AT&T

Somebody HELP! I logged into my ATT​.NET account a huge disgusting picture of Hilary Clinton’s face took up most of my screen with a button to push to add me to her list. I don’t need my e-​mal and mobile phone provider to push their political views on me and especilally a crazy woman that sends US secrects from her personal e-​mail. PLEASE remove this distgusting picture from my e-​mail. I pay you! You don’t pay me!

Customer service is TERRIBLE! The rep that met me at the door (I failed to get her name) acted as if I was bothering her trying to get information about updating my phone. I walked out within 5 minutes of the contact. Called the manager to complain and she wasn’t anymore helpful. They really need training in customer service. Go anywhere else. There is a reason the store is empty.

Called ahead to be assured that I could switch my account from Verizon to AT&T. Spoke to a lady who assured me it would be easy. I’d get a credit for my old phone as well as a credit for switching. When I arrived they got to me pretty quickly. I informed them of the conversation and the rep seemed to understand. This is where it starts to go down hill. After the phone activation I asked when id be credited the amounts told to me by the person on the phone. I was informed I was getting NOTHING! I could only get that if I agreed to a «next plan». When I asked for the manager she was unapologetic. Judy, seemed to lack basic customer service know how. I asked her what could be done and she just said «nothing». I spent over an hour at the store to get nothing except a trip back to Verizon to reactivate my account because AT&T canceled it. This is not a place to go. Trust me.

do not buy any at&t products. they do not stand behind it. they claim lifetime warranty but its not.

Lets face it NOBODY ever enjoys a trip to the AT&T Store, but since I had to go in for company accounts, this was perhaps the easiest trip I’ve made into a service provider store thus far. Unfortunately I showed up at 9am because the store I used to visit in Reno was always open at 9 am, and was a bit grumpy to see that this store doesn’t open until 10am :(… but that isn’t necessarily anyone at this particular stores fault; I just assumed that AT&T had consistent hours for all of their stores, and I should have checked ahead of time. Frank was my representative that assisted me, we have accounts with both Verizon and AT&T and have been dealing with tricky issues for switching over accounts, cancelling accounts, information about new phones, cancellation fees, phone fees, fees, fees, fees, in all reality, it is INSANE that companies get away with murder for technology fees, but… Frank has all the answers to my questions, got one of our accounts switched over, waived a transfer fee, and had information on the tablets we are interested in purchasing. All in all this was a pretty stress free trip to the AT&T store, and I will definitely be asking for Frank the next time I go back!

My phone stopped charging on vacation. I ordered another. Promised next day, with a free notebook. I spent about 2 hours per day either on line, or with AT &T Customer Service, for 5 or 6 days. No phone. My bill has always been paid, for about 30 years. My business is through my phone. I am suffering financially because they have not sent a phone. Leaving east coast now, going home, traveling without a phone. Disgusted. I will cancel ATand T, Direct TV, and not recommend anymore.

I have never been more upset. first we went to upgrade my sisters phone for her and she used my moms upgrade no big deal. Then they told us we had to switch the SIM card in my moms phone? (Not the line we were upgrading?) so we got two new SIM cards? Anyway we told the lady helping us that we had really important emails on the phone from my dad who passed away 2 years ago and would it affect those in any way? She assured us it wouldn’t and all the voicemails would still be there. Once we realized they were gone my mom started to tear up trying not to cry. She was perplexed at why they weren’t there and tried to see if she could fine them. Asked her supervisor and he said they were gone for good! Obviously we were devastated. My husband took me back that evening where we told them what happened to see if anything could be done to retrieve the precious voicemails and the young lady trying to help asked her «managers» and they were rude and cold and said nope their gone. I told them they should inform all of their employees that this happens as they are the reason they are gone (explaining why they were so important) all while never looking at me straight on says «oh yeah sorry» I had to walk about as I burst into tears. My mom went back today as her is screwed up every since the original girl touched it and they blew her off saying its not their fault! I will NEVER go back to this store and I am looking into spending my money elsewhere

I had the most amazing experience at AT&T with Kenneth C. I am totally incapable of reading and putting into action any of the many things that I want to do with my new IPhone but he was very patient, and with me that is very important, and helped me more than I could have ever hoped for. Thank you again Kenneth for making my phone a friend instead of a foe…

