NY Maids

I had renovations done and really needed some people to come in to clean and get rid of all the dust and dirt. I thought by paying a premium for the post renovation package for 2200 sqft to 5500 sqft (my place is less than 2000sqft) they would be able to get the job done. The person I spoke to on the phone assured me the cleaners are experienced in post renovation cleaning. NY Maids sent 5 people for 3 hours, during the whole cleaning my husband and I had to point out numerous spots that were not cleaned properly or not touched at all. I had them go back to clean my shower walls three times because they did not do a thorough job each time and there were still dust from the construction sitting on the sections of wall. I also had to remind them to wipe the door knobs, baseboards and the floor moldings numerous times, but each time it was done with a dry paper towel so the dust still sits there. The cleaners were nice enough to ask me to check their work before they leaving but after pointing out numerous areas and having them clean or re-​clean I was tired of it and decided to do it myself later. I would be less upset if I paid for a regular cleaning but I paid three times the money for this post renovation package and expected people that are experienced in post construction to do to a thorough job with the right tools.

Ricardo and Juliana did a wonderful job on a studio apartment housing a friend of ours on the lower West side. This was an apartment in need of a cleaning SWAT team… years of grime, dust and more. They were on-​time, put their all into the job, and were even able to remove what we thought were indelible stains. The price was right in the zone, the managers were courteous and very clear about all of the setup particulars. We will use this company again.

Needed service to help rid of all the pesticide dust from the exterminator treatments. Used this service this week and a different service previous week for my studio apartment. Completely night and day. The hourly rate here is consistent with what I expected. Even though it was a 4 hour minimum for home cleaning, Ricardo did an insanely spectacular job and was worth every penny and then some. It was like I walked into a brand new apartment. For an extremely thorough cleaning, this is it. For a simple routine house clean, a four hour job is probably not needed depending on size of your unit.
These five stars were well deserved.

Emilia did an excellent job on my move-​in cleaning. I didn’t get a chance to properly thank her so hopefully she gets this message! Thanks Emilia

This morning I purchased a few hours of cleaning online for this afternoon — I chose NY Maids because they advertised same-​day service. I’m going out of town tomorrow and with a busy day today decided to splurge on having someone help me clean. Once my cleaner was 10 min late, I sent an email to the address on the confirmation email, just making sure they were on their way — and never heard back. After 25 min I called, and did not get through — called 2x more and finally spoke with someone. Apparently the person assigned to me was not able to make it at the last minute — but nobody notified me, and they did not attempt to schedule anyone else.
This is a bummer because I really wanted help cleaning my apt today — it is not a regular expense for me and I was looking forward to coming home from my trip next week with an extra-​clean apartment.
I find it off-​putting that the company put the charge on my credit card through RIGHT AWAY but then could not bother to let me know that my cleaner wasn’t coming. The most they offered me was to re-​schedule and throw in a free hour, I said no thanks.
Zero stars.

I have been using NY Maids since 2008. I am the most particular person in terms of cleanliness and I am so happy with my maid from NY Maids. She does an incredible job and is so thorough. As well, she is very pleasant and honest. NY Maids is very reliable and employs great maids. I highly recommend their services!

Ny maids is one of the best house cleaning services I have used. They are friendly, on time, efficient, quick and good at what they do. If you aren’t happy with something, they will re– do it til you are satisfied. I’ve used over and over for my mom’s house cause she’s elderly. I’ve been happy with them every single time. Highly recommend nymaids.

I used $ 19 an hour service but wound up paying almost $ 30 an hour! Despite claims that cleaners were certified. He wasn’t. He was homeless! The only tie he had to the company was an app they gave him through a link! They never even met the guy!
Long story short, stuff was stolen and my claims ignored. So when I called NY Maids, I scrutinized the heck out of them. They’re extremely professional and have no problem providing proof of everything they claim. One of the first things I noticed was that my billing was exactly what I expected and I got a much better cleaning. I signed up for recurring which brings my price to a better rate than the other so called cheap company.
Lesson: Do not choose a company with a super cheap initial rate. That’s like buying a hyundai the first month cheaply, then paying BMW rates to keep driving a hyundai.

i’ve been a New York Maids customer for over five years and use their recurring service every two weeks. I don’t have any complaints about their service or management. Would highly recommend them. Maids are very courteous and understanding. They always assure with me if everything was to my satisfaction before they leave. Thank you so much, you guys definitely save me a lot of time to focus on my own personal life.

The staff here is professional and very experienced.
More importantly, they are very courteous and will address your needs and concerns. I highly recommend them for the job you need done.

