Kristine Chu, M.D., FACOG

Dr. Chu is, hands down, the best doctor I have ever had. She is attentive, thorough, efficient, personable, and has a wonderful sense of what is required in the moment to put me at ease. I recommend her to every woman I know. I truly believe her to be the ideal OBGYN. Her physician’s assistant is equally wonderful. I’m so grateful for my care with Dr. Chu.

Dr. Chu is great. She is much much better than two other ob-​gyn doctors I have ever seen who had ordered too many (unnecessary) tests. She is professional and has wonderful bedside manner. Her pap smear is the best — quick and painless. Where I see issues is with administration. It is hard to make an appointment or even to speak with someone. At one time, I was kept on hold for like 10 minutes and then, just hanged up on. But her staff are actually nice and helpful when I saw them in person. The last time I visited for a routine checkup, it took 45 minutes from arriving to leaving. That is not bad at all. I do recommend this doctor.

Kristine Chu is recommend by my doctor, Rowena Rosales. She is highly recommended. When I read these reviews, I became afraid and couldn’t understand. Then I realized that the front desk belongs to the union and the doctor and the front desk did not get along for a while. She is actually a really good doctor. If you give her a chance and listen, she can provide you solid advice and very professional. She gave me a painless pap smear and advice for my age group.
As for the long wait times, it due to patients who are in various stages of life. If you want to avoid wait times, schedule earlier in the day.

In 45 years I’ve never had a doctor that is so incompetent and with such terrible communication skills. I am sincerely writing this in hopes of sparing some other woman from a similar experience. I don’t know which is worse: the doctor or her office team.
I would not entrust my medical care to her because I never felt that I was getting information. I’m only sorry that I didn’t read these reviews. I’ve learned my lesson! Please read them and know that they are absolutely spot on.

I love Dr. Chu. I had to have a procedure done and she looked after me, followed up with me several times to make sure I was ok. I think she is really sweet.

I was excited to get an appointment with Dr. Chu as she had been recommended to me and had an extensive waiting list. I have had serious medical issues in the gynecology area that have been treated by other doctors in the past. I was looking for someone who was more attentive and careful in examinations and follow up questions. Dr. Chu was not the person I needed to see.
I saw her once on a first visit and gave her the benefit of the doubt. It was a routine check up, and I assumed that since I had no real complaints during that visit, that things were okay. I saw her a year later and she didn’t remember seeing me until I refreshed her. She had also made very few notations in my charts.
Six month later I was having abnormal pain. I went in to see her and:
A. Didn’t understand why I was back again after only 6 months (re: I was having pain which I told her about when she walked in frantic and distracted),
B. COULDN’T FIND MY RECORDS. She blamed it on the new computerized system that had recently been updated. NEVER in my life have I had a doctor who couldn’t find information on my past visits.
C. THOUGHT SHE HAD SEEN ME ONLY ONCE, and tried to argue it. I understand that you can’t remember every patient, but that is why you have charts, notes, etc.
D. Told me my pain was normal flippantly after not addressing it during the exam as she tossed out her latex gloves and walked out the room.
In my experience, she did not take my concerns into consideration, showed a complete lack of bedside matter (almost seemed irritated by my presence on all 3 visits) and was beyond inattentive. None of these are qualities I look for in a doctor.
I’m seeing a new gynecologist this week and am hoping to have a better experience. I do know that I will not be back to Dr. Chu, ever. In fact, I’ve been putting off my yearly exam just because I found my visits with her so incredibly pointless.

No urgency whatsoever in getting me in for a necessary last minute appointment. When I finally got an appointment, she was 45 minutes late, and the front desk staff was very rude. Also, none of the front desk staff got flu shots and had to wear masks. I think that is very strange for people working in the medical profession. I will not be returning. Very dissatisfied.

Very difficult to make an appointment even when you’re sick. Front desk staff are rude. She doesn’t call patients back. Instead her medical assistant will call you which leaves room for error and misinterpretation. She is very cold and impersonal. I recently switched doctors and my only regret is not doing it sooner.

Wow! Maybe I should’ve read some reviews before picking Chu randomly from my insurance book. I’d sort of forgiven her, even though she was an hour late for my March appointment and the room I had to wait in was SO freezing I wore my coat over the robe. But all of a sudden I’m getting over $ 400 in lab bills from the lab, who apparently never got my insurance information.
Of course my company’s insurance rep is useless. I left a message on the lab’s outgoing, automated, make-​you-​wanna-​die info line because they were having «high call volume», but unsurprisingly they didn’t call me back.
I was going to try calling the doctor’s office to see what had happened, but the guy I spoke to gave me an 800 number first, and these have been entirely ineffective in dealing with my companies, either Flex Spending (which NEVER picks up) or the coverage rep (who seems to think it’s just your problem).
The man who picked up for scheduling advised me just to scan the front & back of my insurance card and send it back to the lab.
Isn’t the motherfucking doctor’s office supposed to do this?
I’m paying for this insurance!!! I am NOT going to pay those goddamn lab bills for my routine check-​up.

