Mizu

Disapointing experience here. I’ve been a client for a few years and Ive chalked up my most recent experience to a (very expensive) loss. On the day I had my cut and color done, the receptionist (with the glasses) was extremely rude, despite me not asking for anything and just checking in when I arrived. She also didnt say goodbye, thank you, or even look up at me when I was leaving and said thank you and goodbye myself. My cut and color didnt turn out as I wanted (and likey need only minor adjustments) I called the salon soon after to express this and the same receptionist was so hostile and mean on the phone that I didnt even end up booking the redo and just hung up. After some encouragement from my friend saying I spent the money and should get it fixed, I called back and got a nicer person on the phone. I was able to get it almost complete but after some back and forth and some timing issues of my own it seems that I missed the alloted time to get this taken care of without repaying for services or appearing like a major pain in the ass.
I do have to say I do love the stylists and think they are great people and mistakes do happen, but my experience left me with a poor impression of the salon’s customer service. Without being able to be happy with what I paid for between the bad luck, the said receptionist and the timing issues, Ill likely just find elsewhere to get the repairs. Its too bad because I have walked out of there with really beautiful hair in the past. The money I spent and will have to spend makes it a bit heartbreaking.

If you are looking for someone who is going to spend the time to get to understand what you want, explain your hair situation, what is possible and deliver on a highly detailed style. Scarlett is who you are looking for. I have never seen anyone so focused and careful with every clip, layer, and blend. Be careful though, she will make you laugh. Staying still can be a challenge.

I got a great color and cut from the trainees! So much attention to detail! High artistic standards!
Tenzin and Darby were both fantastic!
Wonderful spa atmosphere. All are kind and courteous! Highly recommended!!!

I had a great experience at Mizu. I came for highlights and paid $ 290 with Miguel, the hairdresser and Steven, the stylist was $ 50 for blowdry. Miguel was great. It is expensive though. Miguel offered to do a glaze to my hair to make them shiny. I wouldn’t do the glaze again because I think it damages the hair. I will come back next time for a haircut.
I was really happy with my highlights, they look very natural.

Absurd! When the receptionist talks to you and rolls her eyes. I have been coming in since the saloon opened due to loyalty to the color artist. But this extreme unprofessional front desk is enough to make me think twice. Beware on charges to your account added without your knowledge.

Stopped in on a whim and chopped my hair from long to very short! Judy gave me an expertly cut and styled curly pixie which I have not stopped receiving compliments on. The salon is beautiful and the service is impeccable. I am so glad I stumbled upon Mizu when strolling along Park Ave.

One word, horrific. The owner was extremely abrasive, condescending and rude. As a customer/​and or future customer, you should be given what you want. Hair can be a sensitive topic for women and should be treated as such. And if you want to offer for «hair models» to come in, let them know the prices and conditions up front so all the homeless women who look so embarrassing can show up to take advantage of your services. Id rather pay any price than have someone do my hair as per their conditions. If you’re going to spend premium prices, go to Oscar blondi. The salon was pretty average considering it was on park avenue!

Disappointed & disgusted. Not happy with hair colorists. I have seen many and with the exception of 1 I do not like the color they do on my hair. After today’s haircut all my highlights were gone. I usually have highlights stay in my hair & work there way down with haircuts. With the exception of single process for my roots that are done every 6 weeks. I should not be doing highlights partial or full every 6 weeks. No customer service as I spoke to the owner about my dilemma. His response is to stick to the 1 colorist I liked (who always freelance travels). When I consulted a designer level stylist for some highlight as I wasn’t happy with the darkness of my hair. I was told policy is that she would charge me the same as a senior master stylist. Owner confirmed this policy. It makes no sense to charge a customer the same price for a entry level, apprentice, or designer colorist the same as a senior master colorist the same price. This does not occur with their hair cut stylists. Owner was not supportive or understanding. For whooping $ 600+ I spend on my hair they should have shown & responded differently. I don’t care if their located on Park Ave. Their colorists don’t meet up to standard as other Salons. Not worth the price.