Fantastic and knowledgable staff !

They do a great job and are thorough and friendly. Once you use them once you’ll be hooked for life. Great deal for 4 hours of cleaning.

I have to admit that I made a mistake citing the wrong company. Here is an account of my follow up with this company.
There is a lot of space in my home occupying two floors of a house, one of which is a finished basement with that basic cemented tile floor. It accumulates the most dirt and dust as well as the location of my bathroom and the kitty litter area. Not only did I want that clean, I wanted the floors of my kitchen and dining room done. The living room has carpeting and I have no problem in using a vacuum. As far as the kitchen, I don’t need anyone to wash my dishes or clean the top of my stove. I now get in touch with nymaids to make an appointment.
They are sending one person for four hours. I am making a priority list and viewing a checklist of what I need to supply. It tells me that the person can shop for the items and give me the bill if I choose. I have all but a large bucket.
She shows up, sees my cats and tells me that she is allergic to them. She then asks if I have a mask. Not on the list, but I happen to have some dust masks. Now she asks if I speak Spanish and tell her that I don’t. She is speaking to me in English so I am making the assumption that she understood English as well. Wrong assumption as I later find out.
I tell her that I have priorities on what has to be done. She begins to go the kitchen sink as I tell her that I do not need that area cleaned but do need the floors cleaned. I then tell her that it is the basement that needs to be cleaned first.
Due to my needing a cane to walk, it is difficult for me to go up and down the stairs often. Her first upset was seeing the floor that surrounded the cat litter. She asked for the vacuum cleaner and I told her that she first needed to sweep the floors.
She used one of those Swiffer type mops. There were places that the cats had thrown up and the stuff had hardened. I pointed out that she did not clean it well but she ignored it. At another point I watched her clean one area and it was obviously not cleaned up. She was trying to use a soft brushed broom dipped in water and it just did not work. I told her that she needed to use a brush (of which it was listed as supplies). I got that she did not want to get down on the floor let alone do any bending. I gave her a broom with a hard brushed bottom of which could be screwed off so you can dip it into the sudsy water.
When she went to do the bathroom I told her that she needed to do the corners signaling the direction with my hands. I later found that it wasn’t done.
I pointed to an area just under the stairs that needed to be swept and washed. It didn’t get done. It was basically that I would ask, she would say «yes» and not do it or the opposite.
I could hear the vacuum going in the basement as she kept it on even when she wasn’t using it. I told her that she had to clean out the vacuum so that it would not accumulate. That didn’t happen. Both vacuums needed to have the dirt dumped.
As I sat in the living room I told her that I did not need the carpet vacuumed as it was something I could do myself. She nodded as if she understood and then began vacuuming the carpet. I had to repeat myself.
As she was ending her time I asked if she did the stairs which accumulates cat hair and kitty litter from their paws. She said that she did and again later found that it wasn’t done.
I had also told her that I needed the cat carrier cleaned out. She kept washing around the outside. I told her, «no, I need the inside cleaned». She was not a happy camper as it needed a bit of scrubbing and she was ready to leave. She used a lot of paper towels and finally used a sponge.
She then called to her office telling me that I have to speak with her manager to tell her if everything was okay. Now, she’s handing me her phone and standing right there. Am I going to go through the entire scenario? I also figured that if she said she did something it was done.
Having been tired and going out for the evening, I did not check all. The next morning I look around the basement to see that things are moved.

I wish I could give 0 stars. I booked a spring cleaning service with NY Maids in preparation for moving into a new apartment. I figured I would take advantage of the apartment being completely empty and have the place scoured from top to bottom. NY Maids was OVER $ 300 for this service, but I booked on short notice so I didn’t have a lot of options. They were supposed to send 2 people for 4 hours. My husband met them at the apartment at 7am and then left so we could keep packing in preparation for our move from our old apartment which was occurring later that day. The maids should have been done by the time we were ready to move stuff in, so it would work out fine… or so we thought.
We gave explicit instructions about what to pay special attention to — insides of all drawers, appliances like the fridge and stove, all of the baseboards, etc. Upon arriving back to the apartment it appeared all they had done was open a few windows and spray some chemicals about to make it smell clean. Drawers had visible dirt in them, there was mold in the showers, the rug had spots all over it, there was dust along the baseboards, debris inside the freezer, etc.
I called NY Maids the next morning (our move didn’t finish until well into the night and I couldn’t deal with one more thing in the midst of a busy and complicated moving day) to complain and they said their staff was all booked for the day and they wouldn’t be able to send anyone out. I asked to speak to a manager but apparently there were no managers in the office until 10am and one would call me back then. At 10:30 I had still not received a call and so called back to inquire about the status of our issue or finding someone to come out. I was promised again to be called back within 20 minutes with a resolution. Of course this did not happen and I had to call back again. They were able to find me one person who could come for four hours. I said this was not what I paid for (I paid a rate for 2 cleaners) and that there was no way the cleaner could possibly clean all of the items we requested since now our apartment was filled with boxes.
I was informed I would not be eligible for a refund in the difference of the cost between one and two cleaners because «the job had been completed.» Obviously not. The cleaner who wound up coming only stayed for 3 hours because he couldn’t get to many areas in our apartment due to the numerous obstacles the boxes created. I still never heard back from a manager who I asked to call so I could discuss my concerns around the disparity in the service I received vs. what I paid for.
Stay away from this business — horrible, rude customer service that doesn’t fulfill their promises and a complete scam charging excess fees for services that are never rendered.

