Jensen-Lewis

We had a wonderful exoerience working with Avalon Peters. She has extensive product knowledge of Dellarobbia sectionals and custom area rugs. After making our initial selections in the store, she visited our apartment to ensure the selected sectional pieces would fit in the space as well as the hallways and elevator (this is essential for apartment living). She was always reachable and made this an enjoyable experience.

My Dad was diagnosed with a rare and painful neurological disorder, and I did quite a bit of research to find him the most comfortable chair possible. We settled on an American Leather chair after testing a few at Jensen Lewis. Our salesperson was extremely friendly and helpful. The chair was ordered, and took awhile as it was custom made for my Dad’s disabilities, which was fine.
The chair arrived, and was nothing like the chairs we had sat in at the store. There was a huge space in the lower lumbar region, and the head rest pushed the head forward at a terribly uncomfortable angle. I contacted the store to get it sorted out, as the chair was well over six thousand dollars and the most uncomfortable thing on the planet. That’s when the troubles began. It took months and endless emails to arrange for an American Leather rep to come assess the char. He said it needed to be redone when he finally arrived to assess it. Months later, a huge package of foam arrived at my Dad’s apartment, with no explanation. More emails to JL to get the foam installed. Months later, the installer came, and the foam was too firm, so he just left. Again, we tried to get the chair sorted through Mike at Jensen Lewis and American Leather, to no avail. At this point my Dad was sitting on the six thousand dollar chair with a memory foam pillow on it to try to make it comfortable.
My Dad unexpectedly and shockingly passed away in September. He never got the chance to enjoy the chair as it was supposed to be. I let Mike at Jensen Lewis know, and asked him to please make it right at least with us, as they had failed my Dad so miserably. I received an offer of condolence from Mike, and nothing more. We have not heard from JL or American Leather since.
What a shameful fail for both the store and American Leather.

After reading all the negative reviews, Im very hesitant from purchasing anything from this store, but I liked some of the items we saw in the store. They sell high end furniture, so it’s obviously going to be more expensive than your average Crate and Barrel/​West Elm. We have a lot of BDI items which they carry, though Im not really a fan of their newer media tables. They do use solid wood which explains their $ 1899 price tag.
I really liked their power reclining leather loveseat. It was really modern and still very comfortable. It comes in several colors so you can have it custom made. Even has a usb-​port. Much nicer than those hideous brown attached recliners, but this one comes with a much higher price tag. Slightly under $ 5k, kinda expensive for just a loveseat; we’re going with theater seating in our office/​movie room instead, otherwise that’s something I’d consider.
A salesperson followed us up to their showroom area which was a slight annoyance, but he was ready to answer all our questions and he wasn’t pushy at all. L really liked one of their lounge chairs even though he’s set on getting an Eames Lounge Chair eventually.
The brands Jensen-​Lewis are selling are known for their quality product so they won’t be for everyone’s budget, but they will certainly last for several years.

When it came time to stop buying IKEA furniture we came here. The price is a little more than your West Elms/​Crate and Barrels/​Pottery Barn but the quality and eye for design is exponentially better at Jensen Lewis. We LOVE our sleeper sofa which is the best sofa bed I’ve ever slept on. (American Leather). Davidjohn was beyond patient and helpful as he helped us find what was best for us. This included showing us a cheaper coffee table that better suited our aesthetic. I felt they had not just our best interest at heart but that they were creating an apartment and experience that we would happily come back for. Jim, who I believe was one of the owners, even took the time to get to know us and welcomed us back as family on our return visit.

After spending way more hours reading Unilocal reviews on furniture stores I realized there simply is no perfect place to buy a sofa under $ 10,000. I ultimately chose to look past the bad reviews this place had, which unfortunately were so similar to other places, and bought a sofa here. I am very happy with the sofa bed I purchased here which has now been in my apartment for two months and I would recommend this place to friends and family.
When you first walk in you then walk upstairs to the show room. They do have an elevator if you need it. I was greeted by George M. who, thankfully, was not one of those terribly annoying, pushy sales guys I was accustomed to. I told him I was looking for a small sofa bed since I live in a small apartment and have guests stay over occasionally. He showed me the American Leather sofa beds and I ultimately chose the Payton sofa.
After doing my exhaustive research on sofa beds I found this brand, American Leather, to be the best for sofa beds. While it is a little more expensive than nearby stores like Crate and Barrel, I found the quality and comfort of both the cushions and the foam mattress to be far superior to any other sofa bed under $ 3000.
The salesman George explained that the sofa bed had a foam mattress and did not have any bars or springs. I had seen other sofa beds with foam mattresses but this one was definitely more comfortable. One of my friends who has a Tempurpedic mattress has stayed on my sofa bed a few times and she loves it.
This sofa bed also had the option of paying an extra $ 300 for a gel mattress or an extra $ 1000 for a Temperpedic mattress. I tested out all three. If I planned on using this as my main bed, which plenty of people do in tiny apartments, then I would have spent the extra money for one of the pricier mattresses. However, the basic foam mattress was still more comfortable than most spring mattresses I have slept on.
Just like all other places that custom make the sofa bed, they told me it would take 6 – 8 weeks for delivery. It took 11 weeks which is why I had to take a point off and cannot give it five stars. They have a variety of other home furnishings which also seem like they are great quality but at a high price.