I visited Dr. Chu twice: September 2010 and December 2010. I made an appointment to see this doctor based on a referral from another doctor who also worked at Beth Israel Medical group.
During my September appointment, Dr. Chu was very rushed. I attributed that behavior to the fact it was past lunch time and things were running behind schedule (I was called 30 – 40 minutes past my appointment time.). For that visit, I was interested in getting a second opinion regarding a diagnosis of PCOS (polycycstic ovary syndrome). Dr. Chu did not want to order a new blood test; she asked me to get the results of the previous one, which were from six months ago.
I did not do well on the birth control pills my previous doctor had given me. I experienced increased acne, heavier and longer periods, breast pain, and depressed mood. I reported this experience to Dr. Chu. Regarding the acne side effect, Dr. Chu said to me that doesn’t happen. I was unsure whether she meant BCP shouldn’t worsen acne or if it absolutely does not cause that. Dr. Chu said there were other kinds of pills I could try and it would take time to find the right one. I was not comforted or swayed by her choice of words. I did not want to put up with the side effects and I did not have the time to find the right one. I said I wasn’t strong to go through birth control again. (I realize how that sentence makes it sound like I would not try BCP again. Though I did not intend to give Dr. Chu that impression, I am afraid that is the one she got.) Dr. Chu reluctantly suggested taking 5 pills of progesterone instead. I told her I would think about it.
During this appointment, I cried. I cried because recounting the side effects of my previous experience with BCP was upsetting. The side effects also negatively impacted my schoolwork. I told Dr. Chu this was why I was crying. I don’t think she believed me. Also, I could not help thinking that crying patients make Dr. Chu uncomfortable.
The following December, I went back to Dr. Chu. I was reluctant to see Dr. Chu again due to my concerns about her ability to address my needs and her bedside manner. I went back to Dr. Chu because I did not know how to find another gynecologist. I had more questions about PCOS and I wanted to get a prescription for progesterone. I made this appointment for 9:45 am; I was still called in nearly 30 minutes late.
The appointment went very badly. When Dr. Chu asked how I was doing, I said I was upset because I had not menstruated in three months and I had to take a leave of absence from school. Dr. Chu replied, «Women don’t leave school because they stop menstruating.» I was shocked because I did not say that was why I left school. I only said that not menstruating and leaving school made me upset. I did not say not menstruating prompted me to leave school. I tried to clarify this by reminding Dr. Chu that I had said at our previous appointment that my schoolwork had been adversely affected by previous treatment for PCOS. She replied she remembered and continued to chastise me. I became more upset because instead of asking me to elaborate, Dr. Chu chose to make an assumption and chose to believe she was right.
I tried to soldier on through the appointment because I had questions I wanted to ask. I asked if I should see any other specialist, like an endocrinologist (I read in some literature that PCOS patients should see one.). She curtly replied that she would give me a referral to one if that’s what I wanted but «he would recommend treatments you’re resistant to.» She did not even look me in the eyes when she said this. How would she know what the endocrinologist would recommend? How exactly am I resistant? I did not want to go back on BCP because I had a bad result the first time. I was at this appointment to ask for progesterone, an option which Dr. Chu suggested herself. I felt it was too early in the morning for Dr. Chu to be this angry. I realized this appointment was over long ago and I asked her for the prescription for progesterone.
When I left the exam room, I was still trying to hold back sobs. As I made my way to reception to pay for the visit, the other patients in the waiting room and the staff must have thought I was just told I was dying.
I realized I should have listened to my gut, that I should have given my concerns more credence. I feel Dr. Chu is the type of doctor who wants to do things her way, according to what medical textbooks tell her. I feel Dr. Chu believes patients who ask questions are not asking because they want to be more informed but because they are questioning her competence. I feel Dr. Chu is uncomfortable around patients who cry. I feel Dr. Chu thinks too much about herself (her ego, her reputation) and does not show enough concern for her patients.
I realize my review is long and I write my review after much time has passed. I feel I need to put my experience out there in order for other patients to get a better idea of what to expect.

I LOVE DR. CHU.
She is to the point. For appointments of this nature, who doesn’t prefer short and sweet? She was a huge help to me also with my birth control prescriptions… I left from here happy.

I left from here traumatized.
The assisting nurse Akima was incredibly sweet and helpful, but the tale begins with me waiting for 25 minutes, naked (that stupid robe still counts as naked) in the exam room for Dr. Chu to come in.
When she did arrive, she began talking quickly and rushing through everything. I felt incredibly uncomfortable and when I mentioned that, I was dismissed and she simply said she’ll make it quick. Meaning, she did not even give me 4 seconds to relax.
She never once asked if I had any questions. She mentioned that I could get the HPV vaccine but pressed that I could «just do it next time» which made me feel like I was getting rushed out. I decided to get it anyway just to get the dang thing over with.
I was really upset leaving from here and Dr. Chu had less than zero bedside manner. I was especially shocked that my concerns were not addressed, or they were dismissed. I would not suggest going here unless you don’t care for comfort, respect, and want to wait for a long time, and want the exam to last about 4 minutes.