Doug Mapstone, Inc.

I had Doug Mapstone out to give a yearly check on my heating system before winter set in. The tech was polite and on time, but he was much more interested in selling me some sort of advanced monitoring gadget for my system than do what he was asked to do — just check the system. I had a minor part (a fluorescent tube that supposably reduces dust) that I had the option of replacing. After deciding to do so, the tech. told me he would order the part and call when it came. Nearly a year later, I’m still waiting. In all, the service wasn’t bad, but clearly not impressive.
There was a Mapstone Heating and Plumbing when I moved to the area about 4 years ago. They were fantastic! I understand that the owners of these two Mapstones are related. I don’t know what happened to the first Mapstone H&P other than they went out of business or Doug Mapstone incorporated them into his business, but Doug Mapstone should take some lessons from the other Mapstone.