Hertz Rent A Car

When I am picked up by your employee, I would appreciate him not putting on Rush Limbaugh because two black men are in the car. Thank you. It’s unprofessional. We get it. You hate President Obama. I am a paying customer.

It was a very pleasant experience. I never rented from Hertz before because i thought they were the most expensive. Actually, it was cheaper than Enterprise, even on the weekend. The car was great. I’d definitely rent from them again.

I had been here many times and they were always very friendly and helpful. I called today and the man I spoke with on the phone was quite rude and gave me short answers. Not friendly at all. Decided to take my business elsewhere! Horrible customer service.

We had a wonderful experience with Hertz. We decided on a spontaneous trip to Disneyland, and needed a car. I called, went in, and under twenty minutes had a wonderful car.

Worst Hertz I have ever been too.
The guy that was working on Saturday was not helpful at all. I reserve a car that morning, wait in the lobby for 50 minutes then right at noon which is the time they close, he comes out to tell me that they don’t have any more cars left.
You couldn’t come and tell me that before? You guys couldn’t give a courtesy call to tell me you didn’t have anymore cars available?

Got a rental car from them while my car was in the body shop next-​door to them. Unfortunately My daughter found a syringe in the side door but I’m sure that was an oversight :/​Still, not good & No compensation was offered. Other than that I had a smooth experience and would use them again

Thankfully I had a good experience with Hertz and to be honest I’ve had the worse experience with car rentals. I was glad that they had availability on the Fourth of July! The rates of course, weren’t the best… given that it was a holiday but I’m glad that they were able to accommodate me for the weekend. They were prompt and accurate with the charges and I am grateful for that! They did put a hold on my card for 200 $ deposit but I got it back right away after returning the rental. The agent was able to give me a ride back to my home, since we were within the city, so that was nice. I don’t know the name of the lady that helped me but I would recommend her. She worked on July 3^rd. I would ask for her, she was polite throughout my experience.

I’ve never had an issue renting a car until I used Hertz. They refused to drop me and my toddler daughter home. Saying they couldn’t go that far (11 miles). They’re located on a highway/​major street no one even offered to take us into town. They instead offered for me to return the car to another location pay a drop off fee and refuel the car again. I thought that was just absurd. I will never use Hertz again especially this location being that prior to picking up the car I called and asked about pickup and drop offs and they said it wasn’t a problem. Very poor customer service.

Hertz is the laggard in the car rental industry for a reason. I’m more curious how others rate the experience with 4 stars. As a long time and seasoned traveler I stopped renting from Hertz years ago. Unfortunately Hertz was the last choice during my most recent trip due to an unplanned stop. My luck, the car felt like a rental.

I had some issues with the brakes on my car and unfortunately the part that is needed is not available until Monday morning so I needed to rent a car until then. I called enterprise because I was familiar with them but if you are renting a car without going through insurance they make it damn near impossible. They want a utility bill and a paystub which is ridiculous. Also and insurance card is not enough they also want your policy so you can prove your insurance transfers to a rental car which if you have full coverage it does. They also charge $ 45 a day for a compact car. Then they had no cars available for me until 5:00 and I needed a car sooner. I was like forget this so I went online and checked out Hertz and not only are their prices much better but the process was much easier. A drivers license and a credit card is all you need. They also only charge $ 26 per day. I made the reservation and they came and picked me up at home. They are located inside the Manteca Collision Center so it is a very small office. Small but efficient. The girl who came was very nice and engaged me in conversation and made a stressful situation less stressful. Her name was Cory and she was awesome. I got to the office and gave them my license and card and they ran it while Cory cleaned the car up for me. Once she cleaned the car an inspection was done and I was given my paperwork and out of there in 10 minutes. Thus far I am very pleased with their service and I will definitely be going to them for all my future rental car needs. I will update this review once I return the car but so far so good.