I had my first Mizu experience today.
I was invited to be a hair model and coincidentally I had been intending on a haircut, so I thought why not. Unfortunately when I arrived, I discovered that I’d been double booked for my appointment. I’m still giving Mizu 5 stars because every single staff member was so courteous and sweet, and they paired me up with a Stylist named Scarlett without any problem.
She is amazing!
I have not had a proper salon haircut since I was 10 years old (no joke) because of a horrible haircut that had left me in tears. She didn’t criticize me for chopping my own hair with absolutely no skill for the last decade either. I showed her a picture of what I had wanted and she affirmed that she would be able to do something similar with my own flat, thin hair. She was guided by a senior Stylist who was also so sweet and encouraging and knowledgeable.
An hour and a half later, my hair looked even better than I’d ever anticipated. It wasn’t a huge change in style, but it looked very clean and professionally done. It was exactly what I wanted. It was like she brought the life back into my hair, shiny and voluminous. I don’t have a single complaint — I’ve been receiving compliments ALL day on it.
And now I’m no longer scared of visiting the salon either. Would definitely love to come back!
Thank you Scarlett!

I was highly recommended to get an inverted angled bob done by one of their senior stylists by one of the receptionists. Keep in mind I had long hair and was making a major change by cutting off over 8 inches. Throughout the cut I explained I didn’t want my hair to flip up – yet that’s all it does. My so called angled bob looks more like two separate straggled pageboy type haircuts, kind of like the unflattering razor cuts that B & B loves to do on any type of hair, regardless if fine or thick texture. I explained to this senior stylist that I have very fine hair and layering would not work on this style. I also explained no razor cut look for me. She didn’t listen that’s also why my $ 150+ butchered cut looked uneven, no flow, no smoothness whatsoever. It just looked like a $ 10 bodega cut as if someone forgot to make it even.
I’m not a hairstylist but when strands of short hair overlap the bottom line of where the hair falls on the back that’s going to cause major flip where the hair sits. It looked awful, dreadful and I felt horrible having chopped off my long hair for this pageboy cut. The stylist told me after she blowdried my hair smooth flat making it look semi-​normal that if I wanted to come back she would cut my hair shorter– why would I go back to have my hair cut shorter when they did such a terrible job on my long hair and gave me a non-​stylish unflattering uneven pageboy look. I waited two weeks to see if the cut would somehow take better shape, even bad haircuts look better in a few weeks –well it was over a month later and my short cut still looked awful. The manager has yet to call me back after two phone calls about my messy do.
I opted to go to the experts at Sassoon, and they fixed the uneven pageboy do, saying that the previous stylist put too many layers in my fine hair and didn’t even out the cut. Do yourself a favor and don’t believe the hype about Mizu. You will be sorry especially for paying crazy prices for much ado about nothing. Plus if you go to the experts at Sassoon you will get what you want at a better price also by senior stylist. Mizu You will make u feel terrible and in tears over losing long hair to a bad uneven pageboy do at a hefty price

Love this place! Great service, great cut– amazing. I saw William Scott for the best color experience of my life (I have tried many salons and I am picky). Not only did he make me look great, he made me feel great. I can’t wait to go back.
I had a totally dreamy haircut by Simon– very sexy, very precise! Overall, I love this place and I can’t wait to go back.

Wanted to update the public on my hair coloring session… Had an appointment with Nathan– he’s amazing in every way. Had a great experience (it was my first time getting my hair colored!) and am definitely going to be a recurring customer of his and Mizu Salon’s.

I took a total shot-​in-​the-​dark chance on this salon, letting positive Unilocal reviews guide me. I am SO glad I had my hair colored & blown out at Mizu — and will continue to be a client! Niko & Marta (sorry if spelling is incorrect guys!) are a dream-​team! SO fun to be around, SO easy, relaxed, accommodating & not to mention did an expert job coloring my hair! (Or should I say rehabilitating my hair!) First time to forever client!

