Rite Aid

Long lines and extremely slow service. The pharmacy area is always under staffed and appears to be very disorganized This is the worst rite aid I’ve been to.

Long lines slow service! They’re always training someone when there is a long line. Hate when they ask me for my plenti card. Slow service!

Where do I start? I’ve spent lifetimes in line at this place, the checkout could not be any slower. I don’t think they really want business.

Only 2 disgruntled associates working out of the 5 registers they have on the check out counter. At 5PM on a Thursday. It was about a 10 minute wait, which I firmly believe is just too long to have to wait to spend ones hard earned dollars. And I had to wait that long to spend dropped $ 50.

This rite aid is the worst convenience store I’ve ever been to. Every time I’m there the checkout line is 10+ people long and nobody behind the register seems to care. One time I saw a cashier checking her phone and texting while the line was that long.
The employees are incredibly disrespectful. I asked a question about a sale item not ringing up correctly and not only did the cashier respond with a nasty attitude but actually gave me a two thumbs up gesture once I realized it was coupon based and not a use-​with-​card discount, which to me seems like the same damn thing anyway. I was so offended. Nobody seems to care about the customer, their job, or anything in life for that matter.
I strongly recommend the managers at this store reevaluate the way they run their store and hire their employees.
I wish I could give negative stars.

This place is the worst. Overpriced (even for NYC), understaffed (more often than not, the line is so long and slow I leave without buying anything), the staff is unhelpful and their pharmacy is downright incompetent (my fiancé left the store crying once). Its only saving grace is that it’s convenient to my apartment and open 24 hours. Other than that, stay away.

Love that it’s 24 hours!!! Staff members are helpful. Upgrade of the store makes it more appealing. Sometimes short of staff and line can get long. Need more staff and they’ll be perfect.

Pharmacists here are the worst ever. I waited in line for 10 minutes only to be told that new prescriptions had a different window. Fine, I go to the other window and am told that prescriptions must be dropped off before 7pm. It was 7:05. Incredibly slow and rude service.

One thing I love about this place (other than their polish selection) is all the great deals they have. I have found that I save a lot more money compared to other stores because they always have great deals going on. Even if I only go in the store for 1 item I leave with multiple.
They also have redesigned it and made the store much more attractive. However, I have to agree with pretty much every other review, the lines are indeed insane and sometimes there are only 2 people on the registers while others are in the isles twiddling their thumbs. I have visited this place at various times of the day, and it seems like there is never a right time to beat the long lines.

This is the worst store on the planet. They are slow and rude, the line is always ridiculously long.

While this particular location is open 24 hours a day and looks fairly upgraded, Rite Aid has done much over the years to me to warrant a two star rating. It’s more expensive and less selective than its rivals, and my experience in other Rite Aids around NYC (dating back to when I was a youth) is that they’re not the most convenient and friendliest of establishments.

Today is the last time I darken the doorway of this store. Even though they are right around the corner, I will gladly walk anywhere else in this city before giving them another dollar.
I’ve almost gotten used to the very long lines, the surly, «I don’t care» attitude of the employees behind the cash register. But today, the pharmacy put the final nail in the coffin.
My doctors office had to call twice for the pharmacy to «find» my prescription. Once it was found, I was told with a huff from the pharmacy tech– it will be an hour before it gets filled. We are now going on hour 4. While they did a nice job of remodeling the store, they did nothing about how horrible their customer service is. Is customer service dead? According to this store– it’s a resounding yes.

This location has up’d their game, and I owe them an update.
The store has been completely re-​designed inside to expand the product selection and improve the cleanliness. There continue to be long lines, by they now open multiple registers, so the line actually moves. The employees are now courteous and helpful!
I will give a 5^th star when they start to show the same pride in the exterior of the building by sweeping the sidewalk and cleaning the broken palate bits, shards, splinters, and general detritous from the delivery door (you’re the only property for blocks that doesn’t take responsibility to sweep your sidewalks in the warm months, or to shovel them when it ices/​snows.
Also…if I’m giving tips… finish the paint job on the exterior sign by removing the painters-​tape that has been up for over a year now. That’s really low-​class, though it does compliment the job you guys are doing on maintaining your sidewalks.
Exterior aesthetics aside, the store is vastly improved! Thanks!

This place has just about anything you can think of. Staff is friendly, I recommend it if you’re in the area.
I wish the line moved faster, sometimes there are only a few people on the registers.
Tip: There is a Wellsfargo ATM inside, which are hard to find in the city

Somehow I knew this would be the lowest-​rated location on the list.
I dropped off my prescription, and they told me «about an hour.» It was not busy, and there were at least five people back there. How is it that other pharmacies take about ten minutes? I came back an hour later, and they couldn’t even find my prescription in the computer. «Was this put in today?» «An hour ago.» It took them five minutes to find the hard copy of my prescription which was laying on the counter where they had thrown it an hour ago. They told me to have a seat and wait, but my lunch hour was over by then. They had an attitude throughout the whole situation as they passed me off from one staff member to the other and told me to go back to the pickup window as I followed the person who was looking for my prescription to the other side, as if it was my fault that they’d tossed my prescription aside and forgotten it.
If your medication and your time are not important and rudeness doesn’t bother you, by all means, go here.

Winter of 2013 – 2014 never ONCE shoveled the sidewalk outside their massive (and hideous) storefront. If you call their robotic prescription service, they NEVER have your prescription ready when promised. EVER. The retail is sketchy, there are never enough cashiers and rather than hire more/​better staff, they remodeled the place. Why do I go back? They are conveniently located and some of the discounts they give on their discount card are pretty good. Generally speaking however, it is terribly managed and almost guaranteed to leave customers feeling frustrated.

Store overcharges for sale items and refuses to help customers address the issue.

Long lines await you every time you shop at Rite Aid. If you’re desperate for some everyday goods and don’t walk to Duane Reade then why not shop here.

I came in here looking for some clip-​on sunglasses Those are hard to find now that I have plastic eyeglass frames. But this store had them. I tried three different ones on and the third fit the best.
I can’t believe it cost $ 16 but since not many places carry this, I didn’t mind.

Lines here are incessantly long! No matter what time of morning, noon or night you come here, you will be welcomed by a line of at least six people. Despite the never ending line, there is typically only one (max two) person on register.
The employees here are rude. They all have attitudes, and always have on the «stink face». I frequently overhear others complaining about customer service. When you need help trying to find an item, you won’t be able to find any assistance because they are severely understaffed.
I frequently walk in, and walk directly back out just because I just don’t feel like feeling with their b.s.
They need to keep up with the times and purchase self check out machines. Until then, I’ll be getting my fix of 99 cents grandma’s from the deli up the street.