TraxNYC

Nice watches but regarding jewelry n the way the place is set up very shady buzz you in here then go here n they got a lot of style jewelry out just don’t like the whole system got a watch but it broke easy the band went back to get it fixed there n they did a not the same quality finish

Originally gave them a 1 star review due to an item I ordered taking nearly a month to arrive, however I was called today by their VP Paul who explained the reason behind the delays (Jewish holidays) and he gave me a very genuine apology and a great deal on my next purchase. The fact that someone so high up would take the time to call and explain a situation like this really shows they do care about their customers.
Overall pretty satisfied with my purchase. I got a great deal on a diamond chain, there were a few stones in there that are below the advertised clarity, but a good purchase nonetheless and would buy from them again in the future.

I am obsessed with jewelry and is always looking for the best deals on quality pieces. I stumbled across Trax through Instagram and thought that I would never be able to afford anything from them (they provide jewelry to celebrities) but I was wrong. I checked out their website and found a pair of white gold initial earrings with diamonds for a great price but before I added it to my shopping cart I did my research.
Trax not only has a good reputation and website that breaks down literally everything for the customer, they also have an awesome youtube channel dedicating to educating their shoppers about jewelry including the history of it. That is very rare these days.
Anyway, after much obsessing I ordered the earrings and they arrived a day late but customer service was patient enough to stick with me on the phone for 20 minutes to figure everything out. My earrings were packaged securely inside a pretty white box and came with certificates inside of a folder. If Trax isn’t a respectable business I don’t know what is. They truly care about their customers. I will be purchasing again with them in the future.

Just received my items a few days ago. This is my 2^nd purchase from Trax. Product craftsmanship and quality is top notch, can’t beat it. Lou always takes care of me. I told him I need my stuff my Friday because I’m going out of town for an event and I want to be wearing it then. He honored his promise & service by having it delivered to me by then. Next purchase might be a watch sometime soon.

2^nd time doing business with them and 2^nd time received wonderful service from Lou! This time around was for the fiancé’s wedding bands and like before, my socks were knocked off. I will continue to do business with them and have already referred friends and family to them. Lou is on the ball and a pleasure to work with. I will be going back for a 3^rd time very soon to purchase my own wedding band. The service and quality of the products… how can someone not do business with TraxNYC.

is the only place to buy real solid gold at great prices. I live in California and searched for months for the right chain. I found trax online and was skeptical at first. However i was able to get my custom made miami cuban for thousands less. The quality is outstanding. They even give you an option to make an offer which i did and my offer was accepted. I never made a purchase of this magnitude online so i was a little worried. My chain arrived through fed ex and i took it to get verified immediately the same day. Not only was the chain 14k solid gold it was also 10 grams heavier than my order. Traxnyc is the only place to buy gold. The customer service was great and the prices amazing. I guess there non commission and are more focussed on volume than huge margins on every item. I will be a customer for life and i recommend anyone looking for gold to purchase through them. Thanks traxnyc you came through big time!

I rarely write reviews, but when I do that means I was really impressed!
Ordered a Star of David from TraxNYC and got a beautiful unique piece for a reasonable price. It was shipped fast and secure! And when i called to check on it the staff were very professional. Pictures don’t do it justice! Thank you!!! Excellent experience for me!

I came to this jewelry store looking for a custom made ring, and they did a great job in designing it. The style was exactly what I wanted. I had a tanzanite and two diamonds that I inherited. I looked for the perfect place to make me a custom ring. I had searched long and hard before finding TraxNYC, and I am so glad that I did.
The stones were set perfectly. The large tanzanite in the middle, with two diamonds on each side. It took about 2 weeks, which is typical for the custom made ring I received. The wait was worth it. The quality was really good for the price. I was definitely very happy with what I received. Also, David’s help was much appreciated, the entire way I relied on him for great customer service.

