David’s Bridal

I went to this David’s Bridal with my friends as well as a friend who was looking for her wedding dress. We had high hopes to find something when we walked in and saw the rows of dresses, but were disappointed by the poor customer service offered to us.
My friend had made an appointment to search for her dress, but was neglected, even though she had scheduled beforehand. We all tried to help her find a dress, since the person who was assisting us was busy tending to other customers, probably due to understaffing. However, when she did come up to us, she was extremely rude and made offensive jokes that we did not know how to respond to.
One example was that the bride to be needed clamps since a dress she was trying on was too big for her. My friend asked the assistant politely, but she responded, «Wow, so naggy.» with a brash tone. We tried to shrug off remarks like this, but it was so uncomfortable to a point where we decided we would rather just leave.
I’m disappointed and am never coming here ever again. Just because you’re having a bad day doesn’t mean you should be rude to your customers.

If you’re going to go into this David’s, definitely ask for Ann! I went in for my friend’s wedding dress appointment, and the original consultant we were given was new. She didn’t know much and was getting visibly annoyed with us. The appointment could’ve gone south fast at that point, but then Ann stepped in. Ann knows her stuff! She knows the inventory and is extremely helpful! Plus, she was able to help 2 – 3 brides at a time without it seeming like anyone was neglected. She’s amazing! If our initial appointment had been with just Ann, this would’ve been a 5-​star review!

Terrible customer service, they will tell you that they partner with Men’s Warehouse and that they will provide all the same colors you will need to match your dress, total lie! They do not whatsoever, they will «try to coordinate» (key phrase) your colors with what they have. I have 4 different color dresses and they have zero colors that even come close to what I need. Falsifying information to your customers is pretty unprofessional for such a large company! Even called corporate to see if there is anything to be done and they did not help me out one bit! I would never recommend davids bridal to anyone. The worst customer service I have ever dealt with.

Went wedding dress shopping for my friend and we had the worst service. No one helped us pull dresses or helped pin the dress. I was shocked with how small their selection of dresses was and how we were basically ignored during out appointment.
I will not go back.

I got my dress here for my wedding this past September. Overall I had a decent experience, just a few things here and there that were a bit frustrating.
1. When I tried on my dress it fit perfectly so it was ordered in the same size, when that dress came in, it was too tight and wouldn’t zip all the way, and no I hadn’t gained weight. we went into the store and another sales rep said that dresses on the floor tend to be a bit «stretched out» since so many people try them on. Well, it would’ve been nice to know that when I ordered especially since this dress was now discontinued. Luckily, they had 1 size up left in the store and I was able to take that one instead.
2. The woman in alterations, I can’t remember her name, but she was fantastic! She was super kind, and talented.
Like I said above it was an overall good experience, just be aware when trying on dresses from the floor and sizing.

Waited at the door for close to 5 minutes because of the four employees working, two were assisting other customers but the other two were too involved with chatting with each other to help me. When I was finally waited on the manager brought me a slip that was two sizes too small and when I said I didn’t think it would fit her response was «Well, it’s supposed to be tight and that’s all we have.» Not once did she offer to order one in for me or to try a different style. When I told her it didn’t fit she jus shrugged her shoulders and walked away.

We were so impressed by this particular David’s Bridal. We did have an appointment, and the consultant that we were so lucky to get was Anne. Although I have to say that everyone there seemed to work together well as a team. Anne sat down with us to get an idea of what we were looking for. Now, I watch Say Yes To The Dress on a regular basis, so I know the questions & she could blow any of those ladies away. The last question was «how much would you like to spend?» We said that we’d like to keep it under «5». She responded with «ok, no problem». I forget how it came up, but she thought that we meant $ 500. Here’s the thing that my daughter & I liked. She didn’t treat us any differently when she thought that we could only spend $ 500 instead of $ 5,000. That was awesome. The level of skill, care & attention was the same, and believe me, she is skilled. She brought several dresses out & I would occasionally bring one. She was able to decipher what my daughter wanted with having no real style in mind through her strong skill level of questioning. She would tweak a dress by adding things to it or taking something away so she also has a knack for style. We found a dress that we were pretty sure was «it». But she didn’t try that fake sales track to get you to buy before going out the door. I am in sales, so I liked that. Anne was amazing! But, the whole shop was also warm & friendly.
Here’s a couple tips for Brides to Be:
1. Schedule an appointment
2. Don’t schedule it for a Saturday. We went on a Friday morning & it was so peaceful.

