HSBC Bank

Horrible bank nasty teller I walk in for 20 $ change, first think the ask is if have account whit them the refiuse to give change. I don’t tink the can get costumer whit this type services

This is a review for HSBC corporate, not this one location.
Long phone wait, incompetent lying customer service rep. First they cancel my ATM card, then declare account ‘dormant’ (whatever that means) and cut off my online access. I called twice, spent an hour each going through the menus and dictating spellings to customer service reps.
They do not keep track of customer calls.
They lie about services. First they said I can fill out «dormancy» form via email, and they’ll send it by email. Nothing showed up.
Then they said it’ll take 24 to 48 hrs, because HSBC uses some back-​office (rear end?) version of email.
Then it turned out they send a paper form and that takes 10 business days.
Then I was told to talk to internet department to restore access to the account online. And, viola!, after spending another half hour of my life talking to more incompetent liars, I was told that I first need to wait for the dormancy form. Which at this rate is likely to arrive about never.
Avoid, avoid, avoid.