Nails & More

Really bad experience! Place was recommended by friend of mine, so I went there today to have a pedicure done.
Therapist seemed nice in the beginning but I felt rushed to choose the colour. When I said ‘No’ to pedicure upgrade she decided to say in very loud tone that I’ve got a lot of callus on my feet and make a disgust face with it. Which I find embarrassing as place was packed with people. My feet are in a great condition but got bit dry due to hot weather and wearing open shoes.
Seems like they don’t sanitise the tools or change the rasp after each client. Which I find unacceptable.
I ended up paying for painful foot rub, bit of rasping with dirty tools, base and top coat all over my feet. Feel like it was a total waste of time and money! Of course when paying I was rudely reminded ‘pay and the tip’…
BAD, BAD, BAD!

I pass by this salon every day on my way to work and decided to give them a try today before going into work. I came in and hour and a half before I had to be at work for a simple fill in and polish thinking I had more than enough time to get everything done and still have time to spare, but I was completely wrong. It took almost the complete hour and a half to get this service done and this is without even getting any polish on. Apart from that, the lady didn’t even seem like she knew what she was doing. Even though the timing was horrible and the service was too, I still gave her a tip and after she saw how much I have her she told me I needed to give her more or she could just swipe my card again. I’m never cheating on my nail girl from queens again. WORST EXPERIENCE EVER!!!

After paying $ 54 for special pedicure and regular manicure, I said to the Tech to keep the $ 6 change, only to be confronted by her with «No, $ 10 more!» I told her that I will not give her $ 10 more, and I wanted her to explain why, but she got all huffy and puffy and slapped the nailpolish on my fingernails. Horrible!!! Then when I stopped drying my nails, she ran over and insisted to cover my toe nails in plastic wrap before stepping into my shoes, only to realize later that she took off the nail polish on part of my toe. Definitely will never return to this place. No wonder is was empty on a Saturday!

This place, is just, HORRIBLE. The only reason why I gave it two stars and not one is because the nail tech actually painted the whole nail and didn’t leave the sides unpainted. The nail tech Jenny rushed through everything. She even left before I was finished drying. I went with my mom and when she gave her the tip she gave my mom a displeased look as if my mom gave her a bad tip. I wouldn’t recommend this place at all.

nice people most of the staff has been there for 0ver 15 years cannot say that about the other places in the area.

Asked for shellac mani and pedi. I got The WORST OF THE WORST pedicure I’ve ever had!!! I ended up with uneven and way too short nails, CUT ALL OVER, dead skin still there because they charge more for, let’s say a pedicure?! and the nailpolish clogged and spilled over fingers. I cancelled the mani and they shouted at me because I refused to leave a tip. Had to PAY AGAIN somewhere else for a decent job…

I was desperate for a quick mani and this place was on the way. Amy was nice but gave me a terrible mani in every way and my nails look like crap. I went with the Vinylux polish that’s supposed to last a week (and that I have gotten before from my usual place). It cost a whopping $ 15 and it’s already chipping 8 hours later. Never again.

Not a nice place. My pedicurist didn’t do a good job. When I gave her 1 $ for a tip (because that’s all I had) she complained that it was only a dollar and asked for more. Then when I said it was all I have she snatched it away from me and wove it around to the other ladies working. Will not go back

Not only are the manicures rushed and sub-​standard, but the prices have risen by 50% in about a year!!! I used to frequent this place when I lived in the area in times when it was the only convenient choice. I was back in the neighborhood recently and in a total rush so I figured I would just go here and live with the fact that the mani would only last one day since it was the pedicure that I desperately needed. However, when I overheard them quote the $ 30 price to a customer I high-​tailed it out of there. For $ 30 there are plenty of places you can go for a GOOD mani/​pedi– where they take their time and do a nice job. Places like this aren’t worth a dime over $ 20 (which is what the price was last year when I lived in the neighborhood). I definitely recommend skipping this place.

Too bad I decided to give a review after my experience at another nail salon which charges the same price for gel manicure. Sloppy nail cleaning, haphazard application of the polish. It’s as if they’re on a timer so they work really really fast making them miss important details. What’s up with that? The sad part is I’ve been having my nails done at this place since I moved to the upper west side. What a waste of money :(

Coming here on and off for a couple years & mostly ok-​good service, one crappy manicurist (Yuki) who I just politely decline ever since finding out she doesn’t make much effort. Every one else good. Today got what would have been a great spa pedi, but — BUT — two of the pedicurists (the lady working on my feet & the one next to her) rinsed off & passed on the same pumice stome to reuse on me & the lady next to me, TWICE right in plain sight. They have both been working there for years & clearly didn’t have a clue. I was dumbfounded. Didn’t say anything! Couldn’t think. Just shocked. I guess I was embarrassed & felt too awkward to point it out but when it happened the second time, I was like, «gotta Unilocal that immediately!»

Avoid. They charge extra to smooth your feet with a pedicure but didn’t tell me in advance so I left with peeling skin on my heels, flaking off. Not pretty and certainly not normal practice in New York. They could care less when I complained. There are many many better places so there is no reason to go to this crappy place.

