run away from the kitchen area, but apparently mine did. I ask the server, who completely forgot about the «surf» portion of my meal, and she says she’ll go back and check.
I wait. And wait. I insist my better half starts eating, who knows if they went to Maine to get this thing or not. So she starts in. I then start in because my stomach started reaching for my steak knife. 10 minutes go by, and the server finally comes out and says it’s just about ready then heads down the alley before I can clear my mouth and say anything. 5 minutes later, she shows up with what looks like a crawfish tail and says «here we are, enjoy and sorry.» Then vanishes down the alley again… this time leaving our waters empty.
The steak was cooked pretty well but lacked any flavor, at all. I know, without the butter topping to it, go figure. The sweet tater fries were ok and probably the best part of my meal. The crawfish tail, sorry, «lobster» tail, was gone in two small bites, and was overcooked to hell, tough, and luckily I had some lemon to give it any flavor.
Chicken strips were good. The new buttermilk batter is a solid thing, but, it’s hard to screw up anything deep fried.
Get the check, and I laugh hysterically at it. I did see we got 20% off without asking, which was the least they could have done out of self guilt.
God damn this place for being the only place open that late without being fast food. Next time we’ll just head home and cry instead.

Wait time was long, but expected. The server was very disappointing. She seemed to not care about her tables, and forgot about us at times. I asked if the bar could make a certain drink, she said she would check, we expected her to finish the drink order. She didn’t return for like 10 minutes.
Friend ordered the French dip, and her aju was a small portion less than another persons at the table w/​same order. When she asked for another side, she was charged. For a cup of soup with 2.50 taken off that, so 2.20 for a small portion of aju. We asked the server about she didn’t know how to respond so she got the manager. He then gave us some deal about inventory, which my friend and I both worked in restaurants and I currently still do, in a manager position. What he was saying was pure BS. He then said he will talk to the server. More waiting than came back and took the aju side off, after all that. Why couldn’t you make that decision than speak to server.
We had wanted to get desert, but the server was horrible, we didn’t want to be there anymore.
We all said we won’t be back to this one, again.

High prices for processed food that they microwave. Small portions which they try to camouflage with tiny rectangular plates. I ordered the French dip with sweet potato fries and it was sized for a preschooler.
Also found the waitress disappointing

If I could give this place less stars I would. This is the second time I’ve been here and both times I’ve been snubbed by the hostess and treated like crap. Each time I have become the hostesses told me that there is no seating and I cannot be seated in the bar or the restaurant area until she says. Meanwhile, people are strolling in and just heading to the bar in feeding themselves while I wait. Such crap! I guess I should have learned my lesson the first time and given up on this place. It’s New Year’s Eve and they’re applying different to different groups of people. Never again!

First night: Great bartenders: super friendly, easy to talk to. Good patrons: sat next to some fellow sports fans and had some good conversation.
Second night: couldn’t talk to anyone because once the DJ showed up it got super loud. Then his lights kept blaring in my face distracting me from trying to watch a hockey game. Saturday is supposed to be club night, and it was Thursday in Friday’s where I thought everyday was supposed to be Friday. Even I’m confused.

Midnight… party of 10+ and growing! Great service and great food. Thanks!

Philly stacked burger was awesome, my wife’s steak and ribs were very good too, will be back for lunch…

My husband and I had a poor experience here. We asked to sit away from the door because it was very cold and got a spot 4 down. We ordered apps and received different ones. My husband got a jack Daniels burger and they forgot the jack sauce. The food was good once we got it but it bothered me that we had to keep calling the waitress over to get what we should have in the first place. We won’t be going back.

What I love about this place is Trivia (Tuesday nights at 10pm) and Blingo (Thursday nights at 10pm) with Panda Pete! Plus, the specials are pretty fantastic too.

I have been eating at Fridays for a long time. It is my son’s favorite meal in the Twin Cities so I took him for dinner as a treat. I never know what to order because the menu is so big. I ordered one of their new mediteranean beef skewers. It was the best meal i have had there in a long time. It is my new fav and will definately order again.
Our waiter could not have been sweeter– they really train the waitstaff at Fridays well.
On the down side– my son got plain angel hair pasta and they charged me 12.00 for it. They rang it in as a chicken brushcetta without the chicken. What gives? Next time I am in they have got to figure out a cheaper way to go about that.