Massage Retreat & Spa – Maple Grove

Terrible massage. Both times I booked they called me the day of actually an hour before my appt to tell me my therapist was out sick. o once again I had to reschedule and I had to go to a different location. I will not go back.

Massage Retreat in Maple Grove, MN is TERRIBLE! I would consider the customer service I received here, to be one of the worst customer service experiences I have had. The manager at the Maple Grove location is HORRIBLE. How she ended up being a manager in the customer service industry is beyond me. She is rude and belligerent and lacks people skills! What happened to taking the time to listen to your customer, and trying to make things right, so you can hopefully keep some business. There was a serious breakdown in communication regarding the service being requested on HER part, and she won’t admit to making a mistake when booking. Then you HAVE to pay for the higher service, when that is NOT what you requested. Their membership program is a trap as well. Their prices frequently change, and then they will notify you of a price increase. Well guess what? No being grandfathered in here. You signed a contract, so now you are subject to pay the higher prices. I have yet to receive a satisfactory massage here either. Are their massage therapists even licensed? Do they have proper training in all types of massages? Do they know the muscles, nerves, pressure points etc… I am relying on the fact that they have been properly trained, and know what they are doing. It doesn’t appear to me, that the «massage therapists» they hire are very knowledgeable. I would seriously reconsider if anyone is thinking about having a massage here. There are far better facilities and legitimate spas to receive a massage at, that are well worth going to, where you are going to receive an educated massage therapist, and their customer service staff is not going to sell you on the fact that you need to sign up for a massage membership. I’m done. Never going back there again.

My girlfriend bought a couples massage for Valentine’s Day and unfortunately this was the first time we tried this place. I wished we had seen the reviews prior. I give 1 star for the cleanliness of the place and 1 star for the massage table. Out side of that I couldn’t say we had any thing better than 0 stars. I asked for a deep tissue as did my girlfriend. I actually paid an additional $ 10 for a «deeper» tissue massage so I was expecting a steam roller to get the knots out of my back. I got what I would call an oil lathering. Twice I asked for more pressure and no change. In the consult prior to the massage I asked the therapist to focus under my shoulder blades. No attention to the problem area at all. My girlfriend was practically man handled by the other male therapist. Once we dressed the two therapist we creeping outside the door to take us on the timeshareish sales tour only to put us through the ringer at the end to buy a yearly $ 600 package. Happy Valentines Day!

I’m writing this review to hopefully give this place a little credit. I don’t know about their pressure to join the monthly massage program because I am from out of town, but I will say that they place is clean and my massage was OK. I had Cici and she was good. Not fabulous but not the worst I have had. It was very relaxing so that is what I was going for.

Tiffany gave me an amazing massage, one of the best I have ever had! I was not expecting much from this chain, but it was great!!! I have already booked my next appointment. They did give me the hard sell about the membership, which I declined, but the girl at the desk was polite about it. If she had not been polite or had been pushy, I certainly would not go back again. But, as I said, she was respectful of my decision, and since the massage really was incredible, I will be back next month. I can’t wait!

Massage was decent, not the best, not the worst. The place was clean and updated and the room was comfy. However, they were CONSTANTLY trying to sell things. I understand the initial– membership was cheaper to sign up a month than paying for a massage month to month– but my boyfriend counted them trying to pitch it ELEVEN times. To the point where it was so annoying, that we’re never going back just to spite them.

Terrible service absolutely terrible. I would never go back to this place after how they treated me. I was told they were double booked and that I would have to leave even though I had been on the massage table for ten minutes. Both times I went to this place the POS system was down — long wait period and staff that didn’t know how to handle it.
I have reached out to the home office multiples and they REFUSE to give me my money back or cancel my membership. I have even called the president of the company multiple times and they have NOT RETURNED MY CALL. Very poor and clearly this company doesn’t care about their customers and the power of word of mouth.
I DO NOT recommend this company at all.

I thought I would treat myself to a massage membership and joined the Maple Grove location. It turned out to be a nightmare. Not only was I locked in for a year (which I fully agreed to) but during my contract I was subject to price increases in membership dues. I’m sure this was buried deep within the fine print and obviously not something they are upfront about… It was beyond frustrating none the less.
It took a while filtering through the therapists before I found one that actually keep their mouth shut. I’m here to relax people, not to chat! I also got smart and started requesting females only because I found the men to be creepy. I actually had one guy tell me (in so many words) that despite his age his wiener was not «shooting blanks». Good to know buddy… gross! I was too mortified to say anything to the front desk… but looking back I wish I had. Needless to say, that’s when I started seeing females only.
When my contract was finally up I couldn’t wait to get out of there… but when you try to get ahold of corporate to cancel no one calls you back. I am still waiting and furious as my account was just drafted again for a membership I don’t want. Also all the massages I racked up (5) can no longer be used. Didn’t I pay for them out right?
Do not go here and if you do, do not sign up for a membership and always request a female!!!

I stumbled upon this spa by accident — the poster in the window, announcing special pricing, caught my eye — and I’m so glad it did. I booked an appointment, as I was in dire need of relaxation. My schedule best accommodates late evening hours, after 7 pm — and they have appointments early in the morning and late in the eve, to ensure their clients can enjoy a relaxing experience, without being rushed or stressed.
The desk personnel is very warm, friendly, not overly or fictitiously bubbly (that annoys me to no end). The ambience is very calming, cozy, soothing. My therapist was a bit on a timid side (I kept asking her to apply more pressure and intensity, but she seemed hesitant), but I discussed this with the manager, as I have no qualms speaking up my mind and ensuring I get what I pay fo (nor updating my reviews to reflect any change in service): I received prompt recommendations on the therapists to book in the future.
I enjoyed the service and the experience so much, that I signed up for the monthly program — I travel to MSP often on business, so this will be my escape to look forward to: a massage and a facial. Aaaahhhhhh…

Just experienced the best facial I have had in the metro Twin Cities at Massage Retreat and Spa in Maple Grove, with Wendy. The facial went above and beyond my expectations. Wendy was courteous, professional, kind and gave a killer great neck and arm massage at the end. Will definitely be back to see her in their lovely new space on Main Street, Maple Grove. Kudos Wendy!

Killer deal for an hour facial and an hour massage! Ask for Wendy, she’s amazing. Ill be coming back to visit her every time I’m in town!