Here I get GORGEOUS manicures and pedicures (best prices for the quality I have found in Manhattan: mani for $ 9.50 incld tax & pedi for $ 21 incld tax which includes a free mani) and I’ve been a regular here for 5 years (& I’ve met many regulars who have been coming for 10 — 15 years). I wanted to find a nail salon near my gym on weekends (Equinox on 92) and many Equinox members recommended this salon (who I see at the Salon). I live in Chelsea on 16^th St. and this salon is on 93^rd & Bdway and I trek up here (even on days I’m not at 92d St. Equinox) for my manis/​pedis which says a lot. I have not found a better mani/​pedi FOR the PRICE in Manhattan (my parameters are Tribeca to 96 St.). Granted there are some girls that are better than others (such is life — I went through the learning curve too).
I have fancy FRIENDS who LOVE my nails (they spend $ 30+ for just a manicure). An owner of a posh nail salon in the Meat Packing District — came up to me after pilates class asking who did my pedicure b/​c she couldn’t stop admiring my pedicure during class — now that’s a compliment! There are no sterilization machines here (here — tools are soaking in Barbicide Sterilizer Jars) but when I require sterilization machines, I go to salons where manis are $ 16 and pedis are $ 30+. I’m realistic about what you can expect for the price! The pedi chairs at Nails & More are just as good as fancier salons (like Spa Belles: $ 50 + tax for mani+pedi). Nails & More is HUGE (for Manhattan), cheerful and CONSTANTLY BUSY.
I happened to be getting my manicure when the reviewer below me (date wise) «Emily A.» of Easton, PA was complaining to the Owner that she got bad treatment b/​c of her $ 1 tip. $ 1! I tip my nail girls $ 8 — $ 10 for a mani+pedi, $ 4 for a mani. This is NYC — would I ever GO to a service place (nails, hair, restaurant, massage) if I can’t afford a proper tip? NO. BTW — there is an ATM Machine right in the salon & a Chase Bank a block away. This girl had a pedi (IMAGINE these hard workers clean, do things to your feet & toes you wouldn’t dare do yourself!) — $ 1.
What was NOT INCLUDED in «Emily A. of Easton PA» negative REVIEW is that she and her pal had the NERVE — to ATTEMPT to SCARE AWAY an incoming CUSTOMER — VERY UNCOOL! UNSOLICITED, $ 1 Tipper & Pal turned around to tell the incoming regular who had no intention of speaking to them, «I wouldn’t come to this salon if I were you». Incoming customer replied, «What? I come here every week!» — perfect response to delusional $ 1 Tipper. My manicures are done at the front table near the entrance door and register so I see/​hear EVERYTHING.
SHAME on this FOOLISH TOURIST who had the NERVE to try to SCARE new customers not to come to the salon b/​c of her $ 1 tip treatment (she had no complaints about her manicure or pedicure). $ 1 Tipper THREATENed the Owner with a bad Unilocal review (which she did below my review) and then proceeded to TELL incoming customers they shouldn’t come there — please… NO ONE enjoys seeing little DELUSIONAL tourists trying to BULLY a hardworking business (esp. a place with MANY loyal customers — this salon is HUGE for NYC). There are MANY, MANY loyal CUSTOMERS here who make it a very nice community ($ 1 Tipper is VERY lucky they didn’t hear her and her pal pathetically attempting to scare away customers walking in with «We wouldn’t recommend this place. You shouldn’t come here.») NYC is NOT for AMATEURS…
As for other mis-​statements on Unilocal,the fresh WARM towels for your mani or pedi are CLEAN, kept in a contraption similar to a metal warm breadbox (I can’t believe a previous reviewer showing photos wrote that the towels are dirty — they can get shut down for that & they’ve been in business 15 years!). No one pressures you into getting the more expensive pedicures. When I FIRST came here, they would ask if I was interested in the «spa pedicure — $ 40» similar to a restaurant waiter asking you if you want bottled water or sparkling (vs. tap water) or if you are interested in their specials. Once my nail girls knew me, they would stop asking me and I was treated very well whether I got the regular pedi or spa pedicure.
Let us end on a positive note. I never checked the Unilocal Reviews on this Salon as I was always happy with it and the hordes of regular loyal customers would indicate so too. I’m shocked by the ratio of negative reviews to positive esp. as this huge salon is CONSTANTLY BUSY!. How can a HUGE Salon be CONSISTENTLY BUSY for 10 — 15 years with regular customers if they are not satisfied customers? Perhaps it’s b/​c the loyal, older customers do not tend to write reviews but I am more than happy to as this salon deserves it. The owner Dawn treats her regulars like FAMILY and she is kind to new people also. She is a hard working Owner and CARES for her salon and the customers (but hey, we all have our off days). Dear $ 1 Tipper — your shameful behavior helped me APPRECIATE «Nails & More» more than ever.

If you want to argue for clean products and then possibly be charged to have something sanitized, come here. Filthy products but cheap prices.

