Kraus Electronics Systems

Left cables unburied by utility box, I accidently cut with lawn mower. They send me a bill for $ 75 then within 1 week submitted to collection agency. When discussing with neighbor they all had a story of Kraus lazy practices of leaving orange cable all over above ground. Everyone has a story it seems. One time they broke my fence open to enter the yard near the box instead of using the gate to access when we werent home. This crappy outfit would be gone 15 years ago if not for a contract keeping the real companies out.

Have the top package for internet they offer.15mb/s. Which the best i have ever seen on a speed test was nowhere near that. Great if you need to check email, or with no other devices on. I have purchased my own latest fastest wifi router, which barely helped. Movie streaming is laughable, and if you have multiple devices that connect to the internet, its painful. Kraus does not need to improve their services, because there is no competition. If there was, i wouldnt think twice about switching.

Garbage! I work full time, pay for the highest internet package and go to school full time. Between the hours of 10 – 12 the internet doesn’t work. Had a tech come to my house who tried to install 3 brand new boxes but then found out a tech was working on the tower and didn’t bother to tell anyone! Oh look at that I’m writing this review right now and the Internet yet again goes out!!! This has been on going now for 3 hours without a return phone call. Do yourself a favor and call AT&T.

Helps when you have a monopoly and no direct competition for years. I pay for 15Mbs Down and 1.5Mbs Up. I never, ever see that, even at 2am, my prime hours speed is averaging 1−3Mbs down and «AOL lol’s @ you» Uplink speed. Add in the fact that at least 3 – 4 times per month my service randomly fades in and out for several hours at night and you get my 1-​star rating. Latency is decent though at usually less than 15ms and streaming video services work, but you’ll buffer and never see an HD stream for more than a few seconds.
Their TV packages are even worse, no local HD channels, no cable box, just plug that coax into your TV awesomeness. The handful of HD channels that are offered don’t justify the price plan. Spend your money on DirecTV for satellite and only use them for internet if you have no other options. They are better than AT&T DSL and leaps and bounds better than iSwan’s crappy microwave-​based internet service.

For a at least once growing town before the housing crash, this is a pretty sub-​par high speed internet service. It’s rare that I’m able to get the 8 MBPS speeds my family pays for. It doesn’t help we have many devices (laptops, iPhones, xbox 360) that consume data and when i’m only getting 2 – 4 mbps during prime time usage hours it makes things frustrating. But i guess for the area its the best option available since Xfinity Comcast and AT&T haven’t chosen to invest in this area yet. The only high speed cable based internet available.