I had an amazing experience here. My perception of David’s Bridal beforehand was that it was kind of a cheap, Wal-​Mart sort of bridal gown experience. What I got was something completely different. Our stylist, Josi, was funny and extremely helpful. I never felt like I was being «sold to» or that she did anything differently in order to get us to spend more. I found the perfect dress, along with two accessories, and put together an incredible ensemble for my wedding day. Not to mention the dress was a great value – way less expensive than I was expecting. I cannot say enough good things about my experience, but I know that our stylist Josi was the most important factor. If you are a bride, request her – you will not be disappointed!

Oh, David’s Bridal, how I have come to loathe and despise you. Seldom have I had such a craptastic shopping experience.
I’m not one of those nasty customers who can never be satisfied, but my whole experience with DB was just awful and it made me feel pretty nasty!
First of all, the selection of dresses, while massive, is still not very good. And forget about their $ 99 dress sales – those dresses look like you bought them off the clearance rack at the Goodwill. Absolutely everything else in the store is overpriced.
My «consultant,» with whom I was required to work (I wasn’t allowed to walk in and browse/​try on dresses on my own) kept disappearing, particularly while I was in the dressing room. Evidently they work on commissions, and it was busy so she had taken on at least two other women, though she apparently had pretty poor time management skills. Also, despite having been told my price range, she kept bringing me things much more expensive than I was able to afford. That really sucks when you’re a bride – you want what you want, and you don’t want to have to worry about the cost. It was a real buzz kill when she brought me a gorgeous veil that I immediately fell in love with, only to find out that it cost over $ 200. Ridiculous. Every other staff member I dealt with was equally vapid and rude.
When I tried on the gown that I ultimately ended up purchasing, the saleswoman bustled it to show me how it would look with the train up. After I bought the dress? No bustle. They charged me an extra $ 35 (on top of the initial $ 50 to hem it) to have one put on… one that ended up falling apart less than halfway through my reception, so I was walking around carrying my train all night. Super fun.
In spite of all of that awesomeness, my biggest complaint isn’t about that specific DB, but about the chain as a whole. My wedding was here in MN, but I am originally from CA, where all of my bridesmaids still live. I took a trip to CA about three months before the wedding specifically to shop with them, thinking that since DB is a huge chain I wouldn’t have any trouble shopping both there and here.
Wrong.
Are you ready for the stupidest thing EVER? None of the information you give at the store you are in is saved in any sort of computer system, so each DB is isolated from the rest. I went to the one in Maple Grove initially and had to spend ten minutes giving them the information about myself and my wedding. When I arrived at the one in California, they asked for my name and wedding date, and we were all very confused when they couldn’t find my information… until I mentioned I hadn’t been to that SPECIFIC store. This might not seem like a huge deal, but it turned out to be a huge pain when I was trying to deal with my bridesmaid’s dress orders and accessories from home while they were trying to deal with it there – having all of this information separate was excruciatingly inconvenient and annoying.
So basically I hated my experience with DB, I would never recommend this or any of their stores to anybody getting married, and I still kind of want to punch somebody in the face about it :)

(Technically, this DB is located in Maple Grove, not Osseo.)
I went here with my friend, the bride, and the other bridesmaids to shop for dresses. The wedding dress had already been purchased, so I can’t speak to that buying experience. However, as a bridesmaid, the buying experience for our dresses was torture.
First, if you’re okay with being a cruel bride and insist on DB, don’t force a shopping trip on the weekend, at least not at this location. It’s next door to a Chuck E. Cheese, and you can forget about parking within a reasonable distance. Trying to drive around and hunt down a space is easy if you don’t have a problem plowing down toddlers and their slow-​moving parents.
Once you get inside the store, it’s pretty much the same environment. The aisles are cramped and you have to get past the prom dress section to access the goods (Let’s assume a very loose definition of ‘goods’.) We had to wait 45 minutes for a dressing room. Our attendant took down our information once we were in and disappeared for a really long time.
Standard bridesmaid dresses cost around $ 135-​$ 155. My dress was priced at $ 155, but our party got a 20% discount, so it ended up at $ 135. I don’t know if that’s high or low, but in the days after visiting DB, I’d go to Marshall’s, Macy’s, etc. and find very similar dresses for $ 50 – 100 that could be worn again without the erstwhile bridesmaid looking insane.
The accessories located in the very back of the store definitely seemed overpriced. I don’t know if I’ve ever seen a tiara that’s worth $ 50, but somebody at the big DB in the sky seems to think they’re all worthy of that price tag. Seriously, if you want to go the Pretty Pretty Princess route, save yourself some money and head to Claire’s for shiny white accessories.
Our dresses haven’t come in yet, and I hear that DB «gets» you on the alterations, so I’ll update when that happens.