I came in for a long layer cut with Darby and am SO SO HAPPY with the results! I have gotten long layer cuts for years now, but never like THIS! I also told him that I like to keep my hair long, but it was up to him how much to cut off based on the fact that I knew there was a lot of damage due to my constant straightening. Darby cut off the least amount of hair a stylist has ever cut off while still leaving not a single split end! The layering is GORGEOUS no matter how I wear my hair (even my pony tail is the cutest!) and the face framing makes my face look SO much thinner! Everyone loved and complimented my cut. His blow dry was flawless as well. He even got the difficult «baby hairs» that no one ever manages to tame. It also doesn’t hurt that he’s a TOTAL sweetheart! I am DEFINITELY going back to him for my next cut. I recommend him highly and can’t thank him enough!

The Best salon in NYC. First, it is extremely well run and organized. The entire staff from the moment you walk in the door to your last treatment are all incredibly friendly, skilled and truly attentive to their customers. It almost feels like a second home and I always look forward to spending some time at Mizu salon.

I’m new to the neighborhood and was looking for a new salon. I’m an avid follower of Lucky magazine editor-​in-​chief Eva Chen, who is also a Mizu client, so I thought I’d give them a try. I don’t color but it does take someone pretty skilled to cut my thick, long, and wavy hair, so I was not about to consider a Lifebooker deal or anything like that.
I called and had an appointment booked with Judy last Friday. It could not have gone better. I was only looking for a trim but gave her pretty specific details and she followed all of them to a T. The shampoo was also wonderful, using Oribe products, and Becca gave me a great scalp massage.
I especially appreciated how Judy took the time to explain what she was doing and why during the entire cut. I wear my hair both naturally wavy and blown out straight and she was certain to make sure I had a cut that would look great both ways. I’ve had experiences in the past where stylists are reluctant to take the time to blow out my hair because it’s so thick and I usually wear it wavy this time of year, but Judy did not hesitate. She is also very friendly and funny, and our conversation was great.
Judy also recommended several products but was not at all pushy about forcing me to buy them — but she did give me some free samples! I love that Mizu carries several brands so it never felt like they are recommending a product that’s not right for your hair. As of now they carry bumble and bumble, Kerastase, Oribe, Living Proof, and several others.
Every person I came in contact with, from the receptionist and the coat check attendant to both Judy and Becca, was warm, professional, and welcoming. I highly recommend Mizu. It’s pricey, yes, but your hair is the one accessory you wear every day… why wouldn’t you splurge on it?

Marissa, the salon manager for Mizu NYC was kind enough to call me after seeing my review. She was courteous, professional and very understanding; she said she hates to see anyone this unhappy with their hair and offered me a refund. I’ve not yet checked to confirm if therefund went through to my card; however, her calling me and apologizing was greatly appreciated as well as her giving a refund.

I stumbled across Mizu by chance but I believe it was fate when I met Melissa Garner. She transformed my life and I can’t thank her enough for what she did for me. I wasn’t expecting a colorist to be so in tune with my needs. I told her exactly what I wanted and she was completely honest with me. She guided me and listened to my needs and was patient beyond reason. There’s not much else I can say that will equate to how I feel about her talents except that she is a true artist.

So, I’ve only even been here for color and have always gone to see Melissa, first when she was just a student and now that she’s the real deal.
She is AMAZING. It took me a long time to find a colorist I was comfortable with and who really got what I was going for. Melissa is super creative and responsive to what her clients want.
By creative I mean she can do crazy colors and all that stuff, but she also knows how to make small changes that go a long way to enhance your natural look. By responsive, I mean she is constantly paying attention not only to what you say you want, but also to your reactions to her work. She remembers your preferences which gives you more incentive to keep going back! No need to re-​explain everything each time.
Seriously, get in with her now before her career inevitably takes off leaving us all in the dust.

I went to Mizu to get a consultation about a hair treatment. My appointment was at 11:00. The hairdresser came to talk to me at 11:50. He answered my questions about the product that they use for keratin treatments not ever mentioning I am sorry for your wait. Really unprofessional.
I ended up not scheduling my treatment there. A blonde Receptionist which was really looking like not enjoying her work probably never let him know I was there.
No no for me…