I am a bit taken back by some of these reviews. After purchasing several item from this places I would be doing them an injustice by not expressing my opinion. Every time I go to this place I feel like I’m treated like family. I usually deal with Paul or Lou and they are some of the most professional salesmen I have ever dealt with. They are not there to upsell you. They are there to help you make the very best purchase you can; and make your money stretch. Unlike most places, they do not work on commission and that is why their primary goal is to help the customers and not themselves.
By far my favorite item that I bought from them was a diamond watch that cost me $ 1,000.00. I saw the same item at another store and it cost about $ 250-​$ 300 more there. I later found out that they work directly with the manufacturers and this is one of the reasons why their prices are so much better. The watch came with a warranty and an appraisal. After wearing the watch for 2 years I decided to get another band for it to change the way it looks. I went back to TraxNYC and they gave me an amazing deal on several watch bands and even cleaned by watch as a courtesy.
If you have never been to TraxNYC, you are doing yourself a disservice. They have a private showroom and your eyes will absolutely scatter as soon as you walk into the room, from all the beautiful jewelry there. It is impossible to go there and not purchase something incredible. They have a selection of jewelry for individuals who want to spend $ 100 or $ 100,000 and you are guaranteed to leave happy. The best part about this company is that they build lasting relationships with their customers.
I can’t say enough good things about this company. My next purchase will definitely be a custom engagement ring. Thank you Paul and Lou for all your years of dedication, jewelry knowledge and professionalism.

very nice! i ordered online from traxnyc and got my items in a very timely manner :) the items look great and are just as described online!

TRAX NYC is the best place in New York to go to for jewelry. So many options and the perfect place for a nice, luxury gift for yourself or a loved one. They have great customer service and are more than accommodating. They can find you whatever you want and if they don’t have it they can customize a piece for you too! Also they are reasonably priced so everyone wins. Definitely worth checking out if you are in New York but if not check out their website.

This company has to be the worst I’ve ever worked with. EVER. I ordered a custom pendant (14k white gold guitar pic) for my husband for Christmas. I placed the custom order in late November and was guaranteed delivery by Christmas time. I spoke to Ben several times over the phone making sure the order was exactly what I wanted. In the beginning they are great… but once you pay for it… forget about getting decent service. So I spoke with Ben on an off periodically while they were making the pendant. Well, the closer it came to Christmas, the more nervous I became. I was no longer able to get in contact with Ben. I had heard nothing in a couple weeks so I tried calling. I was told to call back in 20 minutes. So I did… I was told the same thing again. This went on for DAYS! Every time I called, the guy on the phone would tell me I needed to speak with Ben but apparently Ben is ALWAYS helping customers on the show room floor. What am i?! Am I not a paying customer too?! Just because I cant physically walk into your NYC store I get put on the back burner?! I honestly think they didnt care because I was spending less than $ 400. So finally I had the last straw, the guy said to call back… I told him every time I call back Im told to call back again and Ben never returns my calls. So finally, a week before xmas, I talk to some guy on the phone (not Ben of course) and he says its ready but it just needs to be polished and cleaned up. Great… sounds like I will have it on time. NOPE! not a chance. A few more days (about 2 days before xmas eve) they say they are shipping it express to arrive xmas eve. Well, xmas eve arrives. No pendent. I call… am put on hold for 20 minutes then TOLD TO CALL BACK IN 20 MINUTES! So, reluctantly, I call back in 20 minutes. The phone rings and rings and rings. Nobody there. No answer. No pendent that was guaranteed by xmas. My husband didnt have anything to open xmas morning except for a few small cheesy things. They ruined my holiday.
All they had to do was polish it and get it out the door but that didnt happen. So it gets better… after playing this phone tag game for another 3 weeks… it finally arrives… 3 weeks AFTER xmas. No apologies. No discount. Nothing. And I was not happy with the finished product to say the least. The gold had several blemishes in it, not smooth at all. Our initial were supposed to ENGRAVED on the back… they laser engraved them instead. Looks horrible. The engraving looks nothing like my hand writing (as it was supposed to) and it looks like it was written by a 5 year old. Horrible experience. This company takes the cake as one of the WORST all time online shopping experiences ever.

