Parc East Apartments

I promised myself that when I moved out I would write a review of Parc East, because I really did love living there and it seems like people only review apartment buildings if it is horrible.
I lived at Parc East for 2 years.
Pros:
Very clean
Super friendly «doormen»
Nice Building
Safe
Hardly ever saw so much as a fly and our windows were open with no screens. One time there was a roach but upon further investigation, it seems to be the kind that «comes in with you» (gross) and once it was killed none were ever seen again
Able to pay rent online
Able to submit service requests online
Service requests were always handled swiftly
the doormen were so friendly and helpful… for example, in my new building if you don’t pick up a package within a day, they return the package… that would NEVER happen in parc east
Cons:
The staff was a bit unhelpful towards the end in helping us understand our final bill.
the elevator wait… ugh
residents of the building are all your typical murray hill people. i live in a different building in murray hill now and people are way friendlier
rent raises. In the 3 years my apartment was occupied (I replaced another person after one year) the rent was raised a total of around $ 500 (and they wanted to raise it another 250, which is why we moved)

BAIT AND SWITCH APARTMENTS – BEWARE!
I recently signed a lease with Parc East. When we went to visit the building before the lease started we were told we could not see the exact unit; however, we were assured continuously that the units were ‘identical’. Needless to say on move-​in day the units were NOT identical – our unit did not have a hallway, pantry, and the kitchen was from the 1980s (when we were shown a newly renovated kitchen – a major reason why we signed the lease!). The leasing agent claimed that she «didn’t know» this was the condition of our unit – which is obviously a blatant lie because who doesn’t KNOW the product they are selling (in which case selling something you don’t know the quality of is completely illegal). The leasing agent misrepresented the unit and was deceitful. The leasing agent only offered updated appliances, no reduced rent, and not a new unit. BEWARE!

I am extremely disappointed in Parc East management. I am trying to move out and they are being SO unhelpful. They do not respond to emails in even a remotely appropriate time manner. They billed me way too much for my final months rent and YELLED at me over the phone when I said I didn’t understand the inconsistencies. They have no manners whatsoever. The elevators are perpetually broken, causing me to be late to work multiple times (I live on floor 21). I have waited nearly 10 minutes when an elevator is not working. The treadmills in the gym never work. If you chose to live here, I would recommend joining a gym and not relying on the «fitness center» at Parc East. Also — know that you have to pay for water and heat in Parc East, which is not common elsewhere in the city.
I do want it to be known that the doormen are amazing. They take care of all requests. However, upper management is awful.