The UPS Store

Beware of additional charges!
Went to drop off an amazon return. After giving the associate my label and package I was told I owed $ 5 because the box wasn’t ready, she then lifted and lowered one flap and looked at me. So I walked to the CVS spent $ 2 on tape (the box only needed tape nothing else) taped the package and went back in and shipped the package. I could have taped 30 more boxes with that $ 2 roll. I did get the number of the store and I called corporate to complain. I was informed UPS stores (independently owned) can charge to «prepare» a package, but the representative agreed $ 5 was a lot.
Again if you go there question every charge and beware of additional charges!!!

Last few times I have been here– the place is great. People are super friendly. Only thing — carry your own tape– even if you need like a 6″ — 9″ strip it’s gonna cost you. Beyond that all is good

The best UPS store I’ve ever been to. Met with supreme customer service and ensured all my shipping needs were covered. Lovely set of people and will always be coming back here.

I’ve been here couple times to drop off and never had a bad experience. Just be careful not to idle in front of the store while dropping off. I needed to drop off a tire for the bf once and thought it would be ok to park right in front of the door temporarily while lifting the heavy tire inside the store. Well, there was a cop riding around the plaza and decided to lecture me that it i was parked on a fire lane. Well no duh officer! Have a kind heart. I’m a petite person trying to roll the tire in the store.
Anyway, I came here again today and needed to ship out a return and ran out of printer ink. I called up the store and they said i could come in and use their computer and printer. How nice. The staff were very friendly and accommodating. I know they didn’t have to help me out in such a way but i truly appreciate their kindness. Thanks!

Great store with friendly people working here. I have a PO Box here so I’m in the store several times a week and always get good service and a warm hello. I’ve had them pack and mail packages for me too. Great service

This UPS store is what woke me up to the atrocities of the chain and how they operate. Like the average person, I didn’t realize that they were independently owned and operated franchises. If I had gotten decent service, I may have never found out. I would see one of 2 people– a younger lady and an older guy. The girl was always lovely and sweet, and I enjoyed shipping. The guy… forget it. As soon as he realized that all my shipments were prepaid with no chance to make extra $$$ he was rude and, dare I say bitter. I soon realized that he was the owner. Well– guess what, Mr Owner? I now go directly to the *official* UPS customer center. It’s out of my way, but I also don’t have to have my afternoon soured by the likes of you. Oh — and that goes for personal shipping and supply purchasing as well. Perhaps someday you’ll realize that the customer has other choices. Best wishes to your employee– she deserves a better boss than you.

Do yourself a favor, DO NOT go to this UPS Store. It’s either run or operated by a «gotcha» team. I walk in with my own shipping materials (tape, marker, bubble) I even had a box (which couldn’t be used) so I’m sure that would have cost SOMETHING: fair enough. The (undescribed associate for privacy reasons) behind the counter hands me a box, and as I start to bubble wrap it he says «oh don’t worry about that I’ll throw a couple peanuts in there and tape it up for ya». I’m not shocked to hear this as I ship several items a year, just never from this place. Some people have charged for this some don’t depending on the size I’ve seen. Everyone who has charged, says so up front thus far. Anyway I asked for «cheapest slowest» shipping, knowing it was under 10 bucks. When I was told the price of $ 17 I said «That’s a lot more for shipping than the other UPS store.
Now tell me if I’m wrong here, but if I asked you «Wow that’s a lot» you might say, «Well hey you got this, this and this». But No, the reply I got was ‘Are you shipping it to California?’ (Meanwhile they entered in the info not 120 seconds earlier it was going to Tennessee) Only after I swiped and actually had a paper receipt did I realize that my box that could ship a paperback novel cost me over 5 bucks and the kind piece of tape and few peanuts added another fee. (Remember he was kind enough to look out for my supply of scrap bubble wrap and packing tape earlier)
1^st shame on me for not asking every question like asking questions of a child. 2^nd shame on them for not being up front about price as he was «DOING ME FAVORS». Given the two choices, I’d call the man a snake as one of his after the fact-​behind the counter excuse was «I should have asked» Which indirectly I did concerning the high price, so I guess that means he was withholding.
A relatively cheap lesson to learn and pass on (as I had already written the RMA number on the box prior to the great peanut offer of 2010).
Moral: Don’t be deceived by innocent looking people offering favors.