I must say… TraxNYC came correct! I had an issue with a necklace I purchased from them that was giving me a rash. I then tried to get a refund and met with some resistance due to the fact that so much time had passed since I made the original purchase. After giving up and some months passing, Paul called me up to make it right and he processed my refund on the spot! This was great news to me! I was very impressed with this customer service and the attention, Paul had to get this situation sorted out. He did the right thing and that goes a long way in my book. Respect TraxNYC

Ok let start off by saying I love love love this place. I see that there were some complaints, but I live in NYC so I was able to go there in person. That makes a big difference. I went to the place with my money saw my ring got it and am very very happy. The customer service is exceptional. I had a 4,000 budget and he gave me a ring that was more expensive for that price. I will be going back tomorrow to get my earrings to match my ring. Oh FYI if u go there in person and make a nice purchase you might get a shot.

¹²⁄₂₀₁₁ my engagement ring was bought from Trax.
We had a beyond terrible experience with an associate named Bryan.
**THE RING THAT WE PAID FOR, WAS NOT THE RING THAT WE RECEIVED.**
The paperwork that they sent me with the ring was **FALSE.**
It stated that the ring was 2.35 carats (see photo), when in real life it was 1.2 carats.
The ring we PAID for was 1.8cts, with g-​h (near colorless) diamonds.
The unwanted ring that they had sent me had dark grey ones, and one that was dark urine yellow (see pictures). Also, they didn’t even size it before they sent it to me, it was 2 sizes too small. So, I couldn’t even wear it!
I sent the ring to have it sized. Bryan told me would be free; and later tried to charge me for the service. They also sent it back to me missing a diamond, and then blamed it on the shipping… even though there wasn’t a loose diamond in the packaging.
I was given no other options for this ring. So, I just decided to live with it, and cut this drama out of my life… I couldn’t bare to argue with Bryan and this company anymore. Bryan was rude, would barely answer the phone, I felt like a stalker, waiting for the next email, or for the next phone call. I joined Unilocal recently, and left them a *one star review a few weeks ago.
*6/​19*
Paul at Trax, is willing to exchange my current ring for a different one. One that I actually pick out and like (what a concept!!!). I was skeptical at first, because I wasn’t sure how I was going to handle another ring disappointment.
I am told that Bryan is ***no longer*** with the company because he wasn’t much of a people person… Hmmm. Guess I’m not as «disturbed», like a previous reviewer (filtered review) had made me out to be. I’m sure if he bought a ring for his wife, and didn’t get what he paid for, he wouldn’t be a happy camper either.
This is my first time interacting with Paul, who informed us that he had just learned about my situation a few hours ago. doesn’t surprise me. That Bryan character didn’t sound like he was going to share this large of a mistake with anybody. I am still in shock, after all this time the way this was handled.
Paul starts sending emails, telling me that he has over 40 rings for me to choose from to replace my icky one. Not crazy about any of them, I ask Paul for more suggestions while I look at the TRAX website.
Paul says that as soon as I pick a ring and ship him my old one, he will let me have a new ring sent to me. I tell him I am going to hold off on shipping until I know the ring I want is IN stock, and made at the right size… Seeing how that was the problem we ran into last year. It took someone 5 days to send an email, (not even call) that the ring that we had already paid for was «out of stock».
Looking on their website, I find 3 rings I like. We agreed to stick to the budget of the original price of the first order back in 2011, and I select a ring out of the 3. I try to call Paul on the number he gave me, with no answer.
Mailbox is full, and I am unable to leave a message… Frustrating ! !
I know that there is a 3 hour time difference from Las Vegas to New York, and that only complicates things more.
*6/​21*
Paul informs me that he does have the ring I like in the showroom, but sizing it to an 8 would ruin it. of course, my first choice would have been too easy to just happen smoothly…
He sends me 2 more pictures of rings that are «similar» to the un-​size-​able ring… Still, I wasn’t crazy about the ones he sent, so I picked the 2^nd ring from their website.
*6/​24*
Paul emails me, and lets me know that the ring I want, he only has in Yellow gold, and is working on getting it in white.
This makes their website VERY misleading to me, because I’m looking at it right NOW, in WHITE gold.
I think that the website needs some major upgrading… If you’re out of something, it should say «out of stock», like most major companies do. I think that would eliminate a lot of confusion and frustration… Just my honest opinion.
*6/​26*
I am not sure what happened to the ring that he was looking for in white gold, but I receive an email from Paul again. Saying that he found a different ring, that was more than what we paid for originally.
He sent me pictures, and I was in LOVE.
⁶⁄₂₉
My new ring arrives, and O M G.
The only down side, is that it didn’t fit…
The ring has a very thick band, which made it too tight, and it had to be sized up. Not exactly what I wanted to be doing on my Saturday morning.
I am very grateful that Paul has given us this opportunity for me to have a new ring. He seemed very sincere in the apology he gave me for Bryan’s behavior.
Words can not express my gratitude. I have a ring that I LOVE, and that I love to show off… it is LIGHT YEARS better than the old one that they sent me.
3 Stars, we are A-​OK!
Thank you Paul and the TRAX family

