Manzanita Ventures

Wish there was a no stars. Everything the lady mentioned, I to have had to deal with. Pretty much detailed to the «T»

I’ll keep this as brief as possible. This has been a year of headaches dealing w/​Manzanita Ventures and its staff.
In January 2013, my boyfriend and I were searching for a new home to rent when I came across one of Manzanita’s ‘property managers’. We met w/​her and ended up liking a house in the Brookside Community in Stockton.
The house was filthy yet we were assured that it would be cleaned before we signed the lease and moved in– this did not happen. We were told that she would have her ‘girl’ come in and clean after we were moved in– wth? A nice lady did come to the house but it was after we were already living there and the movers had delivered our stuff.
I’ve rented for many years and have always moved into a clean place. When we moved in, it was noted that the house was filled w/​air fresheners as the owner has two dogs and we quickly discovered after the artificial scents had diminished that the smell of pet urine was the reason behind the numerous air fresheners. The carpets had not been cleaned before we moved in and the lady that was hired to clean was just there to do light cleaning– she did not clean the carpets
The ‘property manager’ lacked professionalism and her communication skills were non existent from day one. If and when she would respond to voice mails and emails, the communication was via poorly written text messages/​emails or not at all.
We had a garage door that would go up and down w/​o warning, leaking faucets, toilets, and sprinklers and other random things that went weeks, sometimes months before anything was done. Our furnace went out in December and she acted like it wasn’t an urgent issue– so we sat w/​o heat for several days. There was also a roof rat problem but I won’t bore you w/​the details of that. This is just a few of the issues we experienced. She would pass blame onto the home owner saying that the owner was really busy and hadn’t replied as to whether or not the owner would cover certain fixes– wth? She was just passing the buck– we aren’t stupid and she didn’t want to do her job. The ‘property manager’ made mention several times throughout the year about us being renters– does that warrant treating someone like shit?
We did what we were supposed to do by reporting all concerns by filling out maintenance requests that were emailed to Manzanita’s office admin who happened to be the only person who acted professional and sympathetic during our year of hell.
Email communications and telephone conversations with the ‘property manager’s’ boss were as difficult as dealing w/​the property manager herself. We have since moved on and are happy that we no longer have to deal with Manzanita.