I decided I needed a facial, and wandered into this shop. Their facial prices were really cheap — $ 28 for first time customers, $ 48 for regular customers(or buy the 10-facial package for $ 380). There are two estheticians working there(one is the owner). I think this is typical of most Chinatown facial places, but the esthetician is working on many people at the same time. The facial was ok. The entire place had dim lighting. I was put on a bed and had several blankets placed over me to keep warm. After they washed my face, they put a covering over my eye to protect it, then did the standard steam and extraction(using a very bright light). The extraction itself was very gentle, but the esthetician only extracted my nose(which is still quite red). So not the most thorough extraction. And yes, they use implements. They are extremely generous with the masks. I’m not sure what they put on me, but they put several layers of collagen serum, some mud masks, and for an extra $ 10, an eye mask. I was left alone for extended periods of time, while the mask was settling(note the pillow they gave me was ok, but not the most comfortable one I’ve had). The entire treatment took 2.5 hours. And it’s been 3 hours since my facial, and my skin still feels like a baby’s. So in the end? I like them, and I think I definitely got my money’s worth from all the masks and stuff they put on me. I will be back for the occasional mask, and a light extraction, but I’ll have to find someone else for a more comprehensive extraction.