Starbucks

15 min for a latte when they aren’t busy because they forget? Then proceed to make drinks for other customers first

I thought I’d been to the worst Starbucks in New York City. I was wrong. This is by far the worst. Considering the location, and the huge indoor adjacent space, you would think this place would shine but that is not the case. Here are the problems:
— Rude Baristas, inattentive, eye rolling, nasty, yakking and gabbing about the customers.
— Sometimes the pricing seems random. I have been overcharged on numerous occasions.
— The wait time for drinks is ridiculous and more often than not the drinks are made wrong adding to the wait time.
I won’t go here anymore. End of story.

Not that it makes any difference to them, obviously, but I have officially boycotted this Starbucks. While I didn’t think it was possible, service somehow has only gotten worse.

The staff is extremely rude! They make you feel as if you’re bothering them by being there. The guy that made the coffee for us rudely placed our order on the counter without calling our names or even saying which one was which. When we asked him which one was the latte, he mumbled something we couldn’t even understand and walked away. The sitting area is dirty and smelly, which goes to show that the rude staff doesn’t take the time to clean up either. Terrible customer service! Worst Starbucks I’ve ever been too!!!

We look for an Starbucks in a cold night and finally found this place. I would give 0 star to this store. The most rude staff ever!!!

I work in the building and have come to this location everyday for over 18^th months and have never had a bad experience. The line is always long but the staff gets people in and out of there so quickly. The staff is kind, efficient, and even remembers my daily order! Huge shoutout to manager Danielle for always making sure things run smoothly — she is AMAZING.

Fast, quick, and New York friendly. Came here every morning during my trip and they have always take a care if all my orders and have been efficient. Not sure hay it has low ratings :/

I’ve never been to a Starbucks where I’ve had such a negative experience before. You figure with their address, being on 5^th ave, they would give extra attention to their patronage. I’m a gold star member, and Delano and his staff denied my my refill. That’s one of the benefits of having a rewards card, is to get the perks. But when I asked, I was questioned twice, once by the clerk and once by the supervisor… was I at their store. Truth is, my wife and I were hanging in the booth right next to the counter. I will continue to use atarbucks, just NEVER at that location. They really have to be careful of whom they hire to represent the brand. That crew just doesn’t cut it.

Three stars for going heavy on the mocha syrup, but lost a star for mixing up my food order. I can only imagine what the person who for my food is thinking now.

When it is snowing, blistery and freezing cold, a tiny ultra busy Starbucks is a necessary stop first thing in the morning. Happily, there are many places to sit in the building lobby after waiting in line for quite a while.

I’ve been to sooo many starbucks and they always add skim milk into my VENTI ICE COFFEE when I tell them as I placed the order. This one was sooo lazy they told me to add it myself. This is my boss’s drink so I didn’t know what was skim milk. I asked the lady is non-​fat milk the same as skim milk. They didn’t say yes or no. said «it’s right there». no help at all. The workers are not nice here. If you don’t like working there then quit. I know it was a dumb question but I obviously asked because I wasn’t sure SINCE YOU DIDN’T ADD IT FOR ME TO BEGIN WITH!
This is 5^th ave. A lot of tourist are here wouldn’t you think they would be nice for customer service?

I would give this place a lower rating if I could. It’s unfortunate that people tend to see a Starbucks sign and will immediately trust it. This place is ridiculous.
Other people have mentioned the wait time so I won’t touch on it. Instead I’ll mention their shitty service.
I was there earlier today with my father. Let me preface this by saying that my father and I have been to many many Starbucks stores in many different states. My dad ordered an oatmeal with whole milk. Immediately there guy starts giving us attitude. He says that they aren’t allowed to put the milk in the oatmeal. Fine whatever, maybe there’s some weird milk safety regulation in the city. We get the whole milk on the side. My dad asks for a small coffee. He starts filling a pike before my dad can add in that he wants the dark roast. He visibly rolls his eyes and fills a new cup.
Before we pay we ask how much the milk is that we got on the side for the oatmeal. $ 3. We could have gotten a latte or cappuccino or most any of their drinks for that price. We drop the oatmeal from the bill.
After paying we look at the receipt cause the barista was clearly not competent. They charged an extra 25 cents for my bagel. relative to the price in he window. I’m not someone to fight over a quarter but I wanted to see whether it was on purpose or if the guy clicked the wrong thing. I ask him and he immediately gets defensive. «Oh it’s the tax,» I reply saying that tax is not placed individually on every item on a receipt: it is shown in the end. Plus the entire tax for a bill was less than a dollar (we got several food/​drinks). There was no way a bagel ℅ tributed 25 cents to the tax.
Next he says «it’s the cream cheese.» Note, he hadn’t even taken the time to look at the receipt I was showing him, where a separate charge was clearly written for the cream cheese.
It is not that he drops a wonderful indicator of his general intelligence: «sir you are fighting over 5 cents.»
Throughout the encounter he was rolling his eyes and was being far more condescending than I’ve ever seen a cashier be. He calls out someone else, who had at least some basic manner. The new guy believed that the price had been raised in the machine but that they hadn’t changed the price in the window yet. I let the matter go, as again, I was not willing to fight over a quarter. Immediately upon picking up my things and leaving the store, I see our rotund, dead-​eyed barista start giggling while talking to the other barista on duty. (That guy was hardly pleasant at all. No doubt he thought I was making a fuss over nothing, and he showed his disdain by slamming my coffee cups in my direction.
I’ve never seen such insolence and idiocy in a Starbucks.
Guys there are millions of Starbucks stores. Go an extra street in any direction and avoid the fools that work here.

Literally the worst starbucks… they literally just don’t want to do their jobs. They also make you wait forever for nothing. I choose McD next door over this Starbucks.

This starbucks is pretty bad. The service sucks. They have you wait forever… Why? I don’t know because they don’t even get a lot of traffic.
The place isn’t very clean. There is always some type of mess going around the place.
They always run out of the ingredients for some of their drinks.
The employees aren’t friendly.
The good side is that there is a big public sitting area right beside it. You don’t have to sit inside the starbucks and stare at mess.

No indoor seating, but there’s a huge public atrium next door!
Coffee is standard Charbucks, but if you need caffeine, it’;; do.

The worst starbucks ever! Americano came out just like water with few drops of coffee. Taste like water!!!

This is by far one of the dirtiest Starbucks that I’ve been to. After my friend and I visited Top of the Rock we continued walking down Fifth Ave. and came across this hidden Starbucks. It was cold that evening so we wanted some hot coffee to keep us warm. Once we were in, we automatically said to each other, «WOW, there’s no line, AWESOME!»; but man was I WRONG.
I placed my order of a HOT mocha and he didnt even bother to asked if I wanted whipped cream or not. Then we waited for our drinks and what did they give me, a freaking Mocha FRAP when it’s freaking 30 outside. Is he out of his mind??? But whatevers, I don’t normally complain and just take it as is and when I walked over to grab a straw, there’s freaking coffee all over the floor with a «WET FLOOR» sign. Are they seriously that freaking lazy? There’s like no customers and they can’t even mop up the spilled coffee?
Service– horrible, slow, can’t get the right order.
Cleanness– dirty, watch where you’re stepping
***Stay away from this location if you can***