I bought a 2ct rodeo from trax nyc and 5yrs ago and the quality of the the watch is impecable. I still have the watch today. When i needed the battery replaced they replaced it without any issues. I love this place and would recommend them to all my friends and family

I live in the San Francisco Bay Area and I’ve purchased a few items from WWW​.TRAXNYC​.COM. Not only is there jewelry affordable but of the best quality for the dollar your spending! It’s like being able to buy great quality jewelry at an affordable price! Dealing with them is easy. You purchase the item. You can pay via a credit card or bank wire which they give you discount if you do a direct wire transfer. Read the fine print and FAQ’s on the site and I’m sure you wont have a BAD EXPERIENCE. But I’m also educated in jewelry, I understand the 3-C’s Color, Cut, Clarity. I know the market price of gold & silver. But with me they were reachable all the time for any questions via phone, email or live online. I’ve saved thousands of dollars buying from TRAX NYC! I will be a loyal customer for the rest of my life!

$ 6,500 gold and diamond chain purchased through TraxNYC.
–Total miscommunication with company and sales rep from the jump. He lost our payment (Yes, actually lost it). Did NOT mail our item out until almost 2 weeks after the transaction was processed. When we REPEATEDLY called the company (at least 3 times/​day) to find out where our money and/​or product was, we either got a very unprofessional, «Yeah yeah, we’ll call you back, he’ll call you back» or just a steadily ringing line with no answer at all. We even tried to make excuses in our head and to eachother for them… «Maybe they’re just working on the piece?».
NO. They we not.
The sales rep told us, when we were actually able to get him on the line, that the piece «was already made when you saw it for purchase online». We of course ended up receiving our package… via the regular mail man, shipped via regular ground snail mail, with absolutely no type of package insurance placed on it (Didn’t I pay extra for that???).
–The typed «formal» appraisals they include with your purchase? Please take the following advice seriously:
DO NOT RELY AT ALL ON THE NUMBERS PROVIDED!!!
The weight they gave was ridiculously off. The amout of carats (diamonds) was ridiculously off. The price quote? DEAR LORD!!! That is also ridiculously off. When it was taken in for an appraisal three days ago, I damn near had a heart attack when I was told it’s current value. It is nowhere near what we paid… it’s worth is roughly 20% what we paid. They put a disclaimer on the appraisal sheet… in regard to the price/​monetary worth. There is no disclaimer to weight… as there SHOULDN’T BE. How are you going to say you’re reputable… but y’all don’t even know how to properly weigh and record your pieces?
Next step (s)?
1. I’m taking the piece to get magnetized… I almost don’t even trust that it is %100 reall gold.
2. File a claim with the BBB of New York State against these guys.
3. Make sure I NEVER purchase jewelry online again!!!

Very good customer service and they will make sure your happy with the piece you choose. The shipping was quick and the item was such good quality and very crisp… Thanks Paul (Mazza)