Kmart

Excellent management and staff. I always find want I want here. Often I’ve gone to Khols next door finding myself completely disappointed with the prices at Khols as well as the lack of staff on the floor. KMART has never disappointed me.

It has gotten to the point where I try to avoid the Kmart in Mantua like I try to avoid catching a cold. The outside of the shopping center is depressing, particularly since the Acme closed, and it doesn’t get any less depressing on the inside — dreary lighting, outdated displays, weak selection, empty shelves, low quality, understaffed, and long checkouts are just some of the reasons I try not to come her anymore.
However, I occasionally get in a jam and Kmart is the closest store to my house that is likely to have some things I may need in a jam. So, I found myself this afternoon with not a lot of time, but a really important need. Single handedly, Suzanne changed my perception of this store from a 2 to a 3.
I was wandering through the store and stumbled upon Suzanne. She stopped what she was doing and took me to three different parts of the store showing me different spots where some choices for what I needed were. I found what I needed and asked Suzanne for one more item. She said she did not think they carried it, but that the store down the way did — thanks for the suggestion! However, in an even more surprising twist, Suzanne came back a couple minutes later and told me she had found what I was looking for and told me where to find it.
Suzanne restores my faith that amazing customer service people can be found anywhere. Kmart will certainly not become my go to store until they improve A LOT more, but Suzanne has made Kmart into more of an option for me than they were yesterday.

This store has been around forever and I used to love coming here. Staff complains in front of customers, appearence of the store is messy, signage is poor and you can’t find anything or anyone to help you find what you are looking for in the store. K-​Mart, you’ve really went down hill.