Excellent service from Mark Wright to help select bedroom furniture. New furniture is high quality and was delivered on time and efficiently. They even stored it for me for several months until I was able to have it delivered. Thank you.

Without a doubt, the worst customer service I’ve ever experienced. After placing a sales order over the phone with a very friendly associate, I was thinking this is going to be a smooth, easy process. WRONG. After explaining that the delivery was going to be to an office building and that there are specific delivery hours, the delivery company, Cory, said they’d make a note of it and come in the 2 hour afternoon window of 2−4pm. Ten minutes before the end of the window I receive a call stating the delivery will not show up for 2 more hours! After working with the building to ask them to please bend the rules and allow the delivery, they say they will accept the delivery at 7pm, once the elevators aren’t so crowded. I call the delivery company back, tell them what the building says and everyone is on the same page, or so I thought. At 6pm the truck shows up and the building will not let them up. Not a surprise, we just talked about this. The driver gets nasty with the building engineer, refuses to wait and the truck, with my furniture, takes off. At this point I’m quite annoyed, but not as much as the building seeing as how they were doing me a favor and had to deal with a nasty driver and his attitude. Now the building won’t budge and the next delivery must be made either before 7am, or after 7pm, as the furniture is coming assembled and is too large to deliver during regular hours. Well JL and their delivery company, Cory, REFUSE to work with you. After explaining the situation, their response was «we can refund your money.» WHAT?! I don’t want a refund, I want some understanding and flexibility after spending thousands of dollars and not receiving the delivery because YOU were late. In hindsight, I should have taken the refund. Fast forward a week, I’ve now had to hire my own delivery company to go out to NJ to pick up from the warehouse and deliver to my office. This is now costing me more money, time, and years off my life. Well the furniture arrives, and there is some damage. I will say that I was not at the warehouse so I cannot say when/​where it was damaged. In trying to get to the bottom of the damage, I speak with my delivery company first. They say the items were packaged by the warehouse and did not do an inspection, JL says the opposite. Again, I was not there and cannot with certainty say when the damage occurred, however my issue is with the customer service when I called to speak about it. I had emailed pictures of the damage over to JL along with a receipt from my moving company stating the furniture was packaged by JL and signed by someone at the warehouse. When speaking with JL customer service, I was told that the signature did not belong to anyone at the warehouse. How is that possible? You’re claiming it’s a forged signature? Very doubtful. It’s a furniture pickup, who would forge this? When I ask if that’s what he’s claiming, that it was forged, he completely changes his tune and says that the receipt from my moving company doesn’t matter. Doesn’t matter??? He is only concerned with the paperwork they produce, not with what they sign! What world do you live in?!? He then says that they already offered to refund me once, and don’t know what else I want from them. We haven’t even gotten into the stained glass top or missing magnets… NEVER AGAIN.

Upon entering this store we were approached by friendly, knowledgable non pushy sales people. We had found the stools we liked but came back 3 – 4 times just to «be sure» and each time we never felt pressured to make the purchase, just offered time and information. We did go back and make the purchase. The delivery experience was as friendly and professional as it was in store.

Please pay attention to the reviews others have written – we are all saying the same thing! Extremely poor after sales service with Jensen-​Lewis (miscommunication regarding COI process, delivery window was not met, general rude and curt treatment). But most importantly If you have a problem with something you have purchased you will find yourself on your own.
I contacted their customer service with a problem experienced with a glass table I purchased. While I was promised a return call it never happened. Only after I emailed them and explained how all their business practices were alienating me (and likely a large percentage of other potential customers) did I receive a call. The problem is the damage had already been done and I was done with Jensen-​Lewis.

Bitchy saleswoman followed me around as if I was going to steal the furniture. Asked her to stop following me and wow what attitude. Stuff it lady.

The chairs were delivered and are beautiful. The delivery was made within the time window we were given. Would definitely recommend.