Interactive Vision Solutions

Ramon and team showed up on time, got everything set up and working and the event went smoothly. We were very pleased! Great people and service.

We had a last-​minute need in the NY area for a technical support person at a small event. I called a couple of other places first and without the need for equipment rental, I was SOL. But, the team at IVS was responsive, punctual and courteous. The fee for the service was reasonable and they took care of getting me set up the day I called. Ramon, our tech, was nice, on-​time and helpful.
I would use them again!
Thanks!

Conor and IVS helped make the audio and concert at our wedding run smoothly at the right price. I would definitely recommend IVS to anyone planning a wedding.

Gene was extremely helpful in getting me set up to watch sporting events outdoors in my backyard for an audience of 20 people. He was very knowledgeable about the various options and their costs, and we ultimately found a very affordable solution that worked great! Highly recommended!

I was very impressed with their customer service. They were very professional, I got exactly what i needed. And compare to other companies the price was reasonable.
I will definitely use their services in a future.

Interactive Visions saved my life! I had event planned and equipment I had rented from somewhere else failed. Interactive found me new equipment quickly, it worked beautifully and there was wonderful customer service. Highly recomended!

Our school has worked with Interactive Vision Solutions for years. They are reliable, helpful and prompt! Pricing is fair. Will happily work with them in the future and forwarding their details for those in need.

This company has been nothing short of instrumental in our efforts to host seminars instructing individuals in starting in the commercial cleaning business. They have always been dependable and fair in pricing. Most of all, it is comforting knowing that whatever our needs our, that we can rest easily knowing that it will be handled professionally an in a timely fashion. Thank God someone actually understands the concept of «service» anymore!

Gene is mean.
The gave me the wrong drapes then what I ordered. One drape was 12′ and one was 8′,
When I called to get new drapes he yelled at me.
Gene is mean.
(I think that’s a haiku)
ALSO OVERPRICED

I contacted Gene to get a price quote for drapery for a baby shower. I explained to him that all I needed was the drapery because the event space has it’s own piping. He proceeded to tell me it would be the same price with or without the piping.
I put in my request for proposal, but he never responded. I had to call back days later, at which time he located my request and sent me a price quote. When I received the contract, he had every item priced separately. I thought this was kind of strange, because I assumed since the price is the same for pipes and drapes that there would be one price. Since he said he would work with my budget and I was pressed for time, I decided to just go with him anyway. Big mistake!
I needed to make an adjustment to the request because the measurements were wrong. I emailed him but got no response. When I called to speak to him, he blew up at me and said he couldn’t do it, he already rented the drapes out and hung up the phone on me in the middle of our conversation. He had no regard for me as a person or a paying customer. His only concern is making a buck, by any means necessary.
Needless to say, I am extremely happy that he sold out to the highest bidder because I’ve never come across worst customer service in my life! I would advise anyone considering using this company to reconsider. Gene almost ruined my event without even batting an eye!

Would give zero stars if that was possible. Let me bullet it out for you:
— Awful equipment that was old, did not work and ruined an event I had spent $ 3,000 on
— Worst customer service I have come across in NYC
— Gene, the owner, is a liar and a crook
— I will never, ever do business with them again and I encourage all of you to stay away.
The previous review is accurate. Gene cannot be bothered to help you. He will misrepresent the truth. And despite the fact that you are his customer, you are nothing but a pain in the ass for him.
STAY AWAY FROM THIS COMPANY! They are awful and cannot be trusted.

I reached out to IVS a few weeks before a planned event. Gene Shapiro emailed me a quote with misspellings, and incorrect dates among a host of other mistakes. The event I was planning was for a non-​profit that didn’t provide credit cards, so I called attempting to find out if we would be able to provide a check instead. Gene personally fielded my card and informed me that he could only accept a credit card since the equipment is expensive and he needed to be able to charge it in the event of loss or damage. This is perfectly reasonable and standard practice, however I wanted to minimize the risk of having a member of my non-​profit organization having a large amount of money held on one of their credit cards. When I began asking questions about what would and would not be charged, he became very hostile and told me numerous times that my organization should contact another provider. At the end of the call, after I agreed to provide the card but asked how I could get him a check, he cut me off and told me to call someone else.
It was the best advice he could have given.
Stay far, far, FAR away from this place. There are plenty of A/​V rental houses in NYC that can use the business.

My wedding planner referred me to Interactive Vision Solutions in order to rent a projector and screen for use at my rehearsal dinner. She spoke to Gene, was quoted a certain amount, and informed Gene that I would be calling him to book the projector and screen. When I spoke to Gene, he refused to give me the rate that he told my wedding planner, so I had my wedding planner call him back to arrange the contract. I suppose my negotiation skills weren’t as great as hers, but I certainly don’t think renting equipment should come down to negotiation. On the signed contract, I indicated that my wedding planner would be picking up the equipment the day before the rehearsal dinner, since, being the bride, I was extremely busy the day before. She went to Interactive Vision Solutions, and was not able to get into the building. She tried reaching Gene at the number provided, and tried calling the reception desk, but to no avail. A little while later, I received a call from Gene, and he asked if I could come get the equipment because my wedding planner was «driving him crazy over the stupid projector.» This behavior from a service provider is unacceptable and completely unprofessional. I told him that he had to deal with it, because I was too busy to pick it up myself. He said he could deliver the projector to me (not my wedding planner) for «$ 40 or $ 45… yes, $ 45.» I never authorized this charge, nor did the projector ever get delivered to me, but Interactive Vision Solutions used my credit card information from when I had originally reserved the projector to charge me the delivery fee. I am in the process of disputing the charge with my credit card company, which I have no doubt will go in my favor, since Interactive Vision Solutions has no evidence that they delivered the projector to me, and no evidence that I authorized the charge. I would strongly recommend going with another vendor for your equipment needs, as this company is unethical and a true hassle to work with.