NYU Langone Medical Center

It is by far the worst place for treatments I have ever come across. Their billing department and front desk are simply ill mannered and do not have any service skills. the doctors will charge you separately for each item you discuss during your course of appointment even though your appointment is specifically for a physical without your consent. you will end up spending countless hours of your time sorting it out with your insurance company and their billing department who is very unwilling to give you any credit. if you make an appointment with your doctor to go over the mess they create, they will charge you as a medical appointment. For these reasons, their facility is under scrutiny by my insurance company. Stay away if you want to avoid unnecessary headaches, there are better facilities out there.

I have several Doctors at Langone and have gotten amazing treatment. Their hospitality is excellent and I ALWAYS get someone on the phone. They are also ALWAYS on time!
A rarity!

I have been going to Dr. Mierlak as my OBGYN for 3.5 years, and I can’t say enough good things about this office.
1) I’ve never had trouble booking an early morning appointment (8:30) which is great for my work schedule.
2) The woman at the receptionist desk is THE nicest woman alive. She is so sweet and helpful and has the most happy, positive energy, which is a wonderful thing to be greeted by at the doctor’s office!
3) I have never waited more than 10 minutes in the waiting room. Today I checked in, turned around to sit down, and my name was called before I even reached the seats.
4) I am always seen immediately by Dr. Mierlak once the nurse has taken my weight, blood pressure, etc.
5) Dr. Mierlak is kind, professional, and doesn’t seem rushed at all.
6) All in all, I spent under 25 minutes in the building this morning — amazing!
7) My charts are always available timely online afterwards and it’s an easy process to log in and see my test results.
8) If I ever call for a prescription refill to hold me over another month before my next appointment, it’s called into my pharmacy quickly and without issue.
If I could give this place 6 stars I would!

The NYU system is great. The doctors are great too. The facility is modern and I’ve had nothing but efficient visits and treatments. Can’t say enough about the quality of this institution. There’s one major issue. It’s like pulling teeth getting something done over the phone. When someone from NYU leaves you a voicemail, it’s virtually impossible to call back. You are always routed to the main number and forced to leave a message. I’ve had to call multiple times and wait a week for something as simple as having a prescription faxed to my pharmacy. I understand scalability requires this type of setup, but I wish I had more opportunities to speak with a warm body who can actually help me.

Scheduled appointment with doctor based on reasearch, referral and the fact she took my insurance. Arrived for appointment and was told, no she didn’t accept my insurance. I was offered another doctor and did see him. He wrote prescription for medication that requires the doctor to verify medical need before insurance will cover. Used the «mychart» message box to request he do so. No response. Tried to speak to someone to find out what happened, got «leave a voicemail.» No response.

I’m torn as to how many stars to give this place – on the one hand, I loved my doctor (Dr Nicholl), and thought the center itself was clean and well maintained. The staff as a whole at the time of the appointment was friendly and competent. HOWEVER, when I called back to schedule a procedure my doctor had requested, I was told my tentative appointment time would need to be confirmed, and that I would be called. back. I did not hear anything for two weeks. When I finally followed up, they did not even have a record of said call and informed me they could (read: would) NOT track down the rep I spoke to on that day. Another follow up call later, someone miraculously remembered some details. My appointment was then scheduled for 3 weeks later than it would have been had someone called me back. They are extremely irresponsible. It’s alarming this is a medical center given how it’s run. I’m not really sure I can trust this place beyond my next appointment, and it’s a shame given I’d really liked the doctor.

I’ve never been to a doctors office that was so RUDE! I was late for my appointment, caused by a rain storm which effected the trains but I had my assistant call to let them know. The office told her it was fine for me to still come. When I arrived 20 minutes late they told me the doctor couldn’t see me. When I asked why the office didn’t tell my assistant that when she called, the front desk said its a choice for the doctor. So I asked when we called if it was the choice of the doctor why didn’t they ask the doctor. Their response… Well he can see you at 3pm, or on July 18^th. I traveled an hour and a half in a down pour to be treated poorly! Never have I had such an experience.

I love this place. They are professional and friendly. I’ve only been there twice but I haven’t had to wait at all. As soon as I got there, I was seen right away (within 10 minutes of arriving). The nurses are friendly and accommodating and Dr. Ahn is possibly one of the coolest doctors I’ve ever encountered. He’s laid back, doesn’t make you feel rushed and understanding. I’ve been to doctors before and been made to wait like I was taking up their time. But not Dr. Ahn. He’s thorough and honest.
I get the impression that it’s a good place to work because everyone seemed to be in a good mood and working well together. In terms of patient care, I believe this to be very important. Going to a doctor’s appointment for any reason can be stressful, so I appreciate the cheerfulness and professionalism of everyone there.

I went to get a respiratory test today because my doctor had found a slight restriction in my breathing. He gave me the referral and then I called them here. When I first called to make an appointment, the lady on the phone told me that I needed to fax the referral in. I thought that this was going to be the beginning of a painful process. I was totally wrong. I got the appointment a few weeks in advance.
Everyone from the front desk, the doctor’s assistant who did most of my testing, the doctor (Dr. Sukumaran), and x-​ray technician were awesome! I found out all of my results right there with no waiting at all. That in itself, was really great not to have to wait weeks to get results!
Overall, It was a great experience having to go to the doctor!

After two years of a very serious medical issue (abnormal uterine bleeding), I found Dr. Samantha Dunham at NYU’s Langone Medical Center. She honed in on my issue, immediately ordered the proper tests and got me into surgery so quickly, I was amazed. Dr. Dunham is one of those doctors who is knowledgeable, professional and a joy to work with. All of my experiences at NYU (I had to go to the NYU emergency room prior to surgery) exemplify what you hope for when in distress — immediate, expert care. I cannot say enough good things about my experiences at NYU. Their staff is top notch, the facilities are state of the art, and with doctors like Dr. Dunham on staff, we are lucky as New Yorkers to have such a resource. If you need an extraordinary OB/​GYN, Dr. Samantha Dunham should be your first phone call.

I called because I thought I might have strep and they fit me in right away (okay, they told me to come in right away and then I had to wait an hour but I was appreciative anyway). The rapid strep test came back positive and they sent in a z-​pack prescription and an oral lydocane prescription right away. It was a good experience.
They now use some sort of palm reader as a check-​in system. I don’t get it. A little too futuristic if you ask me.

I was also overcharged by $ 20. Calling their Boston billing office to resolve it was useless. They don’t know anything.
Must call the Trinity Center directly and they promptly realized the mistake and resolved it.
It was a waste of time.
Other than that, service was OK.