Discount Plumbing

I had Roger Castro come to my house today to fix my leaks in the bathroom. I had called him and within 2 hours he was out at my home ready to solve the problem. He gave excellent service and was very friendly. The price were very good as well. I will definitely come to discount plumbing and ask for Roger if any other work needs to be done in my home.
Thank you again!

We had our toilet replaced. We used Unilocal messaging and got a quick on-​line estimate, made the appointment and had the work done today. Kit was prompt and extremely friendly and helpful. I enjoyed having him in my home and the conversation we had. He did a great job and I will call Discount Plumbing again and make sure Kit does the work. The whole process was quick and easy.

This is a small world. i rehabbed a home and Jimmy came out and did an excellent job about a year ago. Today I called on another home and realized it was Jimmy again. Small world. He is to the point on point and fast and friendly.

Our service was done by Elisha, EJ. He was very friendly and respectful of our home. We had a plugged up kitchen sink. EJ was very knowledgeable on how to tackle this problem. He took his time doing all the necessary steps in clearing the drain. After the drain was clear he cleaned the mess under the sink. (Just a little water and some splashes.) EJ ran the water for a good while to be sure the drain was clear, as it was. His years of plumbing experience shows in his work. If you’re looking to unclog a drain I would highly recommend requesting EJ!

Called this company this morning and had a plumber here within 2 hours of my call. They were courteous on the phone and beyond professional. Dispatch even called to let me know Hector would be here in 10 minutes and he followed my request to not ring doorbell as it would wake the baby. Before even starting the job I was told of the cost and I was offered coupon discounts from Kyle at the office! Hector was friendly, professional and didn’t mind my kids were a captive audience ha! The problem was fixed in about 15 minutes. The staff stands out here and the price is beyond fair. I would 100% use them again and will recommend them to anyone in the area! Thank you all!

Thanks to Frank Hampton for excellent work in repairing my disposal! He was fast & efficient. They didn’t charge extra for weekend & he also gave some tips to avoid this from happening again w/​a disposal wrench.

We’ve been using discount since 2009 & we have had nothing but great service. Their teks have had to do some educating as far as what you don’t put down the sink. The prices are fair and the work is quick & the teks are very polite. Dedicated customer right here!
Thanks again guys, you are very professional & caring!

My mom called Roger out from Discount Plumbing for a quote on tree roots in a clogged sewer. Roger came out and at the time was polite and gave her a quote on an immediate fix (snake the sewer) as well as a quote for a clean out. He claimed to be a competent, experienced, master plumber. He stated he could locate her sewer line in just a couple of minutes and would be able to map it for a clean out the same day he did the temporary fix. The work was not performed that day by Roger. That weekend, the weekend after thanksgiving, we were forced to call their 800 number to have someone come out because the sewer was backing up into the shower. At the time Roger stated he wasn’t available and stated they could send someone out to properly perform the snake job and there wouldn’t be any issues. About an hour later Matt showed up, he was here for all of 5 minutes. He climbed on the roof to snake the sewer and didn’t even pull anything out. He had the nerve to tell her that it must have just been clogged toilet paper that he dislodged when he put the auger down the sewer. He was also completely incapable of locating the sewer line and stated that would have to be done later by someone else, of course at another charge. My mom was already charged for the price of 2 plumbers ($ 260) when all she got was a rookie plumber and an idiot associate who didn’t do anything but watch Matt climb on the roof. The next week she called Roger out to locate the sewer for the clean out. When he came he was rude and condescending, he made sure he pointed out the fact that my mom did not have the work performed the first day he came. He truly had the nerve to try and charge extra when she was already told that locating the sewer would be included in the original quote to snake the drain. He had the nerve to argue with my mom on her front porch getting loud and making a scene for the neighbors. She asked him to leave and closed the front door on him. We contacted another plumber who not only agreed to do the clean out at a cheaper price but also gave us information about the city and what is legal and what is not. I have never experienced such cheats who are just trying to get a dollar out of someone without proper work. Past plumbers have come out to snake the drain and have been incredibly successful, pulling large roots out and doing the job for a fraction of the price we were charged here. I WILL be contacting the BBB and making a complaint as well as requesting ALL of our money back from the company. We still have issues with our sewer and this is currently an ongoing problem being taken care of by a better, more professional, more reasonably priced company. I would never recommend this company to anyone at anytime!

Frank Hampton is the most humble and hardworking guy you got and he is respectful of his enviroment when he enters your house he smiles conversates and treats you like he is there for you and he gets thebjob done right the first time. in my own words he may be the ambassador of plumbers. lol…but yea ge did a great job and he gave honest estimate along with his honest work. Thanks Frank i wont be dancing on the toilet doing the nae nae any more.