I found the NY Maids service online and decided to use them because of their spring cleaning anti-​allergen package. I spent $ 277 plus a $ 40 tip to have two maids do a thorough cleaning for four hours. The first maid arrived on time and I showed him everything I wanted done. We had problems with bugs in our flour so I asked him if they could pull everything from our kitchen cabinets and give them a thorough wash. He said that would be no problem. He also assured me that he was going to clean under everything. I left for work and thanked him.
When I got home only 4 of the 20 shelves in our kitchen cabinets had been cleaned, and only in a cursory manor. The floor under my bed was clean, but nothing had been done under the other bed or any other piece of furniture in our small 400 square foot apartment. The bathroom had been cleaned but there were still dirty patches. Most of the floor crevices were still dusty, and I had to sweep the next day.
I don’t know if the second maid ever came or how long the first maid stayed, but the result was extremely disappointing. For over $ 300 I had expected the deep clean advertised and instead received a service that I could have done myself in an hour.

Great service. Love Pedro. He’s fabulous. Everyone I have ever had has been professional, prompt, trustworthy, and thorough.

My experience with NY Maids has been great. Cleaning is thorough and consistent. I love the customer service reminder call the day before a cleaning.

I had to clean an apartment that had been neglected for a very long time. I called on Saturday to try to book for the very next day and of all the places I called this was the only one who could make it. I ordered a spring cleaning which means two cleaners for four hours. I also ordered supplies, which are extra. Normally they give an hour window for the cleaners to arrive but the guy on the phone said that this time they can arrange for the cleaners to arrive at 12pm.
The cleaners arrived around 12:15 and started right away. They were pretty good. Everything they cleaned was fully clean. The only issue I had was that they didn’t necessarily notice everything that needed cleaning so I needed to come back every now and then and ask them to clean something. The workers’ english wasn’t very strong but I expected that from the reviews. With a mix of english and some hand waving we seemed to communicate well enough.
Surprisingly, they finished by 3:30 and asked me if there was anything they missed. Once I told them that everything was good they texted the agency, who called me to make sure they could clock out the workers. The woman on the phone asked me to make extra sure that everything I wanted done was done. Once I agreed, the workers were clocked out and left, taking down the trash.
All in all I am happy. I felt a little annoyed at first that I had to double check the work but they were willing and capable and in the end the place was thoroughly cleaned. I’m also pretty grateful that I could get this task done on such short notice.

Arrived on time, thorough clean for several hours in a small apartment. Will definitely use again!

This is an update on my experience with NY Maids, after the original scheduling mishap. I did finally have my cleaning, and was very pleasantly surprised. Sandy, the manager, was very responsive in following up with my concerns. The week prior to my scheduled service (on Sat, ⁴⁄₂₀), I received a call from Sandy, as well as a reminder call of the service on Friday, the day before.
My cleaning person, Pedro, arrived right on time at 1 PM, with a full «suitcase» of cleaning supplies. He was very thorough, even cleaning out dustballs from behind/​underneath the bed, and dusting off vents that were very high up. There was one area on top of a tall bookshelf that I asked him to dust upon my return and inspection and he happily obliged. The protocol is also that he call the switchboard operator at NY Maids, and they confirm with me that I am satisfied with the cleaning before Pedro leaves. He did this, and I did confirm that we were very pleased with the service.
Sandy also called me back afterward, just to doublecheck how everything went. I appreciated her followup. Though I was initially quite nervous about the cleaning, my fears were completely put to rest. I would definitely consider using NY Maids again in the future.