TD Bank

The customer service here is horrible. Point blank I don’t even bank there it’s close to my job & the cab driver gave me a ripped 50.00 for my change so I simply took it in there to swap it out. I’m standing in line the teller was available as I walked up she didn’t even greet me. I explained to her I just want to swap out a bill then she looked at me like I was speaking a different language. I handed her the bill in her hand and she gave me a new one as my hand was out she put in on the counter. Total disrespect! I feel sorry for the people that do bank with them that have to deal with such horrible service! I wish I would’ve saw her name but she is brown skin & short black hair!

Nothing but professional people. Never long lines. Always friendly and helpful. When I had a direct deposit issue, the bank manager called SSI and her main office to quickly resolve the issue. I also enjoy the police security in the branch.

customer service sucks. the lady with the pie fake is a b**** ! I can’t stand a personality so I walk to the other td.

Do not use this branch! Esp. Elders!
They will publically humilliate you and lie about procedures even with cameras rolling.
I went to pay a bill of my father’s. They refused to accept a payment, although I am listed to do so and discussed this payment two days earlier with a personal banker and with phone reps. then. As my father searched for his SS number because he forgot his glasses and took apart his wallet providing every ID, his drivers license and several others with his picture and SS number, both the manager and floor attendant loudly humiliated both my father and I, eventually both hanging up on the TD bank phone they called, never confirming my right to pay the bill then and there or confirming my dad’s identity. Then suddenly the manager admitted I we could do our banking there and accepted our payment after a tortuous hour, summarily dismissing us after lying that the bank could handle none of our services anymore.

Chris is absolutely right. TD Bank is so unprofessional and rude. My girlfriend is from China and her mother sent her a sum of money and the agent copied the swift coding number wrong and my girlfriend has STILL been unable to receive the money.
When we called the bank, the woman that answered, MICHELE actually told my girlfriend that she should have anticipated a problem and had her mother send the money earlier as an act to plan for contingencies. I lost my mind when I heard this! I demanded to speak to her manager, she kept me on hold for 5 mins only to come back to tell me that she discussed the issue with her manager and there was nothing she could do. I said «I don’t want you to talk to her for me, I asked for TO TALK TO YOUR MANAGER!»
Then I was transferred to the manager and we were on the phone for another 20 mins while he put me on hold about 5 times so he could «search.»
Lyn is closing her account the min after this mess is taken care of.
This bank is the worst most unprofessional bank in the history of banking.
Be smart, AVOID TD BANK AT ALL COSTS!

unprofessional, rude, and just plain angry. I went to the branch to check on questionable activities on my new account but instead was haggled as if I was trying to run a scam. After I asked them to look up the information, they found a check that I didn’t use considering I didn’t receive the checks. Yet I still had to defend myself, ridiculous, I open an account to get it fraudulent charges and the then goto the branch to be confronted by angry unqualified reps. RUN AWAY from TD «america’s most convenient bank to get ripped off from»

I have been a customer of TDBANK for 10 months now and I always see their signs saying they provide «Legendary Service» and «Hassle-​Free Banking» and that may be true if all you need are free pens and free dog biscuits. If your account and your wallet get stolen that is far from true… all I wanted to do was to close my old account and reopen a new one, should be pretty easy, right. The «sales people», thats what they call bankers at TDbank, were unable to carry over any of the existing relationship credits I had with the bank – they say the system just will not let them, so I ended up with a new account with 12 day check clearing requirements and no relationship credit for overdrafts. I have never found a bank that was more of a «hassle» to deal with in a moment when I needed just a little «service» to ease the nightmare of having my wallet stolen and having to replace all my ID and Cards. If this is their idea of «Legendary Service» and «Hassle-​Free Banking» I can not imagine what a hassle might look like to them. As soon as I wind down my account I intend to close it. I recommend anyone who is looking to establish a new banking relationship look elsewhere.