La Mode 1st Cleaner

I have NEVER written a negative review about anyone or any business, but for the sake of the community I want to warn people about this terrible place of «business». This place is awful and rude. I have been sending my laundry there for close to 1 year and that alone is my fault. They have lost numerous things and many times I have even gotten back other people’s underwear– gross. They have forgotten to pick up and drop off my laundry many times. Instead of being apologetic and perhaps offering a discount, the owner yelled at me asking if I really need the $ 2 discount being the long-​time customer I WAS. Of course I did not NEED $ 2, but part of business is taking responsibility for your mistakes and keeping the customer happy. When I later asked where my laundry was as it was promised to be returned by 1PM, the owner told me it will be back by 4PM because his employee had to watch a soccer game on TV. Are you kidding me? If I told my patients to sit in the waiting area for an hr because I had TV to watch, I would not have a job!!!
Not only does this cleaner do sloppy work, but they are rude, irresponsible and disrespectful. This place is not worth the convenience.