NEVER USE THIS COMPANY!!!
It was Sunday and our water heater went out. My mother in law called these guys they came out and for $ 1600 replaced our water heater. My husband called to complain and «Frank» called him back and basically made a joke of this. I will never use your plumbing agency again and I am 100% certain that you saw her Jaguar in the garage and you saw the opportunity to take advantage. But did you notice the broken windshield and all the other issues that car has? Shame on you Frank for ripping people off… shame! This company is giving my family the run around. They do not want to right their wrong. This is price gouging at its finest folks. When asked why the price was so high was informed it was for a warranty that automatically comes with the water heater. WOW Please do not give these crooks your business. **after arguing back and forth and threatening to call the BBB yes a $ 400 refund was given. It was not easy to get these guys to do the RIGHT thing but they finally did and gave us the refund. So do not act as if you wanted to do the right thing at first… SMH

My toilet wasn’t flushing. When I went to flush it, the bowl would fill up with water really high and then just sit there for a minute and then would eventually flush after a minute or so and then the water would be really low in the bowl after. I called Discount Plumbing and spoke to Nate. Nate is a really cool guy and even told me how I could get a discount by going on Unilocal or their website to save me a few dollars instead of not saying anything and letting me pay full price because I did not know about the coupons. The other awesome thing is Nate was able to get one of his guys (Jesse I think.) out to my house in about an hour from me calling, talk about accommodating. Jesse comes in and is able to fix it by holding down the handle and then says, I’ll just need you to sign this paper and I’ll be on my way. No charge! Talk about honest. Other plumbers may have dinged me just for them coming out but Jesse and Nate basically just said keep us in mind for the future and have a good day. Awesome interaction and experience with this company. I would highly recommend them for all your plumbing needs and will not hesitate to refer them to family or friends.

After I wrote the Unilocal review, someone from Discount Plumbing contacted me to let me know that they were going to refund me my money. Although I never expected this, I am happy that they have taken my feedback seriously to improve how they conduct business. The reason I am not going to give a 4 star is because I still believe a few basic measures need to be put in place such as training the staff to be able to deal with all kinds of plumbing/​gas issues, investing in the right equipment to be able to detect gas leaks (pressure tester), and customer service by the field staff. Smiling at a customer and politely slapping them with a bill for unauthorized work does not mean good customer service.

For the past month I’ve had the new homebuyer’s nightmare to contend with, but Discount Plumbing went the extra mile to make sure we were well taken care of.
We had just purchased our home when we smelled gas. Called PG&E and our gas was shut off until we could fix it. Turns out, we needed our entire gas line replaced! Yikes! We fought with our awful home warranty company (Old Republic) to get it fixed for nearly a month, and Discount Plumbing dealt with the uncooperative people at Old Republic with class and great communication.
In the end, Discount Plumbing replaced our line and was extremely professional, prompt, and understanding. THANKS TO HECTOR, NATHANIEL, and PHIL FOR THE AWESOME SERVICE!

I have been thoroughly impressed with the response time and level of service that I have received with Discount Plumbing. I have called on them two separate times for minor plumbing emergencies. Both times I contacted them in the evening and I had a plumber (Hector) at my front door first thing the next morning. Hector has been nothing but professional, and managed to solve both issues in an effective and timely manner. I found their prices to be very fair, and a good value for the quick and professional service that I received. I will continue to use discount plumbing and would not hesitate to recommend them to anyone who needs a good, honest plumber.

Was a great experience! Outstanding work and professional. Best customer service from a plumbing ever.

I had a small problem with a main line backup. They came out and fixed it once but it backed up less than a week later. When I called them back I thought there might be a hassle. Rodger came out fixed the problem. At NO CHARGE. Explained everything to me and answered all my questions. It is nice to have guys like Rodger out there.

Do not use this company! I really wish I would have read all the reviews before calling «Discount Plumbing» when I called the company I was told that they gave free estimates and I would not be charged for anything I did not authorize. Unfortunately that was not true! When «Frank» the plumber showed up he came in, looked under the sink, went out to his truck, came back with some plumbers tape & proceeded to tape some pipes, BUT he DID NOT ask me if he could do this and he gave me the impression that there would be no charge for a little bit of tape. I had to leave before Frank could give an estimate, but I left my nephew there so that he could call me and give me the estimate as soon as Frank was done determining what the problem was, however I DID NOT get such a call, I DID NOT get an estimate, I DID NOT get anything in writing!!. When I arrived home my husband was there and said that Frank had charged us for NOT fixing ANYTHING! He put tape on a couple of pipes knowing very well that would not fix the problem because «Frank» told my husband and nephew that there was a leak behind the wall. When my husband called Discount Plumbing’s office to explain the situation & find out why we were charged, the woman who answered the phone was very rude and told my husband he would have to talk to the manager who just so happened to NOT be available for a few days. It seems to me that this company is out to scam people by charging for work the company did not do, or by charging for unauthorized or unnecessary work. My advice would be to go with a company besides «Discount Plumbing»

I had Frank come out to my home to check on some drain leaks under my house and a water leak in the upstairs bathroom. He was professional, funny, and down to earth. He will be my plumber until he retires.
Prices are reasonable when people complain about trades costing a lot remember the company needs to pay wages, overhead, insurance, tools, vehicles ext.
Frank gives you your moneys worth!

I am very happy with the work Discount Plumbing completed at my home. I called them at 11am to replace a broken drainage pipe in my basement and the work was completed by 2pm. Matt & Roger did an excellent job. Another plumbing company gave me a ridiculous estimate of $ 2800. I paid Discount Plumbing $ 495. Thank you for saving me money.

This company stands by their work. They did a major re-​piping job for us a little over 4 years ago. Long story short our built-​in frig was replaced and we found out that water line to frig was somehow missed in the re-​piping.
No problem — I called Discount plumbing and explained my issue and came out to investigate. Once they confirmed that the line was missed they fixed at no charge. If you are looking for a plumber that does good work and stands by their work call Discount Plumber.