Good employees not so crowded like other stores. Came in to buy an iPhone 6 plus experience was great was frustrating at all everything was explained to me before we proceeded with the upgrade. Ended up getting a tablet too with my purchase. And a case for under 120 that was great job manteca store

My mom and I came in because we had a few questions regarding our phone bill and Kenny (att employee) was the gentleman that was assigned to assist us. It was just an overall awkward and frustrating experience from the moment he approached us. He stood there with his iPad with absolutely no people skills, super condescending and rude attitude. I told him we would cancel and switch due to the costumer service and his reply was «okay» .he was short with his answers, laughed while I asked him a question and didn’t help us at all. So sad and a complete waste of time. I hope the manager reads these reviews because the staff should have some proper training in how to approach and speak to the customers.

Thalia is amazing she just helped me fix my phone and helped me save money! She is a keeper

Never really had a issue here, just hate that I walk in even with a simple return and I still have to be checked in and wait for a return. It wasn’t a phone return just a case. Other than that no problem. I also can’t figure out why they won’t answer the phone during the day?

I wish I could give this store less than 1 star, but I guess that’s not an option. I went to my local Manteca AT&T store for the first and last time today for help with my disabled, nonfunctional phone (it’s less than 6 months old). I was immediately given the «not our problem» line. Coupled with the condescending and patronizing manner in which the salesperson spoke to me the whole time, the whole experience left me angry and frustrated with the entire situation. Handled differently, this could have easily just been a simple customer service visit and I would have left knowing that I had to go to the Stockton «courtesy» warranty location without the anger and frustration I feel now. Instead, because I was treated with such a disrespectful and patronizing attitude by the salesperson there, I’m just simply angry. I will never visit that store again. I will happily make the drive to another city to avoid dealing with the sales reps at that location.

Rude… rude…oh did I say rude!

Great service. Amber and Kenneth C helped me out and provided great service

I see that a lot of people had bad experience here. That saddens me because I have had nothing but the best service here. I came on a Thursday to get a screen protector for my iphone and to buy my mom a case for her new iphone. I was helped by Lorenzo and he was SO personable. He was asking me all about my husband and my son who was with me. He went out of his way to search for other phone cases that weren’t on the floor yet and put the protectors on without any blemishes. Two days later I came back in with my phone to switch her case and a different guy helped us (can’t remember his name but it started with an A) and he was super nice as well. He made sure to remember both of our names (and my mom doesn’t have an easy name to remember either!) and help us in the best way possible. He put my mom’s screen protector on perfectly as well. Lorenzo even came over to say hi again and remembered me. My mom and I left there so happy and said that every business should strive to have similar customer service. It was great. Definitely recommend this location!

Took the new promo for galaxy s4 and get a new tablet with it, I have the phone but still no tablet, wtf?
I was told I have to wait a few days as they were on backorder, I say ok. Got the phone on nov 17 and today is nov 27. They could make a new one in that amount of time. If you have a promotion, makes sense to have enough tablets on hand. Sad day for ATT.

I just moved to Manteca and was looking for an AT&T store. This one was close to my house. Me and my family came in the other night and had the worst experience ever at an AT&T store the guy was very rude and talked to us like we were stupid. When it came to asking about the phones he told us to go look at other stores! I was wanting to buy a new phone from there not target. This guy was a joke never go and deal with Kenneth C. He won’t help you at all!!!

This store has the worst customer service ever! Employees are always standing around doing nothing while you wait. I went there re: home Internet. I spoke to 4 people who told me it wouldn’t be any problem but they were not there to assist people, I had to wait for another employee. Once I was finally helped by an employee he told me that they don’t offer home Internet in Manteca. Why do you advertise it in your store in Manteca if you don’t offer it? Also why didn’t the 4 employees whom I spoke to about home Internet say anything! So irritating.

Your average cell phone store, nothing really to rave about here.
The only problem I had was I couldn’t use my debt card to buy the iPhone 4. Really what year is this!!!, Gave some lame excuse
Everything is marked up in price, because its a ATT store, I normally buy stuff i need for my phones at walmart or eBay.