I have come here for years. Spa pedicure with Anna and manicure with Tina. It is my reward for working so hard I am treated well and the treatment is incredible. Best spa pedicure ever. Best manicure as well. I have purchased my own pedicure manicure tools and they hold them for me. Not pretentious but I am so happy I don’t need fancy I just need competent.
Positive experience

I got french tips there and the woman actually put super glue on my nail. SUPER GLUE. Not one day after the manicure, the acrylic started to bubble and flipped off. I would have been better off going to Rite Aid and buying the $ 2 plastic stick ons. Never again!

TERRIBLE! The manicurist put so many layers to cover-​up her sloppiness, and, even after drying for over 30 minutes, my nails were smudged by the evening.
Her attitude was horrible, too, like she couldn’t be bothered with doing her job. She was also «reminding» me about tipping while doing my nails, as if I’d give her one without doing a good job. I did end-​up giving her a little tip just because I felt bad for her. I’m never going back. I’m not doing too well with finding a decent nail salon…

I’ve been going here for 2+ yrs & don’t expect special treatment but do expect respect.
Most of the ladies who do my nails are sweet & accurate & fast (that’s what I like). I tip good — Usually $ 5 for a $ 9 mani & $ 8 for a $ 21 mani/​pedi. I don’t do it for a thank you. I do it so they know I appreciate a good job.
So why 2 stars? Well the manager, you’ll know her when you see her, is not the friendliest person. She never says hi & always makes you feel like you have to rush when picking a color. My main issue & why I won’t be coming back– she tells me to sit in the chair for a pedi. 10 minutes later I notice everyone who’s coming in after me is being worked on. She completely forgot I was there. The girls who knew me kept trying to get her attention but she was «too busy».
I’m sorry. I’m not a diva. But when everyone but her notices that I’m not being tended to that’s a problem. Her customer service skills are horrible. I walked out & I’m pretty sure she didn’t notice. So sad. I won’t be going back. Would rather pay more $ for better service.
Nails & More have been UNbookmarked. Lol

My complaints are pretty much the same as everyone else’s apparently. Wish I’d read them before going actually. Saw this place while wandering through UWS, thought «holy hell thats a good price» and went for it. I know, I know… its $ 20 so its not gonna be luxury. But I expected a *little* better customer service. After seeing some of the nasty infections in the pictures, I’m a tad concerned and will be paying careful attention to my cuticles for a few days! :-/​but basically:
— my lady was pushy about getting me to buy more services for anywhere from 50−100% more than what I wanted to pay
— the pedi was about 5 minutes with no massage, about 10 seconds of buffing, and haphazardly applied top coat (I doubt it’ll last)
— I got some seriously inappropriate reactions from my lady AND her neighbors when I tipped 15%. She actually said «no, you should give me more» and I politely explained that I didn’t think she had done a quality job and 15% is very acceptable in that case. RUDE. NOT ACCEPTABLE. I work in the service industry too and there is absolutely no situation where her reaction is ok.
Needless to say, I won’t be back. I’ll go check out one of the $ 25/​$ 30 places down the street instead.

I’ll start with the pros.
1.) At $ 20 for a mani/​pedi, it is cheap. Not as cheap as NJ where I can find a mani/​pedi for $ 15 – 17, but when in Manhattan and crunched for time, it’s not bad.
2.) The gentlemen giving chair massages are great for 10 – 15 minutes. I wouldn’t pay for more than this. It is a nice rub down, but not real massage. Rubdown.
The cons — and there are several, unfortunately.
1.) It may seem clean, but it isn’t. I’ve looked through several other reviews, and I agree that they do not properly clean their instruments. In fact — I have an EXTREMELY painful bacterial infection on my index finger from my manicure. Finger swelled up. I’m hoping not to have to go to the doctor. Pretty sure this is a typical case of Paronychia. This has now happened to me 2X at this establishment. Needless to say, I won’t be back.
2.) Be clear about what you want and know your options. I went in asking for the $ 20 mani/​pedi and was told «you want the SPA mani/​pedi… Ok, so I will give you that… Only $ 45…» They will try and weasel you into services you don’t want and don’t want to pay extra for. Stand your ground.
3.) I was cut. Multiple times. No apologies were made.
4.) This establishment is straight up RUDE about demanding tips. A tip is a tip. They are ungrateful when you tip appropriately and judgmental when you don’t give what they think you should. I went as far as to tell the lady at the desk that if she wants more money, she should raise her prices. I tip based on service. Period.
5.) I decided to get a chair massage after I had already paid. Even though I was able to get my credit card out pretty gracefully, they yelled — yes, yelled — at me when I didn’t have cash to tip with on top of the tips I had already shelled out. Out of anger, I dug into my purse for some loose change. This totally messed up my manicure and they didn’t care and said I could pay to have them fix it. This was kind of the last straw — of course until the infection showed up, and that really was the last straw.
It isn’t often that I treat myself to pampering, but when I do I expect it to be an enjoyable, relaxing hour or two of my life. I would be happy to pay a higher price to not get infections or be yelled at for not tipping a specific amount. It’s also nice to not be a number and to be treated like a person. Imagine that.